Ratings based on 343 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Feb 5, 2017
The staff was rude because this was booked through third party!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 3, 2017
Very convenient and near Charlotte airport Shuttle service ,24 Hours. Great staff, Very comfortable beds. Good breakfast and staff very friendly
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 27, 2017
Good shuttle service between hotel and airport, and comfortable for an overnight stay.
5 out of 5
by A verified traveler from e

Friendly staff.

Posted Jan 14, 2017
Very helpful staff when I arrived super late, full of information I needed. And the bus was very useful to get back to the airport.
2 out of 5
by A verified traveler

Disappointed

Posted Dec 31, 2016
We selected this hotel based on the reviews. Check-in process was easy and welcoming. Our room seemed nice - but it was noticable that surfaces had not really been cleaned and the staff had not vacuumed the room. We decided it wasn't a big deal and didn't mention anything. But then when I had to pick up old dried food from the floor - we decided it was no longer acceptable. I picked up what appeared to be old dried French fries from the floor. We let the staff know that we would be out to dinner and that the room was not clean - needless to say, the staff did not clean the room while we were out and a discount was not offered. I was disappointed because this is usually a clean and reliable hotel to stay at. Staff was friendly, and facilities seemed fine - but old food on floor is not acceptable and then to not do anything to remedy the situation is the reason for my post.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Dec 20, 2016
Easy to get to. Close to airport. Clean and comfortable
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Dec 13, 2016
Great staff willing to help with getting me a little food when I got in late
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport and comfortable

Posted Dec 5, 2016
Pros: It was clean convenient and comfortable.
Location: There is a good restaurant next door.
We had an overnight stay between flights and found the hotel to be clean and comfortable. Staff was friendly and helpful; airport shuttle started at 3am,so good for early connecting flights. We will stay here again. Small buffet breakfast was fine too.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Awesome

Posted Nov 12, 2016
Pros: Nicely located
Location: Restaurants, shopping nearby
Overall a great experience, great hospitality, great breakfast options
2 out of 5
by A verified traveler from US

Lied too

Posted Nov 10, 2016
Pool was not heated and cleaning staff kept knocking on the door.