Ratings based on 1,642 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, D.C.

Front Desk issue

Posted Jul 8, 2017
Pros: It has a good location right in Uptown.
Cons: Hotel has been refurbished but shows age.
Location: It has a good location right in Uptown.
I booked through Expedia, prepaid for the room, but the hotel charged me for the room at checkout.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kings Mountain, NC

Close to everything downtown

Posted Jun 26, 2017
Everyone at the hotel was very helpful. There's lots of shopping within walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2017
Very nice and walking distance to the convention center!!
Comment from Hotel Management
Jun 23, 2017 by clark, Hotel Management
Thank you for the 5 star review! We look forward to welcoming you back soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Convinient location

Posted May 31, 2017
The hotel is clean and the staff is polite. There is an issue with noise, or lacks sound proofing through and through and that becomes frustrating at some point.
Comment from Hotel Management
Jun 9, 2017 by clark, Hotel Management
Maria, Thank you for the feedback of your recent stay. We sincerely apologize for the noise issues you experienced while here. Best, Kari
2 out of 5
by A verified traveler from Charlotte

A LOT OF MONEY FOR A LOT OF GRIEF

Posted Apr 25, 2017
I was "defaulted" to a room with a handicaped bathroom, meaning you flood the bathroom and hope the drains work. The bathroom walls were full of holes where, apparently appliances were at one time. There was a hole in the living wall from which the cable was dangling. The wi- fi was spotty. At 6pm on a rainy Sunday nite the staff did not offer any suggestions where to eat when asked. I stayed at an Embassy Suites my second nite and it was comparativly paradise.
Comment from Hotel Management
Apr 29, 2017 by clark, Hotel Management
Dear Howie, We sincerely apologize for your recent experience. Your comments have been passed along to both engineering and the front desk for review. Thank you for bring your issues to our attention. Best, Clark
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Great hotel

Posted Apr 19, 2017
Great bed, good pool, free valet parking, good location in town.
Comment from Hotel Management
Apr 29, 2017 by clark, Hotel Management
Thank you for the excellent review of your recent stay! We look forward to welcoming you back soon.
5 out of 5
by jesse

Great anniversary place

Posted Apr 19, 2017 on Hotels
Good
Comment from Hotel Management
Apr 29, 2017 by Clark, Hotel Management
Thank you for choosing us for your Anniversary stay! We wish you many more happy years.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 18, 2017 on Hotels
4 out of 5
by Adam

This traveler left a rating score only Posted Apr 16, 2017 on Hotels
5 out of 5
by Cheryl

Staycation bliss!

Posted Apr 16, 2017 on Hotels
It was amazing I really enjoyed my quick get away
Comment from Hotel Management
Apr 29, 2017 by Clark, Hotel Management
Thank you for the excellent rating! We are glad you chose us for your staycation.