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Reviews of Homewood Suites by Hilton Charlotte

3 out of 5
Homewood Suites by Hilton Charlotte
8340 North Tryon St, Charlotte, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 313 out of 622 reviews" "
Rating 8 - Good. 193 out of 622 reviews" "
Rating 6 - Okay. 67 out of 622 reviews" "
Rating 4 - Poor. 31 out of 622 reviews" "
Rating 2 - Terrible. 18 out of 622 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Outside by the room entry door was very unkept. But the room was VERY clean.... pretty good stay. Too bad they are closing this location down in 2 weeks to turn into Apartments! Would’ve definitely stayed here again!
Stayed 2 nights in Jan 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2021

10/10 Excellent

gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Very clean and quiet
Stayed 12 nights in Dec 2020

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2020
Response from Jane B on Dec 29, 2020
Thank you for your positive feedback!

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2020
Response from Jane B on Dec 8, 2020
We are happy to see you enjoyed your stay with us!

8/10 Good

Tisha, Goldsboro, nc

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the hill that you have to come down as soon as you turned into the hotel. Kind of scary when you are from out of town. Overall I really liked the hotel just wished that the virus didnt shut the breakfast bar down. I will be coming back there whenever I come to visit family.
Stayed 2 nights in Oct 2020
Response from Jane B on Dec 8, 2020
Tisha, Thank you for staying with us, and we are so excited to have you back when you visit family!

4/10 Poor

GloriaThomas, NC

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was not one of my better trips first of all for some reason there was a mistake made with my reservation I did not ask for a handicap room I was simply checking what options were available under the handicap options. On arrival, I should have requested another room. Handicap room I have ever had I might add and requiring a $100 incidental fee was outrageous and I have stayed at hotels in the area comparable to and above your hotel and they did not require anywhere near that amount,as it was, the cost of the room was already non-refundable! The lack a proper draining area in the bathroom makes it dangerous for one who is handicapped to shower in there. And because it was raining, I had the 'pleasure ' of slugs all over the floor! I had to end up asking for a complimentary toothpaste pack in which I was given exactly 1, really. The staff were friendly and helpful, though when I asked why it would take 7 days to have my $100 returned, Staff didn't know the answer. I understand that this is 3rd-party booking which I have done and usually have my account credited in 3-5 business days. I will keep check however as the room was left with no incidentals to charge for. I understand the changes with covid, still the hall we were on could have stood having someone attending vacuuming/disposing of the trash dropped in tge hallway.
Stayed 1 night in Oct 2020
Response from Jane B on Oct 13, 2020
Thank you for your feedback. The incidental deposit does vary by property, and we do release it upon checkout. It can take on average 3-5 business days to release on your bank side, but it can also depend on the bank and take up to 14 days to be released. The hotel releases it upon checkout, but then we have to wait on your bank to release the hold. There is no way for the hotel to determine the length of time the bank will take or release it any faster, our apologies. We will certainly pass on the notes about the hallway, as we strive to have all common areas clean and clear of debris, thank you for letting us know.

10/10 Excellent

KaTrina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Stayed 1 night in Oct 2020
Response from Jane B on Oct 13, 2020
So glad you enjoyed your stay!

10/10 Excellent

Judy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
‘HOME’ away from home.
I could not have been happier. You lived up to the photos posted online and everything was beautiful and clean. I will remember and return in the future when in Charlotte.
Stayed 1 night in Oct 2020
Response from Jane B on Oct 9, 2020
Thank you so much! We are so pleased you had such a great experience with us! Please do come back soon!

8/10 Good

Steven

Liked: Staff & service, room comfort
The outside of the hotel could be cleaner. The room was nice but, could be an upgrade on the bed linens
Stayed 2 nights in Sep 2020
Response from Jane B on Sep 20, 2020
Thank you for your feedback. We will pass on the notes you have provided and use them to improve. We look forward to hosting you during your next trip to Charlotte!

4/10 Poor

wyheema

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Bad stay
I was charged full price for days i didn't stay after hotel attendant said i wouldn't im getting the run around about my refund the front desk lady was older and had a bad attitude i will not stay again nor use this app
Stayed 1 night in Aug 2020
Response from Jane B on Sep 20, 2020
Thank you for your feedback. We have attempted to reach you, but the phone number on file is for a business, though we did leave a voicemail there. We are certainly available to assist. Please call the hotel when you have time and we can take a look at any charges for you.

2/10 Terrible

Heather

Traveled with family
People hanging around in the parking lot right outside the rooms all night long. Very loud, cars in and out of the parking lot all night, people in the parking lot selling god only knows what? I didn't sleep at all because I felt this area was very unsafe.
Stayed 1 night in Aug 2020
Response from Jane B on Aug 17, 2020
We appreciate you taking the time to provide your feedback. We apologize that you felt unsafe in any way. We have staff at the front desk 24-7 to address such issues, and overnight security in the parking lot as well. Please do call the desk and let us know if you ever feel something concerning may be going on.

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Property is tired and beat-up; poorly maintained. The room/suite was okay, but it is also tired and needs refurbishing. There are a lot of hotels in the area, I'd stay somewhere else.
Stayed 1 night in Aug 2020
Response from Jane B on Aug 10, 2020
We appreciate you taking the time to provide your honest feedback. We do apologize that you feel this way about the hotel and did not have as great of an experience as we would have wanted you to.

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay
It was an awesome experience 😊
Stayed 1 night in Aug 2020
Response from Jane B on Aug 9, 2020
We are so glad you had such a great experience! Come back again soon!

10/10 Excellent

May

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. It’s centrally located, and it’s clean. I also left my phone there and the housekeeping turned it in. I appreciated that person for being honest.
Stayed 1 night in Aug 2020
Response from Jane B on Aug 8, 2020
Thank you for your review, and we are so glad you got your phone back. We look forward to hosting you again soon!

10/10 Excellent

Lindsay L.

Liked: Cleanliness
Great stay
We made a special trip Charlotte on our way to the beach to go to some of our favorite spots in town. The location was great, the room was clean, and the staff was very friendly. We will stay here again when we make it back to Charlotte.
Stayed 1 night in Jul 2020

8/10 Good

Erin

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
The room was nice and comfortable and clean. However, there was so much trash in the parking lot and a used needle.
Stayed 1 night in Aug 2020
Response from Jane B on Aug 6, 2020
Thank you for the feedback. That is very concerning about what you saw in the parking lot. Thank you for letting us know about that.

8/10 Good

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a nice stay
Very friendly staff and clean room. Breakfast buffet was closed due to Covid restrictions but we were given breakfast in a bag that had a nice blueberry muffin, a granola bar, banana and a bottle of water. We made coffee in the room.
Stayed 1 night in Jul 2020
Response from Jane B on Aug 2, 2020
Thank you for providing your feedback. We are glad that our breakfast bag was at least yummy for you to have, and we appreciate your understanding about not having the buffet right now.

10/10 Excellent

marquaveon

Stayed 1 night in Jul 2020
Response from Jane B on Aug 8, 2020
Thank you! Come back soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff comfy beds all around a great experience shout out to the entire staff at the front desk they were awesome
Stayed 1 night in Jul 2020
Response from Jane B on Aug 2, 2020
Thank you so much for taking the time to provide your feedback! We hope you come to stay with us again soon.

4/10 Poor

Mrs.McCain, North Carolina

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service
This is not the first time that I have stayed at this facility. Usually my experience is a good one. From time of arrival the receptionist was a little distracted due to flooding in other areas of the lodging. I got checked in and when I got to the room dead Gnats were in the bathroom sink. I called immediately to have my room switched but there was no more rooms available. The receptionist came to the room about 10 minutes later and removed the Gnats from the sink and apologized for the inconvenience. I was not offered a portion of my monies back nor was any other offer put on the table. I was very uncomfortable most of the night.
Stayed 1 night in Jul 2020
Response from Jane B on Aug 2, 2020
Thank you for taking the time to provide your feedback. I do apologize for the issue you suffered with the gnats. Certainly not the arrival experience we want our guests to have. The hotel's refund or satisfaction guarantee is 'if we cannot fix it we will provide compensation' so the staff's immediate effort to come up and clean the sink properly was our way of attempting to make it right. Should you feel that you want to discuss this further, please just give me a call at the hotel.

6/10 Okay

LIZA, New Jersey

Traveled with family and small children, Traveled with family
Liked: Staff & service
The brown bag breakfast was the worse! They only straighten up your room if you stay 5 or more days which means you still have to do house work on your vac. Our one bedroom suite which Fit 4 ppl did not have enough utensils for 4 ppl. The room also only had enough towels for 2 ppl. They should make sure the room has enough towels for the number of guests checking in. I should not have to constantly walk all the way to another building to get extra towels. In fact since they don’t clean your room until after 5 days, extra towels should be left in your room.
Stayed 3 nights in Jul 2020
Response from Jane B on Jul 23, 2020
Thank you for taking the time to provide your feedback. We do our best to provide additional items, and have staff available 24/7 should something be needed by our valued guests. We certainly understand the hotel stay is different these days with the limitations, and appreciate you staying with us as we all navigate this new and ever-changing situation.

10/10 Excellent

Chasity S.

Liked: Cleanliness
Beautiful and clean
Loved it

4/10 Poor

Dawn

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2020
Response from Jane B on Jul 17, 2020
Thank you for your feedback

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was a great room for the rate. I noticed alot of locals stayed there but they were fine.
Stayed 2 nights in Jul 2020
Response from Jane B on Jul 17, 2020
Thank you for your feedback! We look forward to having you back soon!

10/10 Excellent

Antwan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2020
Response from Jane B on Jul 19, 2020
Thank you for your feedback! Come back again soon!

10/10 Excellent

Antwan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Jane B on Jul 6, 2020
Thank you so much. We are glad you enjoyed your stay. We look forward to hosting you again in the future.

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020
Response from Jane B on Jul 6, 2020
Thank you so much. We are glad you enjoyed your stay. We look forward to hosting you again in the future.

8/10 Good

Jay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice desk attendants. Clean room. Quiet place. Will stay again.
Stayed 2 nights in Jun 2020
Response from Jane B on Jul 6, 2020
Thank you so much. We are glad you enjoyed your stay. We look forward to hosting you again in the future.

6/10 Okay

Margarita

Business traveler
Stayed 1 night in Jun 2020
Response from Jane B on Jul 6, 2020
We look forward to hosting you again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
good
Other than the front desk staff being rude, the stay was pleasant. Hotel has an apartment vibe and comforts of being home. Location is good too. Close to everything but far enough away you don’t have the traffic and noise.
Stayed 3 nights in Jun 2020
Response from Jane B on Jul 6, 2020
Apologies for the staff member you felt was rude. We look forward to hosting you again in the future.

8/10 Good

Tara, Dillon S.C.

Liked: Staff & service, amenities
Disliked: Cleanliness
The location was nice. The staff member was extremely friendly.
Stayed 1 night in Jun 2020
Response from Jane B on Jul 6, 2020
Thank you so much. We are glad you enjoyed your stay and that our staff was so friendly! We look forward to hosting you again in the future.

8/10 Good

Quinisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Jane B on Jul 6, 2020
Thank you so much. We are glad you enjoyed your stay. We look forward to hosting you again in the future.

10/10 Excellent

Emiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Jane B on Jul 6, 2020
We are glad you enjoyed your stay. We look forward to hosting you again in the future.

8/10 Good

Edreeysa

Liked: Room comfort
Stayed 2 nights in Jun 2020
Response from Jane B on Jul 6, 2020
We are glad you enjoyed your stay. We look forward to hosting you again in the future.

10/10 Excellent

Wanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Jane B on Jul 6, 2020
We are glad you enjoyed your stay. We look forward to hosting you again in the future.

8/10 Good

Lawrence

Liked: Staff & service, room comfort
Disliked: Cleanliness
Outside needs cleaning
Outside and stairwells had trash and cigarette buts everywhere. It took away the beauty of the hotel. It looked as if the outside hadn’t been cleaned in weeks. The hallways, lobby, and rooms were very clean.
Stayed 2 nights in Jun 2020
Response from Jane B on Jul 6, 2020
We are glad you enjoyed your stay. We will also be sure to do some cleaning outside. We look forward to hosting you again in the future.

10/10 Excellent

Verified traveler

Stayed 1 night in May 2020
Response from Jane B on Jul 6, 2020
We are glad you enjoyed your stay. We look forward to hosting you again in the future.

10/10 Excellent

Verified traveler

Stayed 1 night in May 2020
Response from Jane B on Jul 6, 2020
We are glad you enjoyed your stay. We look forward to hosting you again in the future.

10/10 Excellent

Francisco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020
Response from Jane B on Mar 24, 2020
Thank you for taking the time to provide your feedback! We appreciate you being our guest!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Location - close to the airport- easy access to the airport
Stayed 1 night in Mar 2020
Response from Jane B on Mar 24, 2020
Thank you for taking the time to provide your feedback! We appreciate you being our guest!

10/10 Excellent

shelli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Jane B on Mar 24, 2020
Thank you for taking the time to provide your feedback! We appreciate you being our guest!

6/10 Okay

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room on bottom floor could hear every step from the people upstairs,would not recommend staying there ,unless your on the top floor
Stayed 1 night in Mar 2020
Response from Jane B on Mar 16, 2020
Kenneth, Thank you for providing us some feedback about your stay. We offer our apologies for the noise you suffered. Please do request a higher floor the next time you visit. We look forward to having you back.

10/10 Excellent

Nancy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Jane B on Mar 16, 2020
Thank you for being our guest! Glad you had a 10/10 stay!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I had a few issues with extra money being taking from my account but they reversed the money so I’m happy, and it’s comfortable, great place to stay with family and it’s near a lot of stores, malls, and restaurants
Stayed 4 nights in Mar 2020
Response from Jane B on Mar 16, 2020
Thank you for staying with us, and glad you liked the area!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms. Quiet lot. Nearby major highways, restaurants and University.
Stayed 1 night in Feb 2020
Response from Jane B on Mar 16, 2020
Thank you for being our guest! Come back soon.

8/10 Good

Verified traveler

Liked: Room comfort
Maid did not come until about 5:00pm to clean room. Didn’t change bed sheets . All she did was make up bed and take garbage out.
Stayed 2 nights in Feb 2020
Response from Jane B, Manager on Feb 24, 2020
Thank you for taking the time to provide some feedback. I do apologize for the lateness of housekeeping coming to your room. We certainly work to honor a request from guests if they prefer service early in the day. We typically would not be that late coming to clean, we do apologize. With us being an extended stay property, we only change bed linens every 5th day unless otherwise requested. Next time, just let us know you want some fresh sheets and we will take care of it.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great we enjoyed our time and may be returning in the future.
Stayed 1 night in Feb 2020
Response from Jane B, Manager on Feb 19, 2020
Thank you so much for your feedback, and we look forward to hosting you again during your next trip to Charlotte!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s next to the train which you hear even at night. The hotel is nice, but you hear people walking above you. Thump Thump Thump.
Stayed 3 nights in Jan 2020
Response from Manager on Feb 19, 2020
Thanks for stopping by to give us your feedback! I do apologize for the noise you suffered. Please do request a higher floor if you come back to avoid the above noise. We are always available at the desk 24/7 should you need us too.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Manager on Feb 19, 2020
Thanks for staying with us!