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Reviews of Trellis West Charlotte

3 out of 5
Trellis West Charlotte
2770 Yorkmont Rd, Charlotte, NC

Reviews

8.4

Very Good

Rating 10 - Excellent. 487 out of 919 reviews" "
Rating 8 - Good. 247 out of 919 reviews" "
Rating 6 - Okay. 79 out of 919 reviews" "
Rating 4 - Poor. 44 out of 919 reviews" "
Rating 2 - Terrible. 62 out of 919 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Gene

Stayed 3 nights in May 2023

2/10 Terrible

Kelsey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Lloyd

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent Stay!
This is a gorgeous hotel that feels like your home away from home. The room was comfortable and quiet.
Stayed 4 nights in Mar 2023
Response from Dominique Alexander-Wright on May 12, 2023
Thank you for your review. We appreciate the time you took to share and look forward to welcoming you back in the near future. Warm regards

6/10 Okay

Katherine

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Exercise room was hot and stuffy. Both the treadmill and elliptical were not working. Lots of trash around the property.
Stayed 1 night in Sep 2022
Response from GM on Sep 20, 2022
Dear Katherine, I am sorry to hear that several issues during your stay impacted your satisfaction with our hotel. We appreciate you taking the time to share your feedback as it helps us make improvements as we move forward. Thank you for staying with us. Sincerely, Rebekah Smith General Manager

4/10 Poor

Richard

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The reservation through Orbitz for a 2-room suite was not honored. Turned out the current occupant of our suite decided to stay for one month at the last moment so no space. We given compensation with two separate rooms- one king and one with two double beds. They tried as best they can to place them close together. The 2 double bed setup turned out to have a pungent smell (just finished recaulking the bathroom and finishing the popcorn ceiling). We complained and got another double that also smelled. So after one more transfer, finally got a room that was odor free. Do not bother with the gym- exercise bike is not functional. Neither is the treadmill next to it. Power on but error message every time you hit start. No central AC there in gym- just an old school wall unit. Also, no central AC in the rooms. Old hotel wall units. We slept in 77 degrees all night despite placing the thermostat at 64 degrees. They offered to change our room but we were tired of flipping rooms after the check-in debacle. Until some major renovations happen, stay somewhere else.
Stayed 1 night in Sep 2022
Response from GM on Sep 19, 2022
Dear Richard, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from Hilton. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve our guest experience. We appreciate your patronage and hope to see you again soon. Sincerely, Rebekah Smith General Manager

10/10 Excellent

Jon, Ewa Beach

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff unfriendly upon checking. Keyless checking was not working and front desk has a poor attitude until I inquired if she was “having a bad day.” I was very friendly up to that point, yet it was if I was a burden that she had to get up to assist me. - hallway carpets, as well as our room carpet, appeared to not have been cleaned in some time. - room was outdated; couch looked like it was from the 70’s - a/c worked, but air seemed musty - we asked for, and received, an early check out the next day and moved a mile down the road to Tru by Hilton Charlotte Airport, which was great - front desk was friendly, hotel was clean, modern, and 180 degrees better than the previous hotel
Stayed 4 nights in Jul 2022
Response from GM on Aug 3, 2022
Dear Jon, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. The experience of our guests is of the utmost importance to us and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Rebekah Smith General Manager

2/10 Terrible

Richard

Liked: Cleanliness
Stayed 4 nights in Jul 2022

6/10 Okay

William

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff not available when I called a few times to help me with some extended travel plans. Staff said we didn’t answer all three times because each time I called they were assisting other guests.
Stayed 1 night in Jul 2022

8/10 Good

rebecca

Traveled with group
Liked: Staff & service, amenities
Kitchen floor was very sticky - last guess left food I the closet in a hooters bag - for us to dispose of - carpet is aged and dirty throughout the facility . staff was polite and friendly - breakfast had nice options
Stayed 3 nights in Jul 2022
Response from GM on Jul 19, 2022
Dear rebecca, Thank you for taking the time to share your feedback and for staying with us. While I am glad that your visit was pleasant overall, I hope you will accept our apologies. The cleanliness of our hotel is a key priority and we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. We hope to see you back for an even better stay in the future. Best, Rebekah Smith General Manager

10/10 Excellent

Octavia D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

6/10 Okay

Ruth, San Antonio

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Dirty, sweat smell on pillows, the only good thing was Mary and the breakfast person.
Stayed 1 night in Jul 2022
Response from GM on Jul 4, 2022
Dear Ruth, I regret that you detected an unpleasant odor in your room. Providing the highest level of satisfaction is our number one priority and I sincerely apologize for falling short of meeting your expectations. Again, on behalf of the staff and management - I offer our apologies. Sincerely, Rebekah Smith General Manager

2/10 Terrible

Antonio

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived, the man that was at the front desk acted as if we were bothering him by making him actually do work and stop texting. He did not welcome us at all, just asked our name and proceeded to check us in. He started to tell us about the breakfast times and then said he wasn't sure but he thought it was from 8-10 on the weekends. I was unsure why he didn't think to ask someone else to confirm or why he didn't already know these details and was working the front desk. The room was unimpressive. There was dark brown carpet that even though it's intention was to mask stains, still had visible red stains. The sheets and towels smelled musty and our shower curtain had a blue stain at the top. I did not get the feeling that cleanliness was a priority. I made sure to walk with shoes on the entire time. The worst part of the experience was there was a massive ceiling leak in the master bedroom that leaked all over the master bed all night which made the master bed unusable for a night. We all had to squeeze onto the sofa bed in order to not get leaked on. When the front desk was told about it, their response was that maintenance would be alerted. There was no apology nor discount offered. The best thing this property has is a good breakfast. I would not recommend this hotel nor will I visit again.
Stayed 2 nights in Jun 2022
Response from GM on Jun 29, 2022
Dear Antonio, Thank you for taking the time to provide feedback on your recent stay. I immediately became disheartened when reading your review. Please accept my deepest apologies regarding our less than stellar housekeeping, subpar customer service, and lack of attention to detail. What you experienced is not typical. Rest assured, your comments have been conveyed to upper management and will be addressed. Again, thank you for your review and we hope to have the opportunity to provide a more pleasurable experience. Sincerely, Rebekah Smith General Manager

2/10 Terrible

Shawana

Stayed 1 night in Jun 2022

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

2/10 Terrible

Rachael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from GM on Jun 15, 2022
Dear Rachael, We aim to impress, so I sincerely regret that you did not enjoy your stay. I value your feedback and I’m at your service should you like to discuss it in more detail. Thank you for staying with us. Sincerely, Rebekah Smith General Manager

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!!
We were totally satisfied with our hotel and experience. Nice seperate bedroom for our kids with two beds in their room. Would totally stay here again and recommend 100%!!
Stayed 1 night in May 2022
Response from GM on Jun 15, 2022
Dear Tracy, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the accommodations we provide. I will be sure to share your kind comments with our staff and I am sure they look forward to seeing you on a return trip. Best, Rebekah Smith General Manager

2/10 Terrible

Cardella

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is so outdated and under my mattress was cereal. I walked in the room and immediately started itching. Had to move to another room. The furniture and carpet was filthy there was a bug in the shower. Never coming back to this property. I normally like Hilton properties very disappointed.
Stayed 3 nights in May 2022
Response from GM on Jun 11, 2022
Dear Cardella, I apologize for the frustrations caused by our lapses in housekeeping. We pride ourselves on being a hotel that exceeds expectations during your entire stay and it is disappointing that we let you down in an area that typically doesn't get overlooked. I appreciate you taking the time to share your review as it allows us to monitor and improve the guest experience. Please consider a return visit for a stay that is in line with our standards. Sincerely, Rebekah Smith General Manager

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
College Reunion for 50 year grads
Good staff and good food.They we’re responsive to requests.
Stayed 1 night in May 2022
Response from GM on Jun 15, 2022
Dear Thomas, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our meal service, but more importantly, our staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Rebekah Smith General Manager

2/10 Terrible

Alaysia

Traveled with family and small children, Traveled with partner, Traveled with family
The rooms are not cleaned properly. There were dead bugs inside the room, the kitchen floors were sticky and the stove top was not cleaned properly. The garbage was not changed everyday although we left it out in the hallway. Housekeeping doesn’t change your sheets or towels if your not staying more than five days which is a unsanitary policy. The bed was very I comfortable and they only give you two small pillows that one person can sleep on. The pool wasn’t even open which is one of the main things we’re looking forward to for our children. I was also charged the full price of the room although I payed most of it online before my trip. This was the worst stay I’ve ever had!!
Stayed 3 nights in May 2022
Response from GM on Jun 11, 2022
Dear Alaysia, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us. Sincerely, Rebekah Smith General Manager

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service
The decor is aging and tired. I'm OK with that because of hardships of the hotel industry over the past two years
Stayed 3 nights in May 2022
Response from GM on May 15, 2022
Dear Michael, On behalf of our entire team, I would like to thank you for your sincere review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback, both positive and areas for improvement, allows us to monitor the guest experience. Thank you for choosing us while in the area. Best, Rebekah Smith General Manager

8/10 Good

Pamela

Traveled with partner
Liked: Staff & service, property conditions & facilities
We like the quiet location and good sized room.
Stayed 4 nights in May 2022
Response from GM on May 10, 2022
Dear Pamela, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your spacious accommodations, as well as our quiet atmosphere. Our Homewood Suites aims to provide a great experience. We look forward to welcoming you back someday. Best, Rebekah Smith General Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from GM on May 9, 2022
Dear Anonymous, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Rebekah Smith General Manager

8/10 Good

James, Summerville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property was in a quiet location just off the main interstate but without all the noise and traffic.
Stayed 3 nights in Apr 2022
Response from GM on May 2, 2022
Dear James, I'm glad that all aspects of your stay, especially our quiet atmosphere, met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future. Best, Rebekah Smith General Manager

8/10 Good

Bradley H

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here due to weather cancellation of our flight. It was a great place to stay, appreciated the airport shuttle.
Stayed 1 night in Apr 2022
Response from GM on May 2, 2022
Dear Bradley H, While the reason for your stay was not ideal, it is great to hear that our Homewood Suites made for a nice overnight option. We appreciate you taking the time to share your positive experience and hope to see you again soon. Best, Rebekah Smith General Manager

4/10 Poor

Svetlana

Disliked: Cleanliness, property conditions & facilities
Very dirty Had to ask for sheets for the sofa bed and towels for the third person (made reservation for three people)
Stayed 1 night in Apr 2022
Response from GM on Apr 27, 2022
Dear Svetlana, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional cleanliness and service you’ve come to expect. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, Rebekah Smith General Manager

10/10 Excellent

Anthony

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The actual room looked like it was an appartment. It suprised my wife, we both enjoyed staying in such a spacious room.
Stayed 3 nights in Apr 2022
Response from GM on Apr 25, 2022
Dear Anthony, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Rebekah Smith General Manager

6/10 Okay

sam

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness was a concern. Several things in the room were not working correctly. Poor soundproofing between rooms.
Stayed 1 night in Apr 2022
Response from GM on Apr 25, 2022
Dear sam, I apologize that the servicing of your room was not satisfactory. I will be sure to discuss this review with our housekeeping and maintenance staff to heighten our awareness of such issues. We value you as our guest and appreciate you taking the time to write. Sincerely, Rebekah Smith General Manager

8/10 Good

jamaal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy little suite
Stayed 1 night in Apr 2022
Response from GM on May 5, 2022
Dear jamaal, Providing you with great accommodations was our pleasure! Thank you for choosing our Homewood Suites and taking the time to share this wonderful review. We hope to see you back soon. Best, Rebekah Smith General Manager

10/10 Excellent

Linda

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing is the pool wasnt open and the kids wanted to swim
Stayed 1 night in Apr 2022
Response from GM on Apr 25, 2022
Dear Linda, We are thrilled you enjoyed your stay overall. Thank you for the review and please visit us again. Best, Rebekah Smith General Manager

6/10 Okay

Danielle

Stayed 2 nights in Apr 2022

6/10 Okay

Jack

Traveled with family
Disliked: Staff & service, amenities
I got this for the suite and the pulled out sofa. I told the staff on check in that I was using the sofa. The person said that the bedding for it was being washed. We got back to the room and no sheets, pillows or covers for the sleep sofa. I called house keeping and was told to come down and get the bedding. This is totally unacceptable. The breakfast was horrible.
Stayed 1 night in Apr 2022
Response from GM on Apr 10, 2022
Dear Jack, I’m sorry that our hotel and breakfast left you underwhelmed. Please accept my heartfelt apology for your experience; this is certainly not our standard. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Rebekah Smith General Manager

4/10 Poor

Gabriele

Traveled with partner
Disliked: Amenities, property conditions & facilities
It is a rundown property, and price overrated.
Stayed 1 night in Apr 2022
Response from GM on Apr 9, 2022
Dear Gabriele, I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Rebekah Smith General Manager

10/10 Excellent

John

Stayed 1 night in Apr 2022

10/10 Excellent

Miranda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wonderful lady that drove the shuttle made my day! So friendly and sweet!
Stayed 2 nights in Apr 2022
Response from GM on Apr 6, 2022
Dear Miranda, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and amenities. Reflections like yours allow us to monitor our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Rebekah Smith General Manager

10/10 Excellent

Laurelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

6/10 Okay

Stefanie

Traveled with family
Liked: Amenities
Carpets are filthy in the hallways, the interior hallways and interior rooms smell bad.I assume this is a smoke free hotel but it doesn’t smell like it. The sofa upholstery in the hotel room is dirty. The pull out sofa bed did not come with linens on it or stored in the room. Sign said call front desk but phone wasn’t allowing that call to go through. Had to make multiple attempts to get the linen. First they didn’t have any, then what they gave me was a sheet and a thin pilled blanket that should be disposed of. This hotel only provides housekeeping for guests staying 5 days or more, only does it tues/wed/thurs by appt only. We stayed Fri/sat/sun so we had to keep going back downstairs every day to get clean towels since they were not being changed out in our room by housekeeping. Mattresses are lumpy and uncomfortable especially sofa bed. Thin, old, lumpy mattress. Could feel the slings in my back.
Stayed 2 nights in Mar 2022
Response from GM on Mar 29, 2022
Dear Stefanie, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us. Sincerely, Rebekah Smith General Manager

10/10 Excellent

Rochela

Liked: Cleanliness, staff & service
Friendly front desk staff
Stayed 1 night in Mar 2022
Response from GM on Mar 29, 2022
Dear Rochela, The entire staff loves being a great representation of Charlotte and all the friendly people that live here. Thank you so much for taking the time to share your great rating with us and other guests. We hope to welcome you back soon for another great stay. Best, Rebekah Smith General Manager

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from shuttle drivers and front desk. Just an ok breakfast, no muffins or englsh muffffins which would have been nice to go with the scrambled eggs. No ketchup or hot sauce.
Stayed 1 night in Mar 2022
Response from GM on Mar 29, 2022
Dear Janice, We strive to provide great customer service so I am thrilled that you recognized our efforts. Thank you for your feedback and your recommendation of our Homewood Suites. We appreciate both more than you know. Best, Rebekah Smith General Manager

2/10 Terrible

Ecaterina, Beverly Hills

Traveled with group, Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
Aside of the smelly hallways from pot smokers and so many other critical things including safety , my door was opened for 3 days and they didn’t fix it. 3rd day I asked to be moved, Rebecca Smith hesitated at first she wouldn’t give a rats ass that just about anyone could walk into my room any given minute . The door wasn’t programmed properly to lock when I leave. They said they miss understood the issue even after they came upstairs to look at it. Than was told each day they’ll fix it the next day? All together the remaining of my experience was super sour. Front desk agent Dawn has zero cust svc skills, well if yelling at you and refusing to help than lying that in fact I was the one doing all the negative things I complained about her doing are required skills than all together this establishment is a dump. Called customer service 800 NR to sorta help sort things out yet they never listen to my concerns they called the front desk and labeled me again being the villain without once letting me state any of my concerns. Yes I recorded the call. Fast forward I’ve asked Dawn a few times to have the MGR give me a call whenever possible I also asked the cust svc rep over the phone to do the same and I was lied to . They all said the MGR doesn’t come it ‘till the next day. Yet at one point when I wakes downstairs to schedule a shuttle bus for the next day the MGR was sitting down at the front desk. I she managed to bash me ,not wanting to hear me out at all. The bus is MIAallday
Stayed 2 nights in Mar 2022
Response from GM on Mar 23, 2022
Dear Ecaterina, I am sorry that you had a poor experience but I assure you that guest safety is our top priority. Thank you for bringing your concerns to our attention. Your feedback assists us in our mission to continuously improve guest satisfaction. We value your business and hope you will return for another visit in the future. Sincerely, Rebekah Smith General Manager

8/10 Good

Patrick

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Good Stay
My room was not that clean. There were chip crumbs left under the table area and old snack packs on the couch. I did enjoy my stay as the people working the front desk were very nice, willing to assist, and always happy. The price of the hotel was nice and location to all the places I needed to get to was nice.
Stayed 2 nights in Mar 2022
Response from GM on Mar 21, 2022
Dear Patrick, We are happy to hear that the hotel's location is ideal for your travel and that our staff exceeded your expectations. I am sorry that other aspects of your stay, mainly the cleanliness of your room, didn't measure up. Thank you for taking the time to share your feedback as it helps us see how we are doing and what we can improve. Please come again soon. Best, Rebekah Smith General Manager

10/10 Excellent

Dorthy

Stayed 1 night in Mar 2022

10/10 Excellent

Patricia, Lanexa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff
Stayed 1 night in Mar 2022
Response from GM on Mar 21, 2022
Dear Patricia, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, Rebekah Smith General Manager

10/10 Excellent

Maritcarmen

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, would stay again
Room exactly as described. Couch was a little dirty but other than that it was great
Stayed 1 night in Mar 2022
Response from GM on Mar 14, 2022
Dear Anonymous,We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Rebekah Smith General Manager

8/10 Good

Danieka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from GM on Mar 21, 2022
Dear Danieka, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Rebekah Smith General Manager

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from GM on Mar 14, 2022
Dear Dawn, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Rebekah Smith General Manager

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from GM on Mar 21, 2022
Dear Mark, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Rebekah Smith General Manager

8/10 Good

Capree

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Mar 2022
Response from GM on Mar 13, 2022
Dear Capree, We appreciate your review. Your valuable feedback is of great importance and allows us to monitor and continually improve our property. Thank you for staying with us and we hope to have an opportunity to serve you again. Best, Rebekah Smith General Manager

8/10 Good

Alicia

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2022