Standard Room, 2 Queen Beds | Desk, laptop workspace, blackout drapes, iron/ironing board
Check availability

Reviews of Microtel Inn by Wyndham Matthews/Charlotte

2 out of 5
Microtel Inn by Wyndham Matthews/Charlotte
1603 Matthews Mint Hill Rd, Matthews, NC

Reviews

5.6
Rating 10 - Excellent. 168 out of 1002 reviews" "
Rating 8 - Good. 188 out of 1002 reviews" "
Rating 6 - Okay. 173 out of 1002 reviews" "
Rating 4 - Poor. 178 out of 1002 reviews" "
Rating 2 - Terrible. 295 out of 1002 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

5.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hasonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great will definitely make this my go to stay place.
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 2 nights in Apr 2024

10/10 Excellent

Mingma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice that the price is so resonable, rooms are huge, even they have extra single mat instead of couch by the window if there is extra person.
Stayed 1 night in Apr 2024

4/10 Poor

Francisco J

Stayed 1 night in Mar 2024

8/10 Good

Ernad

Liked: Property conditions & facilities
It’s pretty affordable price.
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thank you for your feedback, we appreciate your business!!!

8/10 Good

Isabel, Matthews

Stayed 7 nights in Mar 2024
Response from GM on Apr 2, 2024
Thank you for your feedback, we appreciate your business!!!

10/10 Excellent

Hamed, Oak Lawn

Stayed 3 nights in Feb 2024
Response from GM on Mar 5, 2024
Thank you for your feedback, we appreciate your business!!

4/10 Poor

Sierra

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from GM on Mar 5, 2024
Thank you for your feedback. We appreciate your business and sincerely apologize if you were not completely satisfied with your stay.

6/10 Okay

Sergio

Muy pobre mobiliario y de muy mal gusto
Stayed 1 night in Feb 2024
Response from GM on Mar 5, 2024
Thank you for your feedback. We appreciate your business and sincerely apologize if you were not completely satisfied with your stay.

4/10 Poor

Venkatesh

Liked: Cleanliness
Not good, not bad , just its ok
Stayed 1 night in Feb 2024
Response from GM on Mar 5, 2024
Thank you for your feedback. We appreciate your business and sincerely apologize if you were not completely satisfied with your stay.

2/10 Terrible

Jasmine

Stayed 3 nights in Feb 2024
Response from GM on Mar 5, 2024
Thank you for your feedback. We appreciate your business and sincerely apologize if you were not completely satisfied with your stay.

4/10 Poor

James

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Lobby didn’t smell good neither did the elevator rooms are really close thin walls the room to the left of me had guest knocking on the door which wasn’t a issue but when they knocked it sounded as if it was my door also you heard every door slam the room wasn’t as advertised and the room light had no cover fixed to it.
Stayed 3 nights in Jan 2024
Response from GM on Feb 1, 2024
Thank you for your feedback. We appreciate your business and sincerely apologize if you were not satisfied with your stay.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for your feedback.

10/10 Excellent

Gemela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a rental car on this one!
Stayed 2 nights in Dec 2023
Response from GM on Feb 1, 2024
Thank you for your feedback.

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good deal for a reasonable price.
Stayed 2 nights in Nov 2023
Response from GM on Dec 3, 2023
Thank you for your feedback, we appreciate your business!!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service
The property is old and needs some renovations but the staff was great, beds very comfortable and quiet area.
Stayed 1 night in Nov 2023
Response from GM on Dec 3, 2023
Thank you for your feedback, we appreciate your business!!

2/10 Terrible

Sarah

Stayed 1 night in Nov 2023
Response from GM on Feb 1, 2024
Thank you for your feedback. We appreciate your business and sincerely apologize if you were not satisfied with your stay.

6/10 Okay

Shakelia, Stallings

Stayed 2 nights in Nov 2023
Response from GM on Feb 1, 2024
Thank you for your feedback.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Dec 3, 2023
Thank you for your feedback, we appreciate your business!!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in Oct 2023
Response from GM on Dec 3, 2023
Thank you for your feedback, we appreciate your business!!

6/10 Okay

Donna

Liked: Staff & service, room comfort
Disliked: Cleanliness
Simple but accommodating
The hotel rooms and amenities are simple but suited my needs. The staff was friendly and accommodating. The air-conditioner was noisy. There was shampoo but no conditioner. There is build-up around the crevasses of the light sockets that really needed attention as well as the bathroom corners. I feel there is a design error in having a desk but no electrical outlet near the desk. I did not like that when you check out, a staff member has to check your room before received the REQUIRED $100.00 deposit back. The printed sign at the front desk request the deposit in cash as a preference ( Which eludes to the benefit of the owner rather than the convenience of the guest). It certainly downgrades the experience and makes you wonder what the clientele must be to make such a requirement that other brands do not.
Stayed 1 night in Oct 2023
Response from GM on Dec 3, 2023
Thank you for your feedback. We appreciate your business and sincerely apologize if you were not completely satisfied with your stay.

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Dec 3, 2023
Thank you for your feedback, we appreciate your business!!

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Stayed 1 night in Oct 2023
Response from GM on Dec 3, 2023
Thank you for your feedback, we appreciate your business!!

10/10 Excellent

Willard L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Dec 3, 2023
Thank you for your feedback, we appreciate your business!!

10/10 Excellent

mechell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
Stayed 1 night in Sep 2023
Response from GM on Oct 4, 2023
Thank you for your positive feedback, we appreciate your business!!

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from GM on Sep 3, 2023
Thank you for your feedback. We appreciate your business and sincerely apologize if you were not satisfied with your stay.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Not great, but not terrible.
My stay was okay. The staff were friendly and helpful. I struggled to open the door to my room (had to swipe three times and really jam the handle). The room itself was not as clean as I would have liked (i.e. some hair in shower, dirty carpets, smelled strongly of men’s AXE spray, crumbs on the desk, etc.). Bed was clean though with no stains or bugs. My fire alarm chirped throughout the night which was not amazing (I informed staff at departure). But overall I felt safe and it was okay to sleep in for one night. The hotel itself really needs some updates (I.e new carpet, coat of paint, decor, etc). Bonus points for a waffle bar with the complimentary breakfast!
Stayed 1 night in Aug 2023
Response from GM on Sep 3, 2023
Thank you for your feedback. We appreciate your business and sincerely apologize if you were not satisfied with your stay.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on Sep 3, 2023
Thank you for your feedback, we appreciate your business!!

6/10 Okay

Liliya

Disliked: Amenities
Free breakfast is nice, clean, descent room. At night is little scary outside
Stayed 7 nights in Aug 2023
Response from GM on Sep 3, 2023
Thank you for your feedback, we appreciate your business!!

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
A bit worn out
You get what you pay for. Its a motel. Adequate..just about..a bit worn out.
Stayed 3 nights in Aug 2023
Response from GM on Sep 3, 2023
Thank you for your feedback. We appreciate your business and sincerely apologize if you were not satisfied with your stay.

10/10 Excellent

trevor

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I like that it had a outside pool
Stayed 3 nights in Aug 2023
Response from GM on Sep 3, 2023
Thank you for your feedback, we appreciate your business!! However, this property does not have a pool.

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay
Stayed 2 nights in Jul 2023
Response from GM on Aug 2, 2023
Thank you for your feedback, we appreciate your business!!

2/10 Terrible

Dhan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on Aug 2, 2023
Thank you for your feedback. We appreciate your business and sincerely apologize if your were not satisfied with your stay.

2/10 Terrible

D

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service at the desk is rude . No management around seem like employees run hotel
Stayed 1 night in Jul 2023
Response from GM on Aug 2, 2023
Thank you for your feedback. We appreciate your business and sincerely apologize if your were not satisfied with your stay.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very friendly and extremely helpful. The housekeepers are nice and always have a smile
Stayed 1 night in Jul 2023
Response from GM on Aug 2, 2023
Thank you for your feedback, we appreciate your business!!

8/10 Good

Muneeb

Stayed 1 night in Jun 2023
Response from GM on Aug 2, 2023
Thank you for your feedback, we appreciate your business!!

10/10 Excellent

Javid

Stayed 1 night in Jun 2023
Response from GM on Aug 2, 2023
Thank you for your feedback, we appreciate your business!!

2/10 Terrible

Greg

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
In making my reservation there was nothing evident that said that I had to be the one to check in. Not only would the clerk not allow my wife to check in, he was a jerk to her about it. Then, the next morning while I was in the lobby eating, I heard him be a jerk to two different customers. I'll never use this chain again.
Stayed 1 night in Jun 2023
Response from GM on Jul 4, 2023
Thank you for your feedback. We appreciate your business and sincerely apologize if you were not satisfied with your experience.

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Even though it was just a few days, the staff was awesome and made sure everything was up to par. I would recommend this Inn.
Stayed 5 nights in Jun 2023
Response from GM on Jul 4, 2023
Thank you for your feedback, we appreciate your business!

2/10 Terrible

LOUIS

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty!!!
Stayed 2 nights in Jun 2023
Response from GM on Jul 4, 2023
Thank you for your feedback. We appreciate your business and sincerely apologize if you were not satisfied with your stay.

2/10 Terrible

Ernestine

Stayed 1 night in Jun 2023
Response from GM on Jul 4, 2023
Thank you for your feedback. We appreciate your business and sincerely apologize if you were not satisfied with your stay.

8/10 Good

Bart

Traveled with partner
Liked: Cleanliness, staff & service
The staff was extremely pleasant and helpful. My only suggestion is our bathroom, while clean, needed to be repainted/redone, etc. The room and beds were very clean and comfortable.
Stayed 3 nights in May 2023
Response from GM on Jun 3, 2023
Thank you for your feedback, we appreciate your business!!

10/10 Excellent

Jonathan

Stayed 2 nights in May 2023
Response from GM on Jul 4, 2023
Thank you for your feedback, we appreciate your business!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and comfortable
Stayed 1 night in May 2023
Response from GM on Jun 3, 2023
Thank you for your feedback, we appreciate your business!!

2/10 Terrible

Kristopher

Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in and went to sleep. Received a call in my room from front desk 10 mins later that I was in the wrong room and needed to come switch because they had that room for someone else. Asked why they couldn’t just give them the other room next door they wanted me to move into. They acted like it was a pain and put me on hold. After 10 mins I hung up. Then they called back again 5 mins later and said I had to come sign a new registration form. 10 minutes after that they called my cell phone asking for a different person and seemed confused. I checked out less than an hour after arriving and asked for a refund. Still haven’t gotten it yet.
Stayed 1 night in May 2023
Response from GM on Jun 3, 2023
Thank you for your feedback. We appreciate your business, and sincerely apologize that you were not satisfied with your stay.

4/10 Poor

Taquilla

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023
Response from GM on Jun 3, 2023
Thank you for your feedback. We appreciate your business and sincerely apologize if you were not completely satisfied with your stay.

10/10 Excellent

Anna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2023
Response from GM on May 2, 2023
Thank you for your feedback, we appreciate your business!!

6/10 Okay

Monique

Stayed 3 nights in Apr 2023
Response from GM on Jun 3, 2023
Thank you for your feedback. We appreciate your business and sincerely apologize if you were not completely satisfied with your stay.

6/10 Okay

Kisha

It’s a cool lil dip off spot
Stayed 1 night in Apr 2023
Response from GM on May 2, 2023
Thank you for your feedback, we appreciate your business!!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Good price, smell like smoke and urine
Nice people, inns needs alot of renovations and the smell of smoke is everywhere
Stayed 1 night in Mar 2023
Response from GM on Apr 2, 2023
Thank you for your feedback. We appreciate your business and sincerely apologize if you were not completely satisfied with your stay.