Mediocre hotel, ok just to put head in bed.
Posted Feb 27, 2016
My husband and I booked two rooms though EXPEDIA, one for the two of us and one for my 92-yr old mother. We live in the area. The reason for our stay was that our electricity had been off for several days due to a bad storm. My mother needs my assistance and I specifically asked for adjoining rooms. The Expedia agent was not even familiar with the area of the country in which the hotel was located and Charlotte, NC is not just a blip on the radar screen. At any rate, he assured me he had secured adjoining rooms, to ask for "Ella" and that the room charges were nonrefundable. He did not speak English well and I had difficulty understanding him. When we arrived at The Hampton Inn the first snafu was that they did NOT have adjoining rooms for us and Ella said she had specifically told the agent that none were available. Nice. So....tired and hungry, we had to leave and take my mother to a relative's home which I was uneasy about doing and come back to a less than well-kept room with no operating heat/air. Pitiful. I'll never stay there again.. Ella said she could not make any adjustments for the situation we encountered because we booked trough a third party. We will NEVER use EXPEDIA again or stay at the Hampton Inn.