Ratings based on 577 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2015
Pros: Everything. The stay was wonderful.
Cons: Nope.
Location: Located across the street from my meetings with Carroll Financial. Excellent location.
The Hotel and staff were hospitable, courteous and professional.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2015
Overall, I enjoyed the hotel. There were used wash cloths in the shower, but they were quickly removed once I let the front desk know. There are lots of lounge areas and places to just sit and enjoy some privacy. I would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

A very nice hotel close to downtown amenities

Posted Aug 10, 2015
This hotel was very relaxing and offered upscale service to all your needs. I would recommend this hotel to anyone seeking to have a relaxing experience away from home both on business and pleasure!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Option for Charlotte Stay

Posted Aug 10, 2015
Pros: The decor was very pleasing. The staff was extremely helpful. The food was good.
Cons: Rooms need some updating and repairs.
Location: Can walk to a upscale mall.
There are many hotels to stay at around this area. The ammenties, the cost, and the location makes this hotel a reasonable option.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Posted Aug 5, 2015
Location: Shopping at Phillips Place and South Park Mall, and the extended area.
We enjoyed our stay -- great location in the heart of South Park. It's a little far from the city center, but it was easy to get to and easy to access I-77 for the airport and other places. Price for the hotel was good. We would gladly stay there again on a future trip to Charlotte.
5 out of 5
by A verified traveler from Charlotte

Great if you don't want to sleep in

Posted Jul 26, 2015
Beautiful facility. Checked in for our anniversary. Looked forward to a quiet romantic evening followed by sleeping in and a noon checkout. At 9:30am, housekeeping banged on our door demanding I answer. I had the Do Not Disturb sign on the door! She stuck her smartphone in my face and said "I see you're checking out today right?" "Um...yeah...but checkout is at noon and we were trying to sleep." "I'm just trying to do my job. So you'll be out by noon. Okay." Walked away. Called to complain. Just got apologies.
5 out of 5
Recommended
for Everyone
by A verified traveler from indianapolis, in

Unexpected stay

Posted Jul 22, 2015
We stayed at this hotel last weekend after missing out connecting flight home from our wedding in Costa Rica. We arrived around midnight, and everyone from the front desk to the bar staff were amazingly helpful! The bar had already closed their kitchen, but got me fruit loops and milk for my 6 year old stepson while we waited for a pizza to be delivered! Somehow, we'd accidentally booked a king bed room online at the airport in a hurry, but they quickly moved us to a room with two double beds. The beds were amazingly comfortable, and we crashed after a long, stressful week. Thanks so much to your staff for going above and beyond for us! If we ever come back to Charlotte, we'll be staying with you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Weekend getaway

Posted Jul 20, 2015
This was our second time staying at this hotel and we came back because of how beautiful the interior was. The first time was during Christmas and it felt so inviting. This weekend was my birthday so we decided to stay again. The room, the comfort, the fragrance. .. all wonderful. .. The Bad- the pool.. way too small, once 1 family got in it, there's no room for anyone else. I tried to swim 3 times..3 different days...So that is my determining factor of not returning again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, SC

Beautiful hotel in Southpark.

Posted Jul 19, 2015
Highly recommend this hotel. Beautiful hotel, friendly and accommodating staff. Beds are very comfortable. A great bargain if you want to stay in Southpark.
5 out of 5
Recommended
for Everyone
by A verified traveler

awesome shopping spree

Posted Jul 9, 2015
stay was excellent very close to shopping mall and boutiques.