Ratings based on 82 Verified Reviews

They paid and stayed. We double-checked.
2.7 out of 5
39% of guests recommend
2.7 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Richmond

Never more

Posted Jul 22, 2016
Poorly maintained in general. Halls and outside extremely dirty. Outdated covers, broken blackout and water piping exposed. Location is horrible
Comment from Hotel Management
Aug 2, 2016 by Christopher Broadbent, Hotel Management
Dear Marc, Thank you for taking the time to review you recent visit at our Quality Inn & Suites Rock Hill property. Your feedback helps us to improve on a daily basis by identifying our strengths and weaknesses. I am sorry to hear we did not live up to your expectations. . I hope that you will give us another chance to exceed your expectations in the near future. Warm regards, Christopher Broadbent General Manager Quality Inn & Suites, Rock Hill christopher.qualityinnsc@gmail.com
3 out of 5
by Robert

This traveler left a rating score only Posted May 20, 2016 on Hotels
5 out of 5
by Jamie

Posted Apr 13, 2016 on Hotels
Comment from Hotel Management
Jul 6, 2016 by General Manager, Hotel Management
Dear Guest, First of all, we want to thank you for taking the time to share your honest feedback regarding your recent stay at our Quality Inn & Suites Rock Hill property. We are glad to know there you enjoyed your stay at the property. We would like to inform you that hotel public areas and guest rooms were recently renovated and currently under a new management. Your opinion is really important to us as we strive for excellence in all that we do. Your feedback helps us to improve on a daily basis by identifying our strengths and weaknesses. I will be sure to pass on your kind words to our hardworking staff for a job well done. Thank you for choosing Quality Inn & Suites, Rock Hill. Warm regards, Christopher Broadbent General Manager Quality Inn & Suites, Rock Hill christopher.qualityinnsc@gmail.com
2 out of 5
by A verified traveler

Don't stay here!

Posted Apr 8, 2016
Pros: Nothing
Cons: Tear it down, and rebuild it.
Location: Directly off the freeway. Very noisy and light out at night.
As soon as I pulled in the hotel, I got on my phone and started looking for another one close by. The place is a dive! Everything in the room felt dirty. There was "stuff" on the curtains (maybe mud, maybe food?) The lock on the sliding glass door (the only thing between you and the outside area) did not engage....probably because it was bent so much. You could easily see where a screw driver or something had been pry'd into the lock bending it badly. Instead of a latching lock, there was a "bent" aluminum pole you placed behind the sliding glass door to keep it from opening. I did not feel safe all night. There were a lot of construction workers who are evidently staying at the hotel for an extended period as their rooms had "live in" type things outside (chairs, coolers, plants). They liked to sit outside their rooms bs'ing and drinking beer after work. Great. I did an extensive check of the bed for bed-bugs and am happy to report that there were none......however......there was what looked like tobacco in the nooks and cranny's of the mattress. And the pillows must have been filled with what reminded me of a torn up foam mattress. All in all, the worst hotel I have stayed in over the past 5 years (and that is saying something).
Comment from Hotel Management
Apr 13, 2016 by Umesh Patel, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Property CHI General Manager Quality Inn and Suites 803-329-3121
3 out of 5
by Jennitha from Columbia, SC

Nightlife stay

Posted Mar 1, 2016 on Hotels
Overall the stay went well, however when turning on the shower the water appeared dirty at 1st as if there is rust in the faucet also there were people outside or with room balconies open at late hours of the night. I was not in my room much to complain
Comment from Hotel Management
Jul 6, 2016 by General Manager, Hotel Management
Dear Guest, First of all, we want to thank you for taking the time to share your honest feedback regarding your recent stay at our Quality Inn & Suites Rock Hill property. Your opinion is really important to us as we strive for excellence in all that we do. We truly regret that you left with a poor impression from the hotel and services and are really concerned to learn about your disappointments. We would like to inform you that hotel public areas and guest rooms were recently renovated and currently under a new management. We will be sure to pass on your comments to the appropriate hotel team members to ensure that we are providing the best service/environment possible. We would like to thank you for your feedback and do hope to have the opportunity of welcoming you back so you can see for yourself our dedication to you as our guest. Until then, take care. Thank you for choosing Quality Inn & Suites, Rock Hill. Warm regards, Christopher Broadbent General Manager Quality Inn & Suites, Rock Hill christopher.qualityinnsc@gmail.com
4 out of 5
by Pamela from WV

We were here.

Posted Feb 8, 2016 on Hotels
It was more than adequate. We were traveling and just did a quick overnight. It was just what we needed. Breakfast available the next morning to get us refueled before hitting the road.
Comment from Hotel Management
Jul 7, 2016 by General Manager, Hotel Management
Dear Guest, First of all, we want to thank you for taking the time to share your honest feedback regarding your recent stay at our Quality Inn & Suites Rock Hill property. We are glad to know there you enjoyed your stay at the property. We would like to inform you that hotel public areas and guest rooms were recently renovated and currently under a new management. Your opinion is really important to us as we strive for excellence in all that we do. Your feedback helps us to improve on a daily basis by identifying our strengths and weaknesses. I will be sure to pass on your kind words to our hardworking staff for a job well done. Thank you for choosing Quality Inn & Suites, Rock Hill. Warm regards, Christopher Broadbent General Manager Quality Inn & Suites, Rock Hill christopher.qualityinnsc@gmail.com
1 out of 5
by A verified traveler

Posted Jan 25, 2016 on Hotels
the room was dirty, pet hair all over the bed, hairs all over the bathroom floor
Comment from Hotel Management
Jul 1, 2016
Dear Guest, First of all, we want to thank you for taking the time to share your honest feedback regarding your recent stay at our Quality Inn & Suites Rock Hill property. Your opinion is really important to us as we strive for excellence in all that we do. We truly regret that you left with a poor impression from the hotel and services and are really concerned to learn about your disappointments. We will be sure to pass on your comments to the appropriate hotel team members to ensure that we are providing the best service/environment possible. We would like to thank you for your feedback and do hope to have the opportunity of welcoming you back so you can see for yourself our dedication to you as our guest. Until then, take care. Thank you for choosing Quality Inn & Suites, Rock Hill. Warm regards, Christopher Broadbent General Manager Quality Inn & Suites, Rock Hill christopher.qualityinnsc@gmail.com
3 out of 5
by Megan

This traveler left a rating score only Posted Jan 10, 2016 on Hotels
5 out of 5
by James from Ridgeland

A+++++

Posted Oct 28, 2015 on Hotels
Great stay for a reasonable rate. Staff was friendly and rooms were clean. Also a great breakfast that would accommodate anyone's eating preference. I will definitely stay again, just a few miles from Carowinds and easy access on and off the interstate.
Comment from Hotel Management
Jul 1, 2016
Dear Guest, First of all, we want to thank you for taking the time to share your honest feedback regarding your recent stay at our Quality Inn & Suites Rock Hill property. We are glad to know there you enjoyed your stay at the property. Your opinion is really important to us as we strive for excellence in all that we do. Your feedback helps us to improve on a daily basis by identifying our strengths and weaknesses. I will be sure to pass on your kind words to our hardworking staff for a job well done. Thank you for choosing Quality Inn & Suites, Rock Hill. Warm regards, Christopher Broadbent General Manager Quality Inn & Suites, Rock Hill christopher.qualityinnsc@gmail.com
4 out of 5
by A verified traveler from Tampa, Fl

nicely renovated hotel - large rooms

Posted Oct 26, 2015
Pros: Good value for the price!
Location: Charlotte, NC Panther games and various art and entertainment venues
Hot Breakfast was good with many choices. Hotel room and breakfast was more like a more expensive hotel.
Comment from Hotel Management
Jun 30, 2016 by GM, Hotel Management
Dear Guest, First of all, we want to thank you for taking the time to share your honest feedback regarding your recent stay at our Quality Inn & Suites Rock Hill property. We are glad to know there you enjoyed your stay at the property. Your opinion is really important to us as we strive for excellence in all that we do. Your feedback helps us to improve on a daily basis by identifying our strengths and weaknesses. I will be sure to pass on your kind words to our hardworking staff for a job well done. Thank you for choosing Quality Inn & Suites, Rock Hill. Warm regards, Christopher Broadbent General Manager Quality Inn & Suites, Rock Hill christopher.qualityinnsc@gmail.com