Ratings based on 380 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

We love this hotel.

Posted Dec 25, 2016
We only stay at the Hilton Gardens when we visit Charlotte. Great Hotel!
3 out of 5
by A verified traveler

older redone hotel

Posted Nov 15, 2016 on Hotels
Room wasnt ready, trash cans over flowing , dirty pool
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 7, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte

Marcus is a true leader that can get any task done

Posted Oct 12, 2016
Location: Nascar race and Hall of Fame.
I am very please and welcomed by the staff. Always avaliable 24/7.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manitoba

Great stay!

Posted Oct 11, 2016
Pros: Staff, breakfast and location...all great!
Cons: Nothing really.
Location: Restaurants in the same area, mall and more restaurants within a 5 minute drive.
A two week vacation and spent 3 nights. Staff was great and although the breakfast costs $10 it is excellent, best of the hotels we stayed at. Definitely recommend!
5 out of 5
by A verified traveler

Great hotel

Posted Oct 10, 2016 on Hotels
One of the nicest hotels I've stayed in and the price was well worth it.
1 out of 5
by A verified traveler

Posted Oct 10, 2016 on Hotels
Stay was awful.
1 out of 5
by A verified traveler

STAY AWAY! DIRTY ROOMS AND RUDE MANAGEMENT!

Posted Oct 10, 2016 on Hotels
We originally called and spoke with someone at the front desk named Siera. We asked her if it was possible to check in a little earlier than usual since our flight landed in CLT at 11:30am and she said it shouldn't be a problem if we showed up around 1pm. We get to the hotel at 12:45pm and ask to check in early, the manager Jeff originally said no and acted like it was a huge inconvenience before going to personally check on a room to make sure it was clean and then letting us check in. We get to the room and there are black hairs in the sheets!! Mind you, this is after the manager had checked on the room. We call the front desk and complain and they send their "Executive Housekeeper" up there to reclean the room, so my husband and I left to get lunch. We come back 2 hours later, and the SAME HAIRS are still in the sheets!!! I was furious! I went to the front desk and demanded we get a refunded from Jeff (the same manager as before). Jeff said he gave me a refund but didn't give me a receipt or anything. He was rude and didn't apologize for the dirty room, just said "Fine. We gave you the refund." My husband came down and didn't appreciate Jeff's attitude and let him know, at which point he threatened to call the cops on us! We went to the room and grabbed our things and left, not five minutes later my card was charged again!! I called and asked why and was told that they were going to give a refund, but bc we argued with them they decided against it and charged us!
4 out of 5
by A verified traveler

Posted Sep 19, 2016 on Hotels
It was nice but very noisy. Bar was under our room. One of the features listed was see the city lights. It is far from downtown. Most views are of the parking lot.
5 out of 5
Recommended
for Everyone
by A verified traveler from sc

Whirlpool

Posted Aug 30, 2016
Very comfortable. Enjoyed the whirlpool. Loved the pool being accessible