Ratings based on 1,068 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Olmsted Falls, OH

Great comfortable and spacious room!

Posted Jul 10, 2017
Loved the space in the rooms. Very comfortable beds and pillows and loved the extra blanket for the bed. Hyatt Place locations are becoming my favorites!
3 out of 5
by A verified traveler

Posted Jul 7, 2017
Staff is nice, the room could be cleaner and the furniture not so old.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from UK

Good hotel, convenient for the airport

Posted May 26, 2017
Pros: Convenience to the airport.
Location: Only stayed one night (less than twelve hours.
Collection by hotel shuttle went very smoothly as did check-in. The rooms were adequate (nothing special). Staff were friendly and welcoming.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but not as airport convenient as portrayed

Posted May 22, 2017
Last minute booking as I got caught in Charlotte after flight cancellations. I got to the hotel shuttle and called the hotel at 12:40 am. (I booked this because it was close to the airport and had a shuttle and I had an early flight the next morning). Was told the shuttle only runs until 12:30 am. This should be put clearly on the website. It's also 5-6 miles from the airport, so it's not that close. A $15 cab ride before tip. But it was clean, and my room was quiet, and the people working there were all friendly, so I am thankful for that. And I took the shuttle in the next morning and everyone was pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, KY

Very peaceful, nice, and cozy hotel.

Posted May 16, 2017
I stayed at this hotel for 2 nights and it was wonderful. The bed was comfy, the TV was big, the bathroom was clean, and the location was great. It was near a grocery store, movie theater, shopping mall, and lots of restaurants. I just wish there was a microwave in the room. There was fridge to store my food but I couldn't warm anything up. Easy check in and check out. I would definitely stay at this hotel again and recommend it to others.
Comment from Hotel Management
May 23, 2017 by AGM, Hotel Management
Thank you for completing a Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.
3 out of 5
by A verified traveler

Posted May 15, 2017
Drain cover on the shower was broken and the tub would not drain. The hotel room smelled like smoke. Just not up to par with other Hyatt places that I have stayed at.
Comment from Hotel Management
May 21, 2017 by AGM, Hotel Management
Thank you for completing a Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.
4 out of 5
Recommended
for Everyone
by A verified traveler from santa rosa. ca

Great spot when coming in from a late flight.

Posted May 8, 2017
Very comfortable bed, good breakfast buffet & warm & competent staff! "jock & Jill bar & grill" next door has excellent food- a pleasant surprise.
Comment from Hotel Management
May 24, 2017 by AGM, Hotel Management
Thank you for completing a Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kernersville NC

Friendly knowledgeable staff

Posted May 7, 2017
We love this hotel. Comfortable beds, big rooms and awesome breakfast with many items to choose from.Menu changes daily so its not the same thing every day. Would definitely stay here again.
Comment from Hotel Management
May 23, 2017 by AGM, Hotel Management
Thank you for completing a Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Really Nice and Spacious Rooms

Posted Apr 30, 2017
Check in was a breeze, Rooms were updated and very spacious and clean. Excellent stay.
4 out of 5
by Frederick

Wonderful

Posted Apr 16, 2017 on Hotels
It was comfortable n relaxation
Comment from Hotel Management
Apr 23, 2017
Thank you for completing a Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.