Ratings based on 744 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely!

Posted Aug 24, 2015
Really wonderful hotel. Great location, comfy rooms, and exceedingly friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Best hotel near UNCC

Posted Aug 23, 2015
I have stayed at this hotel every time I have taken my son to school or visited. Great boardwalk with my favorite restaurant. Rooms are always perfect!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in lovely surroundings

Posted Aug 22, 2015
Great staff, great amenities! Within walking distance of multiple restaurants and shops! Even has a play area for kids! We had a ball!
3 out of 5
by A verified traveler

An OK hotel if you can stand the smell

Posted Aug 13, 2015
The rooms are dated but OK. Unfortunately though the room had a terrible smell. The breakfast restaurant was a disappointment.
3 out of 5
Recommended
for Everyone
by A verified traveler

Old hotel but has a nice lake by side.

Posted Aug 3, 2015
Air conditioner too loud. Breakfast is not included.
3 out of 5
by A verified traveler

did not live up to my expectations for the price

Posted Jul 28, 2015
Pros: hte lake view
Cons: the carpeting needs to be replaced in most areas
the hotel does not live up to the Hilton name in terms of quality service for the cost.
5 out of 5
Recommended
for Everyone
by A verified traveler from nc

Nice location. Beautiful area

Posted Jul 27, 2015
Great experience. The area is very nice. There were very nice restaurants in the area.
Comment from Hotel Management
Jul 28, 2015 by Marieta, Hotel Management
Dear Valued Guest, Thank you for your positive feedback from your recent stay. We were delighted to hear that you enjoyed the location of our hotel with many shops and restaurants within walking distance surrounding a beautiful man-made lake. We look forward to visiting us again soon. Thank you for the wonderful review. Very truly yours, Marieta Bryan | Guest Loyalty Manager Hilton Charlotte University place
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved the lake and shopping center. Close to l85.

Posted Jul 20, 2015
Loved the room and Boathouse Billy's. Great breakfast in hotel.
Comment from Hotel Management
Jul 28, 2015 by Marieta, Hotel Management
Dear Valued Guest, Thank you for your positive feedback from your recent stay. We were glad to hear that you enjoyed one of our newly renovated rooms over looking the lake and restaurants. We were also glad to hear that you enjoyed our wonderful breakfast. Hats off to our culinary staff!! We look forward to seeing you again soon! Very truly yours, David Schaum | General Manager Marieta Bryan | Guest Loyalty Manager Hilton Charlotte University Place
4 out of 5
Recommended
for Everyone
by A verified traveler from Charolette, NC

Nice

Posted Jul 14, 2015
The hotel is in a great location, great shopping, restaurants and activities for your family. The only downside was air conditioning could have been better in common areas.
Comment from Hotel Management
Jul 28, 2015 by Marieta , Hotel Management
Dear Valued Guest, Thank you for your positive feedback from your recent stay. We were glad to hear that you enjoyed one of our newly renovated rooms over looking the lake and restaurants. We are in the process of fixing our A/C units to offer a better product for our guests. Hats off to our culinary staff!! We look forward to seeing you again soon! Very truly yours, David Schaum | General Manager Marieta Bryan | Guest Loyalty Manager Hilton Charlotte University Place
4 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Close to different stores

Posted Jul 6, 2015
I enjoyed my stay. Nice room and pleasant staff. Unlike most hotels breakfast was not complimentary. Although I was advised by my family members that they received breakfast vouchers for their stay. We did not. Very disappointed by that.
Comment from Hotel Management
Jul 28, 2015 by Marieta, Hotel Management
Dear Valued Guest, Thank you for your positive feedback from your recent stay. We were glad to hear that you enjoyed one of our newly renovated rooms over looking the lake and restaurants. I apologize that we fell short in providing you discounted breakfast vouchers during your family reunion. You are more than welcome to come down to the front desk, however, we will use your feedback as a training tool for our front desk staff. We look forward to seeing you again soon! Very truly yours, David Schaum | General Manager Marieta Bryan | Guest Loyalty Manager Hilton Charlotte University Place