Ratings based on 747 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2017
Thanks. Confortable stay.Close to Airport and drop of service by shuttle was a bonus
Comment from Hotel Management
Jan 10, 2017 by Jennifer J, Hotel Management
Thank you for providing us with feedback of your stay with us. I am delighted to hear that you enjoyed the quality and comfort of your room. We are located only about 2 miles away from the airport and our 24 hour shuttle makes traveling much easier for our guest. We appreciate your time and hope to connect with you at the Sheraton Charlotte Airport hotel in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

What a pleasure to find a dog friendly hotel

Posted Dec 31, 2016
Hotels typically overcharge to allow a dog in the room. What a wonderful surprise to find the opposite. Dogs welcome. Beds available. Dog dishes etc. this wonderful surprise should be marketed.
Comment from Hotel Management
Jan 5, 2017 by Jennifer J, Hotel Management
Lynn, thank you for choosing the Sheraton Charlotte Airport Hotel. We are delighted that you enjoyed your time with us. We like to think that your pets are apart of the family so we try to make travel with them as easy as possible. We feel that they should be treated just as well as the rest of the family and I’m thrilled you appreciate our services. On behalf of the hotel team, I would like to thank you for your very kind words and I hope we can welcome you and your little traveler back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect hotel close to the airport.

Posted Dec 29, 2016
Nicely renovated and excellent friendly staff everytime I come. A++++
Comment from Hotel Management
Jan 5, 2017 by Jennifer J, Hotel Management
Thank you for choosing the Sheraton Charlotte Airport Hotel. On behalf of the entire team here, we would like to thank you for your extremely kind words and for being a loyal guest with us. We like to consider our returning guest as part of our family and I am absolutely thrilled you enjoy your stay every time. I am happy you appreciate our renovations and our hard working staff. Again, thank you for taking the time to complete a review and we look forward to seeing you next time!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2016
Walking down the hallway to room there were a lot of big scratches on doors and walls. In room there was significant wall damage from edges of chairs it looks like. Just needs some repair and new paint and will be good as new.
Comment from Hotel Management
Jan 5, 2017 by Jennifer J, Hotel Management
Thank you for taking the time to provide us with feedback of your stay. We always appreciate suggestions to keep our guest happy and loyal. I will pass you comments along to the Housekeeping and Engineering department. Again, thank you for your time and kind review and we hope to welcome you back to the Sheraton Charlotte Airport!
1 out of 5
by A verified traveler from phoenix

from start to finish-terrible

Posted Dec 23, 2016
Pros: it was super close to airport
Cons: everything
Location: n/a
called to get shuttle from airport, front desk said sure we'll get driver right over for you. Waited 20 minutes outside in 40 degrees with no coat waiting. Got cab, took 3 minutes to get there, then guy says we'll give you free breakfast for your trouble. Just use your room key to go to 8th floor to eat in the morning. Key wouldnt take us to 8th floor. Elevators are electronic and must be activated for you to access this floor. So no free breakfast. At this point being so frustrated with this hotel, I just left and went to airport where I accessed my own breakfast-at a cost of coarse. Rooms look tired, I walked down my hall and one of the maids was sitting at room desk an talking on phone, hers not the hotels, and just the overall vibe from the place just wasnt in tune. Start to finish I wished I had chosen more wisely.
Comment from Hotel Management
Jan 5, 2017 by Jennifer J, Hotel Management
Thank you for providing us with feedback of your recent stay with us. I am disheartened to hear of the issues you experienced during your stay. Unfortunately, during holiday time the airport is extremely busy which makes it more difficult for our airport shuttle to get to our guest quickly. I apologize for the inconvenience that caused you. I have made the housekeeping manager aware of the comments you made about the staff as well. We appreciate your comments and suggestions, and we will use them to keep improving our services. I hope you will come back to visit us soon and to have the true Sheraton experience. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Airport

Posted Dec 21, 2016
Everything about this hotel was great. The staff was great, the room was clean and very spacious. Definitely great for a nice weekend get away.
Comment from Hotel Management
Jan 5, 2017 by Jennifer J, Hotel Management
Thank you for choosing the Sheraton Charlotte Airport. I am delighted that you enjoyed everything from the guest rooms to our friendly team members. We take pride in the newly renovated lobby, guest rooms and restaurant, and I am happy that you had a wonderful weekend get away. We look forward to connecting with you on your next trip to Charlotte!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Terrific staff

Posted Dec 10, 2016
The staff was very helpful and polite. Shuttle to and from airport was punctual and took the stress out of that part of the trip.
Comment from Hotel Management
Jan 5, 2017 by Jennifer J, Hotel Management
Thank you for taking the time to complete a review! We are located only 2.2 miles away from the airport and our 24-hour shuttle service makes it much easier on our guest traveling through the airport. I’m delighted that our staff could be helpful and accommodating for you. We thank you for your feedback and hope to welcome you back when your travels bring you to Charlotte!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 10, 2016
Pros: The bed was comfortable
Cons: Carpet could be cleaner
It was a nice comfortable room. Carpet could have been cleaner.
Comment from Hotel Management
Jan 5, 2017 by Jennifer J, Hotel Management
Thank you for choosing the Sheraton Charlotte Airport hotel. I am happy to hear that you had a great experience with us! Our Sheraton Sweet Sleeper beds are very popular amongst our guest and provide a great nights sleep! We appreciate you taking the time to complete a review and we look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Grand entrance with a sense of attention to detail

Posted Dec 9, 2016
Pros: Very impressive and just a beautiful interior. The room was beyond standard. I have no complaints.
Everything about this hotel is top notch. Cleanliness, great service, beautiful room, quietness, food service. Courteous and professional staff. A wonderful place to stay. Room was beyond my expectations. Clean, neat, and spacious. Definitely a place to stay..
Comment from Hotel Management
Jan 4, 2017 by Jennifer J, Hotel Management
Mert, thank you for choosing the Sheraton Airport Hotel while in Charlotte! I am delighted that you enjoyed everything from the food, the guest rooms, and the service. Providing our guest with a clean environment and the best customer service is of the utmost importance to us. Again, thank you for the extremely kind words and we hope to welcome you back in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from R.E.A. North Carolina

Enjoyed the amenities on the Club Floor.

Posted Dec 4, 2016
Breakfast and happy hour was an added treat to the already fine hotel comforts
Comment from Hotel Management
Jan 4, 2017 by Jennifer J, Hotel Management
Annie, Thank you for taking the time to complete a review. I am thrilled to hear your enjoyed your time with us! Our Sheraton Club Floor has our newly renovated rooms and well as access to the Sheraton Club. Having breakfast in the morning, nightly hors d'oeuvre and drinks is a plus of booking on the Club Floor. We thank you for your kind words and hope to connect with you again!