Lobby

Reviews of Hampton Inn by Hilton Concord/Kannapolis

2.5 out of 5
Hampton Inn by Hilton Concord/Kannapolis
612 Dickens Pl Ne, Concord, NC

Reviews

8.4

Very Good

Rating 10 - Excellent. 384 out of 790 reviews" "
Rating 8 - Good. 240 out of 790 reviews" "
Rating 6 - Okay. 90 out of 790 reviews" "
Rating 4 - Poor. 45 out of 790 reviews" "
Rating 2 - Terrible. 31 out of 790 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lakeena

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check in. Rooms were clean and comfortable. Very pleased with our stay.
Stayed 1 night in Mar 2024

4/10 Poor

Sheri

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water
Stayed 2 nights in Mar 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast
Stayed 3 nights in Feb 2024

10/10 Excellent

Joseph, Manteo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room. They could improve on the breakfast.
Stayed 2 nights in Feb 2024

2/10 Terrible

James, Huddleston

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fine. Rated low because of hidden parking fees and charged and held deposit for incidentals for a week.

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I couldn’t check in on the app and it said to see staff to provide your ID. The person who checked me in was unable to figure it out and gave me room keys since she couldn’t get the virtual key to work. I had to swipe my credit card for incidentals despite my card being stored in the app. When the technology works it’s great but I got stuck with someone who couldn’t figure it out. Please advise staff to take the masks off. It’s 2024 and really obnoxious, especially when they wear it on their chin…defeating any purpose of wearing it. Do you have sick people checking in guests? Room 215 Good floor with great access to things. Room was mediocre and the sink barely drained. The bathroom has no exhaust fan. Again, it’s 2024-get with the times. For $150 for a king room, this isn’t worth it. A fair price for this place would be $85 tops. Location is extremely convenient right off 85 so that was good. Nearby places to eat and shop.
Stayed 1 night in Feb 2024

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service
Bathroom needs to be updated. Tile cracked and caulk around bottom of tub missing.
Stayed 1 night in Feb 2024

8/10 Good

Cesar

Business traveler
Liked: Staff & service, property conditions & facilities
Ok
Stayed 2 nights in Jan 2024

10/10 Excellent

Cheryl

Liked: Staff & service
Good stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Dec 2023

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service
Property needs remodel. Staff friendly.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 1 night in Jan 2024
Response from Customer Relations Manager on Jan 23, 2024
Thank you for your comments as we always look to improve!

10/10 Excellent

Maryann, Zephyrhills

Stayed 2 nights in Dec 2023
Response from Customer Relations Manager on Jan 23, 2024
Thank you for your comments as we always look to improve!

6/10 Okay

Greta

Stayed 2 nights in Dec 2023
Response from Customer Relations Manager on Dec 29, 2023
Thank you for your comments

6/10 Okay

Gregory

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not as great as the rating
Was not what we were expecting with the rating this hotel had. The room was a bit tight, smaller than a typical hotel room. No closet just a rack along the wall covered by a curtain. Dirty blanket, had stains, so removed it off the bed. In the bathroom, Tub plug left on the soap rack and the toilet overflowed. Not a great experience. The staff was resonanly nice and helpful, just took over an hour to have the toilet addressed. Glad it was just an overnight stay. Probably not going to stay at an Hampton Inn again.
Stayed 1 night in Dec 2023
Response from Customer Relations Manager on Dec 29, 2023
Thank you for your comments and concerns we will pass this along to our staff to make corrections.

8/10 Good

danny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Customer Relations Manager on Dec 8, 2023
Thank you for your comments, we look forward to to serving you again soon.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Nov 2023
Response from Customer Relations Manager on Dec 8, 2023
Thank you for your comments, we look forward to to serving you again soon.

6/10 Okay

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff member during check in was not friendly or accommodating
Stayed 2 nights in Nov 2023
Response from Customer Relations Manager on Nov 20, 2023
Thank you for your comments, we always look to improve!

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was a $130 quality hotel, with a $175 dollar price tag. Very disappointing.
Stayed 1 night in Nov 2023
Response from Customer Relations Manager on Nov 20, 2023
Thank you for your Comments we always look to improve.

4/10 Poor

Lynn

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Some disappointments
we were disappointed that our room was not cleaned/towels changed as we expected. we did not leave notice NOT to do so, so we expected this would be done during the day, while we were away. it was also aggravating to have an $8.28 "Parking Recapture Fee" tacked onto our bill unexpectedly. Otherwise, this hotel was fine and convenient for our trip.
Stayed 2 nights in Oct 2023
Response from Customer Relations Manager on Nov 8, 2023
Thank you for your comments, we still do not have daily service unless requested. Our parking fee is listed on the site and on Expedia. Thank you again for

4/10 Poor

Christopher

Traveled with partner
Liked: Staff & service
As i received my room key, i opened the door to my room and it was occupied by someone else. I returned to the front desk and they gave me a key to another room that was unoccupied.
Stayed 1 night in Oct 2023
Response from Customer Relations Manager on Nov 8, 2023
Thank you for your comments as we always look to improve our service. We are still learning our new system and some mistakes. We apologize for the inconvenience.

4/10 Poor

Gwendolyn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom tub had visible mold/mildew. The mattress was terrible. This is the worse Hampton inn I have stayed in. And I like Hampton Inn.
Stayed 1 night in Oct 2023
Response from Customer Relations Manager on Nov 8, 2023
Thank you for your comments as we always look to improve our product and service.

2/10 Terrible

Giselle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Response from Customer Relations Manager on Nov 8, 2023
Thank you for your comments, We are working on improvements daily.

2/10 Terrible

Vikas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Relations Manager on Nov 8, 2023
Thank you for taking your time for your survey.

8/10 Good

Jerusha

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is in a great location. The beds were quite hard-several of my Friends stayed there and we all said that same -the bed was uncomfortable. The carpets in my room felt dirty and the room smelled of cigarettes. On check-in, the clerk came from behind the desk-eating something. She kept chewing and talking. It was less than professional.
Stayed 1 night in Sep 2023
Response from Customer Relations Manager on Nov 8, 2023
Thank you for your comments as we always look to improve our product and service.

10/10 Excellent

Carl

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff are wonderful. Was VERY disappointed with Expedia. I prepaid for my room and have a paid receipt. On check in the hotel rep told me there was a problem with Expedia's credit card. Called Expedia and they called the hotel. Plan was to connect us to the Expedia credit card department. I then told the Expedia rep to refund my money and I would pay direct to the hotel. The Expedia rep had planned on us canceling the reservation to do the refund. I told them this wasn't an option because I wouldn't be able to get the same rate at the hotel and I didn't intend to pay more than I had already paid through Expedia. Fortunately the hotel rep called his manager at home and explained the situation. The manager told him to go ahead and check me in and that he would take care of the issue with Expedia in the morning. The hotel rep was very helpful and courteous. Went out of his way to try to help. The problem was fully Expedia's problem. Next time I intend to book directly with the hotel and skip Expedia, even if it costs me more.
Stayed 1 night in Aug 2023

6/10 Okay

Osmin

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Bathroom was out dated. Everything can be heard from the hallway.
Stayed 1 night in Aug 2023

8/10 Good

Steven W.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to a Cracker Barrel. McDonalds right down the street. Right off the interstate.
Stayed 1 night in Aug 2023
Response from Customer Relations Manager on Aug 16, 2023
Thank you for your kind words, we look forward to seeing you again.

6/10 Okay

Alicia

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I reserved a room with a king and sofa bed. Was given a king room. Was told the sofa bed room was unavailable. When we entered the room. There was trash on the floor. A straw and torn bits of paper. I asked the staff to remove the straw as I didn't want to touch it myself. I picked up the paper and threw them away. The tables in the eating area were dirty. They needed to be cleaned after each use..
Stayed 3 nights in Aug 2023
Response from Customer Relations Manager on Aug 16, 2023
Thank you for bringing this to our attention, we will pass this information on to the appropriate departments for correction.

6/10 Okay

Donald

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was dirty in spots. I had to use wipes to clean several surfaces. Shower was a little dirty as well.
Stayed 1 night in Aug 2023
Response from Customer Relations Manager on Aug 9, 2023
Thank you for your comments, we will pass this along to the appropriate departments to fix these issues.

8/10 Good

Jack

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet Fee
Please post the dog fee so when travelers get to the hotel they’re not surprised that the pet fee per night is as much as the room rate in some cases!
Stayed 2 nights in Aug 2023
Response from Customer Relations Manager on Aug 9, 2023
Thank you for your comments, our pet fees are published online as well as on Expedia's site as well. Thank you

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Not the Hilton I Recall
My room, 511: broken cabinetry, broken shower wall, musty odor. The staff: I spent my entire breakfast listening to front desk person read guest reviews aloud the proceed to trash talk the reviews. This was followed with an encore of guest-bashing chatter with a coworker. At one point going so far as to say, “this woman complained about the pool not being open and I was like ‘the pool isn’t part of the cost, it is a bonus.’” This particular front desk clerk obviously lost sight of the fact that the people she was bashing are guests” and should be treated with respect and courtesy. And on the subject of breakfast: It was below or even for a free hotel breakfast. Coffee was cold. Food was cold. Milk, oddly enough, was not. Which might be why I was sick for most of the day afterward. I will not be staying at this location again and will be sure to let friends and family to go the few extra miles to another facility.
Stayed 2 nights in Jul 2023
Response from Guest service management on Jul 24, 2023
Thank you for your comments we will address each of these directly

2/10 Terrible

Reggie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Relations Manager on Jul 24, 2023
Thank you for your rating, we will address these promptly

10/10 Excellent

cesar

Stayed 1 night in Jun 2023
Response from Customer Relations Manager on Jul 21, 2023
Thank you for your comments we look forward to seeing you again soon.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Met needs and expectations.
Stayed 1 night in Jun 2023
Response from Customer Relations Manager on Jul 5, 2023
Thank you for your comments, we appreciate it and hope to see you again soon!

10/10 Excellent

Barry E

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and the staff was friendly.
Stayed 1 night in Jun 2023
Response from Customer Relations Manager on Jun 19, 2023
Thank you for your comments as we will share them with the staff. We look forward to seeing you again soon.

8/10 Good

Nile

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Kind staff. Checked us in early. Breakfast staff helped my wife who's gluten free figure out what she could eat. Lots of eating options nearby. Located close to highway.
Stayed 2 nights in May 2023
Response from Customer Relations Manager on Jun 9, 2023
Thank you for your response, we appreciate your comments and look forward to seeing you again soon!

10/10 Excellent

BILLIE

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice place and we got what we paid for. The price was a little higher than we would have liked for a normal run in the mill place but we knew that up front.
Stayed 1 night in May 2023
Response from Customer Relations Manager on May 17, 2023
Thank you for your response and we appreciate the comments!

8/10 Good

Maria A

Stayed 1 night in Mar 2023
Response from Customer Relations Manager on May 24, 2023
Thank you very much for your review, we look forward to seeing you again in the future.

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Rock fire place
Stayed 1 night in Apr 2023
Response from Customer Relations Manager on May 17, 2023
Thank you for your response and we appreciate the comments!

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Customer Relations Manager on May 17, 2023
Thank you for your response and we appreciate the comments!

8/10 Good

CHASITY

Liked: Staff & service
Response from Customer Relations Manager on May 17, 2023
Thank you for your response and we appreciate the comments!

10/10 Excellent

CHRISTINA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom were clean. The coffee maker was missing a piece and I forgot to mention that to the front desk.
Stayed 2 nights in Apr 2023
Response from Customer Relations Manager on Apr 18, 2023
Thank you for your comments, we will make sure we take care of that.

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom door had makeup (blood?) fingerprints near handle. Hallway noise was bothersome
Stayed 1 night in Mar 2023
Response from Customer Relations Manager on Apr 6, 2023
Thank you for bringing this to our attention.

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Customer Relations Manager on Apr 6, 2023
Thank you for your rating

8/10 Good

Arlex

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
the property was clean, the staff and service very friendly
Stayed 2 nights in Mar 2023
Response from Customer Relations Manager on Apr 6, 2023
Thank you for your Comments

2/10 Terrible

Raven

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
🚨AVOID. THIS. PLACE🚨 We stayed here for one night and will never again. Dirty stained pillows in the pillow cases, stained comforters and mildewed grout in the shower. Yes, I have photos. We were in the room for a couple of hours before we noticed that the room may not have been cleaned prior to our arrival. The front desk staff was apologetic and professional. She offered to move us to a different room and provided the contact information of the General Manager without me even asking. His response was to blame US for the condition of the room AND to accuse US of stealing pillow cases. This individual will not take any sort of responsibility for the condition of this property. Heed the other negative reviews about this place. They are correct. I urge anyone who has had a similar experience with this place, specifically this manager, to call Hilton Corporate headquarters. Don’t be quiet about this treatment.
Stayed 1 night in Mar 2023
Response from Customer Relations Manager on Apr 6, 2023
This was responded to directly as the comments are not true.

10/10 Excellent

Glendon

Stayed 3 nights in Feb 2023
Response from Customer Relations Manager on Apr 6, 2023
Thank you for your Rating.

10/10 Excellent

Patricia

Stayed 1 night in Feb 2023

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023