My overall hotel experience
Posted Jul 6, 2016
My kids and I got stuck on the 3rd floor in the elevator with 2 housekeepers for approximately 15 min. our second day at the hotel. My kids were traumatized for the rest of their vacation and even had difficulty sleeping. They refused to get back on the elevator, so we constantly had to walk up and down 4 flights of stairs the rest of our stay. When help finally arrived, the staff member asked if we were okay and even stated how that wasn't the first time someone got stuck on their elevator.The lady (I think she was the housekeepers' supervisor) stated that one time she had to bust the door down. Overall, the hotel was decent, but the elevator experience ruined what was supposed to be a great time for my family and I. I mentioned the incident to the front desk staff member at checkout and she simply apologized for the inconvenience. I feel as though my family and I should have been comped for the bad elevator experience. I'm a nurse who worked 14 years in a hospital setting and never once been stuck on an elevator. It's unfortunate that my kids have to live with such a negative experience, as they stated they will never ride on an elevator again.