Ratings based on 970 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Sep 14, 2016
The hotel is beautiful inside and out... and it is nestled near restaurants and shops within walking distance...
Comment from Hotel Management
Sep 14, 2016 by Marieta, Hotel Management
Dear Valued Guest, Thank you for your 5-Star Review of your recent stay. We were delighted to hear that you enjoyed your stay and the many shops and restaurants within walking distance around a beautiful man-made lake. We look forward to seeing you again. Best Regards, Marieta Bryan | Guest Loyalty Manager
5 out of 5
by A verified traveler

Posted Sep 12, 2016
Nice hotel close to our destination. Friendly and efficient staff.
Comment from Hotel Management
Sep 14, 2016 by Marieta, Hotel Management
Dear Valued Guest, Thank you for your 5-Star review of your recent stay. We were delighted to hear our staff met and exceeded your expectations. We look forward to seeing you again the future. Best Regards, Marieta Bryan | Guest Loyalty Manager Hilton Charlotte University Place
3 out of 5
by A verified traveler

Room

Posted Sep 12, 2016
Was given a handicap room and reserved a regular room. Ac never got below 73 degrees.
Comment from Hotel Management
Sep 14, 2016 by Marieta, Hotel Management
Dear Valued Guest, Thank you for taking the time to give us your feedback from your recent stay. I apologize that our hotel was sold out of our standard rooms due to our hotel being full to capacity. We are in the process of fixing our HVAC units to offer a better product for our guests. We hope you consider staying with us in the near future. Best Regards, Marieta Bryan | Guest Loyalty Manager
5 out of 5
by A verified traveler

Nice hotel close to airport and family

Posted Sep 4, 2016
Had a wonderful experience visiting with family in Charlotte.
Comment from Hotel Management
Sep 21, 2016 by Marieta, Hotel Management
Dear Valued Guest, Thank you for your 5-Star Review. We were glad to hear you enjoyed your stay and that our staff took great care of you while you were here in Charlotte visiting family. We hope to see you again soon. Very truly yours, Marieta Bryan | Guest Loyalty Manager Hilton Charlotte University Place
4 out of 5
by A verified traveler

Posted Aug 29, 2016
Convention.....................,,,,,,..............,,,,,,,,,,,,..........
Comment from Hotel Management
Aug 30, 2016 by Marieta, Hotel Management
Dear Valued Guest, We were glad to hear you enjoyed your stay. We look forward to seeing you again. Best Regards, Marieta Bryan | Guest Loyalty Manager Hilton Charlotte University Place
4 out of 5
by A verified traveler from Raleigh, NC

Great location

Posted Aug 29, 2016
Close to 85 boardwalk behind it has great eateries with live music and DJS.. Hotel offers a convenient access to boardwalk. Hotel pool area well maintained. The bar and grill located in the lobby is a little iffy..your better off going to the boardwalk. Nice size rooms, house keeping was friendly and helpful. Overall experience was good...I would stay there again.
Comment from Hotel Management
Aug 30, 2016 by Marieta, Hotel Management
Dear Michelle, We were glad to hear you enjoyed your stay. We have recently renovated our bar and created a more modern look called our Edgewater Bar & Grille with brand new menu items. We were glad to hear you enjoyed the brand new mattresses in our rooms and that our housekeeping staff was friendly and helpful. We look forward to seeing you again. Best Regards, Marieta Bryan | Guest Loyalty Manager Hilton Charlotte University Place
4 out of 5
by A verified traveler

Nice hotel. Good location

Posted Aug 25, 2016
Pros: The location
Cons: The shower in the room is very poor with no pressure. They need a hot tub out by the pool.
Good location that is close to downtown and many of the NASCAR attractions.
Comment from Hotel Management
Aug 30, 2016 by Marieta, Hotel Management
Dear Valued Guest, We were glad to hear you enjoyed your stay. We do have a room that has a hot tub in one of our suites. We were glad to hear that our hotel is conveniently located to the NASCAR racetrack in Concord. We look forward to seeing you again soon. Best Regards, Marieta Bryan | Guest Loyalty Manager Hilton Charlotte University Place
4 out of 5
by A verified traveler

Weekend get away

Posted Aug 22, 2016
Pros: Board walk
We traveled from Milwaukee, WI We really enjoyed our stay, we loved the fact that the board walk and shops where right behind us. The room was very clean and room service was timely. Really we had no complaints. The one thing that we did notice was that the escalator was not working.
Comment from Hotel Management
Aug 30, 2016 by Marieta, Hotel Management
Dear Valued Guest, We were glad to hear you enjoyed your stay. We were glad to hear you enjoyed the many shops and restaurants within walking distance of our hotel. The parts for our escalator came in last week and is up and running. We look forward to seeing you again. Best Regards, Marieta Bryan | Guest Loyalty Manager Hilton Charlotte University Place
5 out of 5
by A verified traveler from South Salem, NY

Nice Facility, Convenient

Posted Aug 22, 2016
Staff was very helpful in securing shuttle to PNC Pavilion.
Comment from Hotel Management
Aug 30, 2016 by Marieta, Hotel Management
Dear Lee, Thank you for your 5-Star review. We were glad to hear you enjoyed your stay and that our staff set up a shuttle to PNC with Walker Transportation. We look forward to seeing you again. Best Regards, Marieta Bryan | Guest Loyalty Manager Hilton Charlotte University Place
5 out of 5
by A verified traveler from TN

Fun stay

Posted Aug 15, 2016
Excellent hotel. Room was clean & comfortable. It was a really busy place as there were 3 family reunions & 2 weddings while we were there. The areas behind the hotel were nice with fountains & walking areas as well as several excellent restaurants (really enjoyed The Toastery for breakfast & Love Sushi for dinner) and shopping. Short drive to the concert amphitheater.
Comment from Hotel Management
Sep 14, 2016 by Marieta, Hotel Management
Dear Valued Guest, Thank you for your 5-Star review of your recent stay. We were delighted to hear that you enjoyed our newly renovated rooms with brand new mattresses. We were glad you enjoyed the convenience of many shops and restaurants within walking distance of our hotel and that the PNC amphitheater was close by. We look forward to seeing you again in the future. Best Regards, Marieta Bryan | Guest Loyalty Manager Hilton Charlotte University Place