Ratings based on 172 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Sandusky, Mi
Posted Nov 10, 2017
Took our youth group to a Convention and stayed here. Very nice hotel. Great breakfast bar.
for Everyoneby A verified traveler from Traverse City
Nice place.Posted Oct 19, 2017
We've stayed here many times and it's always been tops! Breakfast was the best we've had at a hotel.
by A verified traveler from columbus
Not worth the moneyPosted Sep 10, 2017
Room smelled like pine sol and bug spray mixed together, but worse.tried to open the window to vent the smell, but it only opens about 2", so no help.came in after midnight,and parked at the end, since our room was 2nd from the end.but can't get in, door won't open.so we have to walk all the way back to go in through the lobby, then walk the length of the hall again.upon checkout was asked how my stay was, I said o.k., which should signify it could have been better.and the clerk said well, have a nice weekend.showing 1, she doesn't care, and 2, you've already paid, so back to 1, she doesn't care.spent the previous 2 nights at a best western, which was far cheaper, and far better overall.who would have thought?
Posted Aug 1, 2017 on Hotels
Clean, comfortable with great staff. I felt safe and secure.
by A verified traveler
Posted Jul 31, 2017 on Hotels
by A verified traveler
Posted Jul 28, 2017 on Hotels
Posted Jul 17, 2017 on Hotels
for Everyoneby A verified traveler
Nice hotelPosted Jul 14, 2017
Pros: Great breakfast. Very friendly staff.
On our way to Chicago we were looking for a place that was just off the highway. Decided to try Charlotte. We were very happy with the location. Nice little town with a few different options for dinner. We will likely stop here again the next time our travels take us along this route.
Stay at Hampton instead!Posted Jul 13, 2017 on Hotels
The front desk staff was incredibly rude. She tried telling me that my room was not ready, despite our arriving at check-in time, and that they would send housekeeping there right away and we should only have to wait 25 minutes! I had a wedding to attend and found this incredibly unacceptable, as I had traveled a ways, and my whole family had to get dressed. She said that it had been a "busy day". I had to insist that she simply switch our room with one that was already clean, to which I got an eye roll and heavy sigh. One of the housekeepers was standing there the entire time as well, and joined her in eye rolling. The room was barely cleaned when we finally got to it, with trash on the floor, and hair in the bathtub. Seems to me it shouldn't be taking housekeeping so long to do a subpar job. I will stay at a Hampton next time.
Old dirty, A/C didnt work well, smelledPosted Jul 12, 2017 on Hotels
old smelly, run down property, A/C didn't work well, gym equipment didn't work.