Ratings based on 318 Verified Reviews

4.1 out of 5
67% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Durham NC

Keep looking....

Posted Jul 10, 2017
Pros: nothing
Cons: Almost everything
Location: Not great location except close to the interstate. Nothing but fast food chains near
The hotel lobby, restaurant etc. looks great but then traveling down the hall to the room you start to get a feel for the place. It's a little run down with light fixtures in disrepair, walls all scuffed with holes, our bathroom door wouldn't even shut. The cleanliness was also questionable, just surfaced cleaned. For a greater than $150/night Hilton I expected better. The staff was great but I wouldn't stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kalamazoo, Mi

Nice hotel

Posted Jul 6, 2017
Pros: Clean hotel, and comfy
Cons: the smell in the elevators smelled a little funky all the time
Location: perfect location, variety of restaurants, a newer outlet mall near
The housekeeping staff showed attitude when asked to have my room cleaned because the hotel was busy but I felt that that shouldn't have been shone. The front desk staff was excellent, the bar was a little expensive and they had a small select of mixed drinks. Other than that the hotel was a good choice for my stay
1 out of 5
by A verified traveler from raleigh,nc

Never staying at any hilton again

Posted Apr 27, 2017
Went into the room it was at first look very clean. After putting our stuff down we were going to take a nap and when my wife went to move a pillow we realized that everything under the covers and first pillows was covered in hair. No one or two strands but it looked like someone had shaved ontop of the bed and was now hairless. I called down to the front desk and they said they would come change the bedding. Shortly after the guy at the front desk came to actually switch us rooms (which was nice of him) however when asked why there might be hair on the bed he said somtimes hair blows out of the vent that can be over the bed....?!??! This greatly disturbed me... we checked over the new room and it seemed ok but if this is a common thing ill just stick with the Marriotts that i normally stay at....First time using Expidia too not sure ill do that again since it was one of the top sugestions... oh and by the way we never got a real apology other then the desk clerk saying it shouldnt be like that he was going to call someone....
5 out of 5
by Thomas

This traveler left a rating score only Posted Apr 19, 2017 on Hotels
5 out of 5
by A verified traveler

Slept great

Posted Apr 17, 2017 on Hotels
It was amazing
5 out of 5
by Dejuan

Posted Mar 26, 2017 on Hotels
Stay was wonderful.The staff was very friendly and accomodating
5 out of 5
by Anthony

This traveler left a rating score only Posted Mar 11, 2017 on Hotels
4 out of 5
by phillis

This traveler left a rating score only Posted Feb 27, 2017 on Hotels
4 out of 5
by Beverly

Convenient to highway and airport

Posted Feb 17, 2017 on Hotels
Room was a little outdated and the wifi slow They were very kind and very friendly
5 out of 5
by Ashley

Wonderful staff. Great room. Highly recommend!

Posted Jan 31, 2017 on Hotels
My first time staying a hotel room. I was very impressed overall by the hotel and the hotel staff. Everyone I interacted with were wonderful. I will definitely be staying at this hotel every time I visit Charlotte.