Ratings based on 1,391 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Suffolk, VA

Nice Hotel close to the stadium

Posted Sep 19, 2016
Easy walk to the stadium for games. Lots to do Uptown. Plenty of very good places to eat. Lots of Night Life.
3 out of 5
by A verified traveler

Decent hotel in uptown Charlotte

Posted Sep 13, 2016
This was my second time staying this hotel and thought it would be just as great as the first time. The check in process was okay. I immediately noticed a bug crawl across my bed so I called the front desk to inform them. They told me they would send the housekeeping manager, but sent a non speaking English male holding a spray bottle to my door. He couldn't understand a single word we said and we couldn't understand him either. He eventually left and I call the front desk back. They promised to send the right person up and Steven came to our rooms and was very apologetic and was willing to fix the issue. They moved us to another room and offered the both of us a $25 voucher to use within the hotel. I attempted to use at the bar for one drink and the bartender was very rude. It was my understanding that the voucher could be used until all funds were used, but the bartender was insistent that I was wrong so he got the manager who then corrected him and reissued another voucher for the misunderstanding. The one drink I had equaled $17, which was definitely not worth it. After coming back from hanging out in town, I showered and noticed the bath tub didn't drain. It filled it up as if I were running water to take a bath. There were a few other minor things that happened during our stay and overall I would recommend not staying there. It was not worth the price, I expect quality at the Omni which is suppose to be 4.5 to 5 star hotel. I reccommend staying at the westin in uptown.
5 out of 5
by A verified traveler from pa

Gorgeous hotel with a beautiful view! Super clean!

Posted Sep 13, 2016
Pros: the view! the cleanliness! the awesome multiple pools!
Cons: the food
Location: literally so happy we stayed - local to the beach, and all the good restaurants, right across street was shopping and whole foods
Loved the view, loved the drinks, loved the walk to the beach! The rooms were super clean and the maid service was amazing!
5 out of 5
by A verified traveler

Posted Sep 3, 2016
Good overnight.Nice Service. Dinner was also good .
5 out of 5
by A verified traveler

Excellent Location

Posted Aug 29, 2016
Pros: Everything
Cons: Nothaing
Location: Excellent location
Close to everything downtown Charlotte, hotel staff was excellent!
4 out of 5
by A verified traveler

Pay for wifi?

Posted Aug 28, 2016
Pros: Location, quality
Cons: Free - good wifi
First of all, we liked this hotel. General standards were very high and the location is perfect. But I have a real issue in 2016 when hotels think it's ok to charge for basic WIFI. I'm sure at some time in the past it was considered reasonable to charge for hot water, but times change. Wifi is a basic amenity that even the most basic motel manages to include without chargin $10 a day!! Otherwise the room was very clean and comfortable - although the AC did make a little more noise than I would prefer.
5 out of 5
by A verified traveler from New York

Beautiful hotel. Close to everything.

Posted Aug 26, 2016
Staff was super helpful and so pleasant. Hotel was close to many restaurants and activities. The gym was fabulous!!!
5 out of 5
by A verified traveler from Columbia SC

Great hotel

Posted Aug 22, 2016
Great hotel connected to the epicenter, staff was nice room was comfortable and very clean.
5 out of 5
by A verified traveler

Posted Aug 22, 2016
Great time!!! Right across street from all the action from epicenter!!! The only thing that I didn't like was there was no free wifi but it wasn't a huge deal but great experience overall!!!
3 out of 5
by A verified traveler

Posted Aug 15, 2016
Paid $157, no internet, no parking, no breakfast... They want to charge you for everything. The only good thing the location of the hotel . Don't recommend