Suite, 1 King Bed (Extra Living Area) | In-room safe, desk, laptop workspace, blackout drapes
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Reviews of Holiday Inn Express & Suites Charlotte Southeast - Matthews, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Charlotte Southeast - Matthews, an IHG Hotel
9420 E Independence Blvd, Matthews, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 391 out of 728 reviews" "
Rating 8 - Good. 218 out of 728 reviews" "
Rating 6 - Okay. 60 out of 728 reviews" "
Rating 4 - Poor. 35 out of 728 reviews" "
Rating 2 - Terrible. 24 out of 728 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tejla

It was clean. Room was nice, clean, updated.
Stayed 1 night in Apr 2024

10/10 Excellent

Brenda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Randy, Williamston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast.
Stayed 2 nights in Mar 2024

10/10 Excellent

Eric, Hialeah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Hotel is located with many restaurants around. Very quick check in and check out.
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
It was so clean and people here are so sweet! Sharing eating places !!!
Stayed 2 nights in Mar 2024

2/10 Terrible

BRANDON, ROCKINGHAM

Stayed 1 night in Mar 2024

10/10 Excellent

Tamesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Feb 2024

4/10 Poor

Amber

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
funky smell in room, bathrooms smell like sewage. don’t reserve a “suite” it will be smaller than the regular rooms. crack between the door and the floor lets light in all night long like a seedy motel. shower was clearly not cleaned out with dirt and hair at the bottom of the tub. subpar at best.
Stayed 3 nights in Feb 2024

8/10 Good

Vernetta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Stop!
This was an interim stay on our way to Greenville. We visited friends and did some shopping. The hotel is conveniently located with easy access to local destinations. The staff were friendly and helpful!
Stayed 1 night in Jan 2024

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Daniel

Stayed 1 night in Jan 2024

10/10 Excellent

jhon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great stay again. Rooms super clean ,confy beds and breakfast was very good
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to get in/out of parking lot
Stayed 2 nights in Dec 2023

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities
Easy, clean and convenient
Stayed 1 night in Dec 2023

10/10 Excellent

Tammey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean!!!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Stayed 3 nights in Dec 2023

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Customer Service
The overall stay was the quality we’ve always experienced at Holiday Inn Express & Suites. But this one in Matthews, NC has a true customer service gem for a front desk manager. I believe his name is James. Pleasant, personable, and excellent customer service skills…James’ interaction with my wife and I was the type of service that tells your clients they are his priority, they are appreciated, and that he would like to see them again. Job well done.
Stayed 3 nights in Dec 2023

10/10 Excellent

Roneka

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Janet

Stayed 2 nights in Dec 2023

8/10 Good

Kim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel stay
I enjoyed stay at Holiday Inn Express very much. Everyone at front desk was awesome! With special mention to James, he should be considered the ambassador to your hotel. the included breakfast buffet was an added pleasure to starting the day. The only reason did not provide 5 stars was housekeeping was slack at times and had to be searched for to clean room and provide fresh bathroom items.
Stayed 5 nights in Dec 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Haley

Stayed 4 nights in Nov 2023

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay but we didn’t get much sleep because the people in the room directly above us sounded like 42 hippos running around at 4:30 am. We had our fan on full time and could still hear every step they took.
Stayed 1 night in Nov 2023

10/10 Excellent

Maryjane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds. Very clean.friendly staff. Also good breakfast
Stayed 2 nights in Nov 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. My bed had a terrible squeak in it. Every time you’d move or turn over it would squeak. Didn’t have a working phone in the room. But overall it was a nice stay. I’m picky about where I stay because I’m a germaphobe and I can say this place was clean.
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and safe staff super friendly, will come back.
Stayed 2 nights in Nov 2023

10/10 Excellent

Allen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All was great and so were the employees.
Stayed 1 night in Nov 2023

2/10 Terrible

Gerald

I did not get the room class I purchased
Stayed 1 night in Nov 2023

10/10 Excellent

Stacy R Gill

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Oct 2023

4/10 Poor

Donald

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
My room toilet drainage was smelling so so bad. Overall its a descent place.
Stayed 1 night in Oct 2023

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Stayed 1 night in Oct 2023

8/10 Good

Josh

Stayed 4 nights in Oct 2023

10/10 Excellent

Jodie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 1 night in Oct 2023

8/10 Good

Dayna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful. Place was clean and breakfast was great.
Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to watch the grandkids games.
We had a handicap accessible room and it met our needs. A few extra towels would have been nice. It was hot outside and we attended two soccer games and two tennis matches so extra clean up was desired. Breakfast was as expected. We would use this hotel again as we attend grandchildren soccer games and tennis matches, often.
Stayed 1 night in Sep 2023

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Chantel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs no more
It started off rocky. But the gentleman on staff made our stay great. We had a bottom floor room, on a very rainy day. Slugs and spiders were everywhere. We told the front desk, and he immediately moved us up to a different room. We were comfortable after that.
Stayed 1 night in Aug 2023

10/10 Excellent

Kenan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. New rooms. Solid place to stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Brenda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and quiet
Stayed 1 night in Aug 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Jeffrey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from the front desk concierge’s to the patrons at the hotel are very nice and welcoming!
Stayed 1 night in Aug 2023