Lobby lounge

Reviews of Sheraton Charlotte Airport Hotel

3.5 out of 5
Sheraton Charlotte Airport Hotel
3315 Scott Futrell Drive, Charlotte, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 608 out of 1001 reviews" "
Rating 8 - Good. 242 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gretchen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, really nice looking hotel for an airport(seriously) and the restaurant/bar is awesome.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Gretchen, It is nice to read your stay with us was enjoyable on every front. We are glad you had a smooth check-in process and that you had a great time at our on-site restaurant and bar. We are also happy you loved our beautiful property. Thank you for your feedback, and we look forward to your return visit to the Sheraton Charlotte Airport Hotel. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Dianne, Supply

Liked: Staff & service, property conditions & facilities
Long term parking is great
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Dianne, Thank you for the perfect rating of your time at the Sheraton Charlotte Airport Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Norma

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our unexpected stay was nice. The hotel is quiet, the room are confortable
Stayed 1 night in Apr 2024
Response from General Manager on Apr 6, 2024
Dear Norma, It was our pleasure to accommodate you at Sheraton Charlotte Airport Hotel, and we thank you for the excellent review. We are pleased that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our peaceful property and well-appointed accommodations. We hope to see you again soon and wish you all the best with your travels. Best Regards, Shavonda Funderburk,General Manager

10/10 Excellent

Cathy

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Waterbugs near the poolside, climbing on furniture and my towels.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Cathy, Thank you for staying with us and for the review. It is always a pleasure to know we exceeded our guests' expectations and that you had a nice time with us. We look forward to seeing you again soon and wish you all the best with your travels. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gewat hotel, amazi g pool and restaurant, bar. Staff is awesome
Stayed 1 night in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Richard, We are delighted you enjoyed your stay at the Sheraton Charlotte Airport Hotel. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations with our friendly staff, pool, and restaurants. We hope you will come back whenever your travels bring you to the city.Best Regards, Shavonda FunderburkGeneral Manager

8/10 Good

Chonniea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Chonniea, Thank you for the nice rating regarding your stay at the Sheraton Charlotte Airport Hotel. We look forward to you are already planning another trip our way. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Shawanna

Liked: Cleanliness, staff & service, property conditions & facilities
Open the book before you judge, the outside may not look appealing but the inside is immaculate and clean. The staff was very friendly. It was quite. They offered suggestions on what to do around town. There’s a bar and restaurant but I never visited it. There’s also an indoor/outdoor pool but I didn’t get in. I would visit again
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Shawanna, Thank you for reviewing your stay at the Sheraton Charlotte Airport Hotel. We appreciate your perfect rating and are glad our associates took excellent care of you. We will share your kind remarks with our entire team. It was a pleasure having you, and we look forward to your next visit. Best Regards, Shavonda Funderburk General Manager

4/10 Poor

Brian

Stayed 1 night in Mar 2024
Response from General Manager on Apr 15, 2024
Dear Brian, Thank you for choosing our hotel for your visit. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Best Regards, Shavonda Funderburk General Manager

8/10 Good

Adam

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property other guests were a little talkative after 9pm but overall a pleasant stay
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Adam, Thank you for sharing your feedback on the Sheraton Charlotte Airport Hotel. We appreciate your nice rating and are pleased to know you enjoyed our beautiful property. We enjoyed serving you and look forward to welcoming you back soon. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Mike

Liked: Staff & service, property conditions & facilities
Check in was easy, great accommodations for having a pet.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Mike, Thank you for making the Sheraton Charlotte Airport Hotel a part of your travel plans. We are glad you had a smooth check-in process and that you loved our well-appointed guest rooms and pet-friendly features. Thank you once more, and we look forward to you choosing us again soon. Best Regards, Shavonda Funderburk General Manager

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
I liked it in general. The bartender and restaurant wait staff, however, were not well trained in customer service. The bartender was surly to some customers (such as me) and yucking it up with others. She, and the hostess/waitress seemed also to think that a the end of a main course you'd wish to immediately be presented your bill, without asking if you'd like anything else. Not a big deal, just kind of odd and off-putting.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear John, Thank you for sharing your comments with fellow travelers regarding your stay at the Sheraton Charlotte Airport Hotel. While we appreciate your nice rating, we are sorry for the unpleasant experience you had with some of our associates. We will address your remarks with our team to ensure that all guests receive the exceptional service they deserve. It was a pleasure serving you, and we look forward to accommodating you again soon. Best Regards, Shavonda Funderburk General Manager

8/10 Good

Nancy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Like that there is a bar/restaurant on premises. Rooms are a bit dated. Bathroom wasn’t very clean - dead spider in shower and used a-tip on floor. Rest of room and bedding seemed fine.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Nancy, It is wonderful to hear how much you enjoyed your stay at the Sheraton Charlotte Airport Hotel. We're particularly pleased that you enjoyed our on-site restaurant and bar. We have noted your feedback about the condition and cleanliness of our accommodations and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Best Regards, Shavonda FunderburkGeneral Manager

8/10 Good

Bernice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Microwave needs to be included in the rooms. There were no access to hot water after hours, and the coffee maker in the room was not to clean to use. No running water to make tea or coffee accept from the bathroom. This is so inconvenient for someone who wants a hot cup of tea or coffee. The prices at the restaurant on the premise is very expensive
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Bernice, Thank you for leaving feedback about your recent stay at our hotel. We sincerely apologize for the inconvenience you encountered with the lack of hot water and running water to make tea or coffee. We will share your comments with the appropriate individuals as we always look for ways to improve. We are also sorry you were disappointed by not having a microwave in the room and for the concerns you had with the coffee maker. We will convey your remarks appropriately and are grateful for your patience. We would like to regain your trust and hope you will give us that opportunity in the future. Best Regards, Shavonda Funderburk General Manager

8/10 Good

Philippe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the airport Old facility but very well maintained Friendly staff at the front desk and the lobby bar Clean room
Stayed 1 night in Feb 2024
Response from General Manager on Mar 2, 2024
Dear Philippe, Traveling can be challenging enough, so we at Sheraton Charlotte Airport Hotel strive to make it stress-free for all our guests. We are delighted to know that we were able to provide you with a comfortable and quiet stay and that our proximity to the airport was perfect for your needs. Our primary focus is a commitment to outstanding service, and we are delighted that you had a pleasant time with us. Our associates are dedicated to providing exceptional hospitality as a direct reflection of our core values. Thank you once more for taking the time to provide your feedback, and we look forward to hosting you again soon!Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Teleisa

Liked: Cleanliness, staff & service
Stayed 14 nights in Jan 2024
Response from General Manager on Mar 1, 2024
Dear Teleisa, It was a pleasure welcoming you to the Sheraton Charlotte Airport Hotel. Your rating is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next stay. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

diana

Stayed 1 night in Dec 2023
Response from General Manager on Feb 25, 2024
Dear Diana, We are thrilled you had an excellent stay at Sheraton Charlotte Airport Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar restaurant area had local beers on tap
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Laura, Thank you for choosing the Sheraton Charlotte Airport Hotel and for your review. We are pleased our location added to the enjoyment of your visit and that you had a great time with us. We look forward to accommodating you again soon. Best Regards, Shavonda Funderburk General Manager

8/10 Good

paul

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Paul, Thank you for the nice rating regarding your stay at the Sheraton Charlotte Airport Hotel. We look forward to you are already planning another trip our way. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Vaughn

Liked: Cleanliness, amenities, property conditions & facilities
This is my go to place to stay when i have a flight
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Vaughn, We are delighted you had an outstanding stay at the Sheraton Charlotte Airport Hotel and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Catherine

Liked: Cleanliness
Lovely hotel, nice reception, attractive grounds, and nice restaurant! A very good stay!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 28, 2024
Dear Catherine, Thank you for taking the time to leave feedback about the Sheraton Charlotte Airport Hotel. We are glad you enjoyed our beautiful property and grounds. We are also happy you had a nice time at our on-site restaurant. It was a pleasure welcoming you, and we look forward to having you back soon. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Briteny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here every year for a game for the last 7 years, love it more everytime.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Dear Briteny, Thank you for your fabulous rating and for your loyalty to our property. We appreciate you letting us know your stay at the Sheraton Charlotte Airport Hotel was exceptional. It was a pleasure having you as our guest, and we are excited about your next visit. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

gsf carp floors

Stayed 3 nights in Jan 2024
Response from General Manager on Mar 22, 2024
Dear Guest, Thank you for rating your experience at the Sheraton Charlotte Airport Hotel. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We look forward to being your hotel of choice whenever you return to the area. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Matt

Stayed 1 night in Jan 2024
Response from General Manager on Feb 12, 2024
Dear Matt, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at the Sheraton Charlotte Airport Hotel, and we look forward to welcoming you again soon.Best Regards, Shavonda Funderburk,General Manager

10/10 Excellent

Catherine

Stayed 1 night in Jan 2024
Response from General Manager on Feb 11, 2024
Dear Catherine, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you sharing your experience with fellow travelers. We hope to see you again soon and wish you all the best with your travels. Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Elizabeth

Stayed 2 nights in Jan 2024
Response from General Manager on Jan 21, 2024
Dear Elizabeth, We are delighted you had an outstanding stay at the Sheraton Charlotte Airport Hotel and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Best Regards, Shavonda Funderburk General Manager

8/10 Good

sead, FORT WAYNE

Traveled with family and small children
It’s outdated not really clean
Stayed 1 night in Jan 2024
Response from General Manager on Jan 18, 2024
Dear Sead, Thank you for choosing the Sheraton Charlotte Airport Hotel for your recent travels. While we appreciate your nice rating, we regret the cleanliness issues you endured during your visit. We will address your remarks with the appropriate individuals to ensure a better guest experience moving forward. It was a pleasure having you, and we look forward to your return. Best Regards, Shavonda Funderburk General Manager

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast service in restaurant very good.
The restaurant has very good service people.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Michael, Thank you for your review regarding your stay at the Sheraton Charlotte Airport Hotel. It is a pleasure to know we exceeded your expectations with our attentive service at the restaurant! We strive to ensure every guest has a comfortable and relaxing stay and will be sure to share your compliments with our team. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to the city.Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Alexandra, Thank you for the perfect rating. We are glad you had a wonderful time at the Sheraton Charlotte Airport Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024
Response from General Manager on Jan 11, 2024
Dear Joseph, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at the Sheraton Charlotte Airport Hotel. We look forward to having the pleasure of doing so again on your next visit to the area. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 10, 2024
Dear Amy, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Sheraton Charlotte Airport Hotel.Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Helen

Stayed 1 night in Jan 2024
Response from General Manager on Jan 10, 2024
Dear Helen, Thank you for the wonderful rating of the Sheraton Charlotte Airport Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle was easy. Room was very nice. Super clean. The guy at the desk was helpful and friendly.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Karen, Thank you for sharing your feedback regarding your recent stay at the Sheraton Charlotte Airport Hotel. We are delighted to hear that you enjoyed our spotless accommodations and shuttle service, It is also wonderful to know that you had positive interactions with our front desk team. We look forward to welcoming you back in the future.Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Sherri

Traveled with partner
Close to CLT
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Sherri,Thank you for choosing the Sheraton Charlotte Airport Hotel and also for your generous review. We are pleased to read your brief comment about the proximity of our hotel to Charlotte Douglas International Airport (CLT) added to the enjoyment of your visit. We hope to welcome you again soon.Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on Feb 10, 2024
Dear Karen, Thank you for staying with us and for your gracious rating. On behalf of all of us at Sheraton Charlotte Airport Hotel we would like to invite you for another outstanding visit.Best Regards, Shavonda Funderburk,General Manager

10/10 Excellent

Clayton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Easy to check in, loads of parking, and the hotel has it all.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Clayton,Thank you for taking the time to share your wonderful feedback on your stay at the Sheraton Charlotte Airport Hotel. We are thrilled to hear that your stay was great and that the check-in process was easy for you. It is wonderful that you found ample parking and that we exceeded your expectations. We appreciate your review and look forward to welcoming you back for another fantastic stay.Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Ives

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Ives,Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at the Sheraton Charlotte Airport Hotel and that we exceeded all of your expectations. That's what we like to see! We can not wait to share another fantastic experience with you soon.Best Regards, Shavonda FunderburkGeneral Manager

6/10 Okay

Wendy

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is super clean and comfortable, but the lobby staff is so bad that the man who was there didn't even look at my face when he talked to me, when I was giving him the key back he showed me the box. where I'm supposed to put it, but in a way like looks it goes there! I am not sure what was his problem.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Wendy,Thank you for taking the time to provide your feedback. We sincerely apologize for the less-than-positive interaction you had with our front desk associate. Your experience falls short of the high standards of service we aim to provide, and we take your concerns seriously. We will address this matter with concerned individuals to ensure that our team is delivering the courteous and attentive service that our guests deserve. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back in the future, providing a more positive and pleasant experience. Best Regards, Shavonda FunderburkGeneral Manager

8/10 Good

Olexo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Very nice hotel. Great choice. My only negative was the soap, shampoo and lotions in bathroom all smell very masculine. Great shuttle.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Dear Olexo, Thank you for posting your feedback about the Sheraton Charlotte Airport Hotel. We appreciate your nice rating and are glad you were able to take advantage of our shuttle service. That said, we regret for some concerns you had with the bathroom amenities. We appreciate your comments and will share them appropriately. It was a pleasure welcoming you, and we look forward to you are already planning another visit our way. Best Regards, Shavonda Funderburk General Manager

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Didnt like that the breakfast buffett was 20 per person.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Dear James, Thank you for sharing your feedback regarding your recent stay at the Sheraton Charlotte Airport Hotel. While we are delighted to know that you enjoyed most aspects of your visit, we are sorry to hear that you felt your breakfast was not worth the price you paid. We review our pricing on a regular basis as compared to other local restaurants to remain competitive. We feel our premium, fresh ingredients, and ambiance make us an excellent choice; therefore, we regret not meeting your expectations. We look forward to welcoming you back soon.Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, pleasant experience. Staff were kind and courteous.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 1, 2024
Dear Anthony, Thank you for being our guest at the Sheraton Charlotte Airport Hotel. We are pleased you had an excellent stay and that our devoted associates helped to make your visit so memorable. They continually strive to provide exceptional service, down to the smallest detail, and we will enjoy sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again.Happy Holidays and Happy New Year!Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained. The staff was very friendly.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Dear Wayne, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed the well-maintained property and courteous hospitality. We look forward to seeing you again soon and wish you all the best with your travels. Happy Holidays, and have a great New Year.Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Irvette, Phenix City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 30, 2023
Dear Irvette, Thank you for rating your stay at the Sheraton Charlotte Airport Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Happy Holidays and Happy New Year!Best Regards, Shavonda FunderburkGeneral Manager

4/10 Poor

wei zhou, MANHASSET

Stayed 1 night in Dec 2023
Response from General Manager on Jan 14, 2024
Dear M. Zhou, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards, Shavonda Funderburk,General Manager

2/10 Terrible

Chinnel

Business traveler
Disliked: Staff & service
Never got a chance to check in because of a delayed flight and hotel provided no assistance or option to refund. I will never book a hotel through Travelocity again or any flights and I will never stay at a Sheraton property again.
Response from General Manager on Dec 25, 2023
Dear Chinnel, Thank you for choosing us for your recent visit. We regret you could not stay with us this time and could not get a refund. Although we strive to help within our best capacity, we are disappointed we could not, as we were bound by our hotel policy. Your understanding and patience in this matter are genuinely appreciated. Thank you once more, and we hope we can be of service again.Best Regards, Shavonda Funderburk,General Manager

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Joanna, Thank you for staying with us and for your gracious rating. On behalf of all of us at Sheraton Charlotte Airport Hotel we would like to invite you for another outstanding visit. Best Regards, Shavonda Funderburk General Manager

8/10 Good

Donna

Traveled with family
Stayed 1 night in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Donna, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at the Sheraton Charlotte Airport Hotel. We look forward to welcoming you back on your next visit.Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Tyler

Stayed 1 night in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Tyler, Thank you for the wonderful rating for Sheraton Charlotte Airport Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Best Regards, Shavonda FunderburkGeneral Manager

2/10 Terrible

Luz

Stayed 1 night in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Luz, Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Best Regards, Shavonda FunderburkGeneral Manager

2/10 Terrible

Chinnel

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from General Manager on Jan 7, 2024
Dear Chinnel, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

William, Weston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is relaxed yet friendly, always with a smile.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Dear William, Thank you for being our guest at the Sheraton Charlotte Airport Hotel for your recent travels. Our primary focus is a commitment to outstanding service, and we are delighted you enjoyed your stay. Our associates are dedicated to providing exceptional hospitality as a direct reflection of our core values. Thank you once more, and we look forward to serving you again soon. Best Regards, Shavonda Funderburk General Manager