Dear Christopher,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Robert. The staff and I at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD appreciate your 3/5 score. However, you indicated that your room being occupied upon checking-in and the lengthy wait to get another room dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not the impression we left you with.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Hello Shawn, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear John,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD. You indicated that you were unsatisfied with the who were at our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Susan,Thank you for your review following your stay at HomeTowne Studios & Suites by Red Roof Charlotte - Concord. I am happy that our kind, friendly and patient staff pleased you. However, you stated that the room needed a good deep clean, the shower leakage mentioned and the other listed concerns hindered your stay. Our Red Roof team is committed to satisfying our guest, so your comments have been shared with management in an effort to address your concerns.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,Red Roof Management

Dear Lavita,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the upkeep of the property and the other concern you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We are happy to read that you found the front desk staff to be very nice.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS & SUITES CHARLOTTE -CONCORD. I am happy to read that you found the staff to be friendly. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncomfortable bed, stains on the carpets and the other concern you described. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Chantal, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Tokiashia,Thank you for taking the time to complete our guest survey and leaving your 3/5 scoring of our Hometowne Studios. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We at Red Roof look forward to seeing you in your future travels, to provide a better stay.Sincerely,Red Roof Management

Hello Camila,Thank you for taking a moment to complete our survey at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD. I was disheartened to see your stay resulted in a 2/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hi Christopher,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Thank you for taking a moment to leave a review, Tokiashia. The staff and I at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Hi Tokiashia,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Michael,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Thank you, Joshua, for taking a moment to complete our survey. The staff at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Alicia,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD. I was saddened to read that your stay fell short of your expectations due to the insects in the room as you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Adam,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Allan,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD. It’s great to hear that you found our property to be cost efficient and suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Thank you for taking the time to tell us about your experience at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord, Janet. I am sorry that your experience did not meet your expectations. You stated that the faulty remote and the poor odor described, along with the other highlighted issues hindered your stay. As it pertains to the pests mentioned, we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

Hi Angie,I would like to personally thank you for sharing your feedback following your experience at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord with us. It was so rewarding to see that we earned your 4/5 score with our wonderful staff. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

Thank you for sharing your feedback with us, Dave. The team at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord was pleased to know that you were fond of our amazing and cordial front desk staff. However, you made mention of the housekeeping being basic and that the maintenance was not on a daily basis. As such, your sentiments may be kept into consideration.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

Hello Mikal,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Andrew,I appreciate you sharing your feedback following your stay at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the black mold you found, the faulty tub amongst all the other issues you highlighted that cause your experience to be less than ideal. Humble accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you, Tracy, for taking the time to tell us about your stay at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. I am disappointed to hear that your experience was less than ideal due to the noise disturbance, the unclean sheets, the unclean kitchen amongst the other detailed issues you highlighted that caused your experience to be less than ideal. Please accept our apologies for the impression this left with you about our brand and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you. It is important to know that your voice is of tremendous importance to us, the team will be reviewing your comments in an effort to confront the issues that you mentioned to ensure that no guest has this experience in the future. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Victoria, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Domanic,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the place been less than satisfying for you and your family. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

Hello Michael, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD and I appreciate your 4/5 score following your stay. In the future, please consider adding a more detailed comment to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Troy, The staff at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Ellie,, Thank you for taking the time to share your feedback following your stay at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. We sincerely appreciate your comments and are happy to hear you had a great experience with us. At Red Roof, we hope to continue to provide great experiences for you. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Valued Guest,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Joseph,Thank you for taking the time to write a review of your stay at the HomeTowne Studios & Suites Charlotte - Concord. I am thrilled you found our hotel to be nice and convenient for your purposes. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Liz,Thank you for taking the time to write a review of your stay at the HomeTowne Studios & Suites Charlotte - Concord. I am glad you were pleased with the cleanliness in our hotel, our friendly staff and all the other kind remarks highlighted. However, I am disappointed that your experience was less than ideal due to noise disturbance and the sheets not being to your liking. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Michael,Thank you for your recent review of your stay at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. I am disappointed you had a less than satisfactory experience due to the long wait and the computer not being able to work. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. To prevent this from happening again, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Thanks for sharing your feedback with us, Kenneth. The team at our HomeTowne Studios & Suites by Red Roof Charlotte - Concord was saddened to see that we failed to provide you with a satisfactory stay. You stated that the ADA room was not to your liking and that the condition was below your expectations, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Dear Kendall,Thank you for your review following your stay at HomeTowne Studios & Suites by Red Roof Charlotte - Concord. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that your stay was grim, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Hello Magdalane, The staff at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Macklin, Everyone here at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord was proud to see your 3/5 score. Your kind words regarding our friendly staff, convenient location and decent room are much appreciated. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Rachele,Thank you for taking a moment to complete our survey at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediresponse Specialist

Thank you for taking a moment to leave a review, Dennis. The staff and I at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord appreciate your 5/5 score following your stay. I am happy that our quietness, easy accessibility and our wonderful staff pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Ruth ann. The staff and I at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you, Amanda, for telling us about your stay at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. I am disappointed to hear that your experience with us, was less than ideal due to the rude staff, the dirty bathroom and the hair you found all over the shower. Please accept our apologies for the impression this left with you about our brand and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you. It is important to know that your voice is of tremendous importance to us, the team will be reviewing your comments in an effort to ensure that no guest has this experience in the future. Nevertheless, your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

The team at our HomeTowne Studios & Suites by Red Roof Charlotte - Concord would like to thank you for sharing with us, Christopher. We were saddened to read that the poor room odor and the listed stains hindered your experience. As it pertains to the listed insects, we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. As such, I ensured that your feedback was shared with the management team in an effort to have them rectify these issues.Feedback from our guests is always appreciated as you are the ones that often times will bring unwanted attention to behaviors that are not acceptable or condoned by any of Red Roof Inn properties. Thank you for sharing with us and we wish you all the best in your future travels.With thanks,XaoRed Roof ManagementRediResponse Specialist

Hello Kenneth, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

Dear Christopher, Everyone here at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord was proud to see your 5/5 score. Your kind words regarding our friendly staff are much appreciated. Great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely, Gabrielle RediResponse Specialist

Hello Luis,Thank you for taking the time to tell us about your experience at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. I am sorry that your experience did not meet your expectations. You stated that you had various issues, such as the strong odor described and the noise from other guests. As such, your feedback may be taken into consideration going forward.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your future travel plans.Very truly yours,XaoRediResponse Specialist

Dear Wilfredo, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay, prompting your 6/10 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hi Jason,Thank you for taking the time to write a review of your stay at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the stove and our staff. To uphold our company’s high standards I’ve shared your encounter with management to ensure your satisfaction.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRediresponse Specialist

Dear Kimberly,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management