Our hotel key (card) didn't work on two occasions so we had to walk all the way back to the front desk for a new key. The hotel had us checking out early on both occasions, making the key inoperable. Hence, our room was not cleaned while we were out and about because they expected us to be checked out. There was a fire alarm that went off 2 AM and no hotel staff to direct us or let us know what was going on. The front desk staff was notorious for sitting off to the side of the front desk as if to say "I can't be bothered." Or at least that's the vibe I got.
Comment from Hotel Management
Jul 11, 2016 by General Manager, Hotel Management
Please accept my sincere apology that a fire alarm interrupted your stay. Additionally, I regret the confusion regarding your departure date. Our associates strive to provide sincere hospitality and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope that you will reconsider a return visit.