Forced use of incompetent valet..
Posted Dec 20, 2016
Omni maybe isn't the best place to stay around Christmas, it was plush with Christmas party drunks. But that isn't even the problem I had.
Our room was on top of a party, so all we could hear all night was loud base which flickered our lights every time there was a big base song.
The worst thing is the valet experience.
They force you to use the valet at $25 per night. The valet broke our brand new car key off in the ignition. They left the windows down and non-valet staff was walking by looking into the car. It was a nightmare. I was told they would send us a new key and not charge me for the valet. I was charged for the valet for 2 nights, even though I only stayed for one. I called the front desk to get them to fix it and was told it isn't their problem that the valet is a 3rd party. They had no problem forcing me to use it or pay for it even though I was told I would not be, but they can't take the complaint? Also, apparently the valet manager is younger than me... which is troublesome. I'm 25. Either that or they didn't want to direct me to the real manager. AWFUL EXPERIENCE.