Bogus Smoking Fee Charged Due to Discrimination
Posted Oct 29, 2016 on Hotels
We were in town for the funeral of our 3 month old relative. We had a pretty uneventful stay, until we returned home to Ohio to see we were charged a smoking fee. We were floored! When we called, we were told the room smelled strongly of "weed" and they found a blunt wrapper in the trash. First of all, we had two non-smokers and a 4 yr old with us. The only person that smoked had Black & Mild cigars and he smoked in his car. I personally picked up a wrapper from one of his cigars that comes individually wrapped and put it in the trash, as it must have fell out of his pocket and I was being nice. They said they had two employee statements and they smelled it. There were no ashes, no smoke, no budts, nothing to indicate there was smoking in the room, because there WAS NOT. I'm hearing impaired, called and tried to resolve it. I could not get them to understand that no one smoked, because they judged us by being a group of black young people in one room. We were disheveled, because we had not slept for days due to driving 8 hours straight upon the news of the death of the baby and staying up nights trying to comfort our family. We are a group of directors and medical professionals that are subjected to drug tests regularly, as well as a mother with a young child.Never have we been so offended and disappointed.
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Thank you for your feedback in regards to your stay. I am sorry to hear of the dissatisfaction that you experienced after your stay due to a smoking fee. Our staff received complaints from nearby guests about a smoke odor that was present in the hallway. After receiving the complaints, our staff conducted an investigation to identify the root of the smell. After tracing it to the room, we found evidence proving that the smell was in fact coming from this room. At check-in, all guests are required to sign a registration card which states that they will be charged if they smoke in the room. I apologize for any inconvenience that this caused you during such a tough time and I am sorry to hear of the loss of your loved one. I can assure you that no judgement was made on our behalf based on anyone's race, color, religion, or national origin. I am sorry to hear that you felt offended and disappointed, this was in no way our intention. Thank you for staying with us and I hope that you will reconsider staying with us on your next trip to the area.