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Sheraton Charlotte Hotel

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Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
1 bedroom, in-room safe, desk, blackout drapes

Overview of Sheraton Charlotte Hotel

Sheraton Charlotte Hotel

4 out of 5

3.8/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
555 South McDowell Street, South Tower, Charlotte, NC, 28204

Explore the area

  • Popular LocationSpectrum Center13 min walk
  • Popular LocationEpiCentre14 min walk
  • Popular LocationBank of America Stadium20 min walk
  • AirportCharlotte, NC (CLT-Charlotte-Douglas Intl.)11 min drive

Choose dates to view prices

About this area

Charlotte

Located in Charlotte, Sheraton Charlotte Hotel is connected to the convention center. Fillmore Charlotte and NASCAR Hall of Fame are cultural highlights, and travelers looking to shop may want to visit EpiCentre and SouthPark Mall. Looking to enjoy an event or a game? See what's going on at Spectrum Center or Bank of America Stadium. Spend some time exploring the area's activities, including golfing.
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Map

What's nearby

  • NASCAR Hall of Fame - 8 min walk
  • Charlotte Convention Center - 12 min walk
  • Spectrum Center - 13 min walk
  • EpiCentre - 14 min walk
  • Bank of America Stadium - 20 min walk

Restaurants

  • Social Bar & Kitchen — 1 min walk
  • Craft City — 1 min walk
  • Pizzeria Omaggio — 9 min walk
  • Fahrenheit — 10 min walk
  • Dressler's Restaurant — 10 min walk

Getting around

  • Charlotte Station - 4 min drive
  • Stonewall Station - 10 min walk
  • Charlotte-Douglas International Airport (CLT) - 11 min drive

About this property

Sheraton Charlotte Hotel

Pet-friendly hotel connected to the convention center in Charlotte Center City, walk to NASCAR Hall of Fame
2 restaurants, an indoor pool, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and a 24-hour business center are onsite. All 305 rooms offer free WiFi, coffee makers, and LCD TVs with cable channels. Other amenities available to guests include hair dryers, safes, and phones. Housekeeping is available on request.
Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 23.50 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:00 AM–11:00 AM: USD 8.00-18.00 for adults and USD 8.00-18.00 for children
  • 2 restaurants and 1 coffee shop/café
  • 1 bar/lounge
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Seasonal outdoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center (68195 square feet of space)
  • Meeting rooms - 29

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

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Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night
Dogs and cats welcome
2 per room (up to 80 lbs)

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are available for USD 25.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 8.00 and USD 18.00 for adults, USD 8.00 and USD 18.00 for children (approximately)
  • Self parking fee: USD 23.50 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The seasonal pool will be open from May 29 to September 06
Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 376 out of 976 reviews
5 - Excellent 39%
Rating 4 - Good. 278 out of 976 reviews
4 - Good 28%
Rating 3 - Okay. 141 out of 976 reviews
3 - Okay 14%
Rating 2 - Poor. 114 out of 976 reviews
2 - Poor 12%
Rating 1 - Terrible. 67 out of 976 reviews
1 - Terrible 7%

4.1/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice shower
Stayed 1 night in Dec 2021

2/5 Poor

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The only reason I chose this property was it had a safe inside the room. Parking was way overpriced without any staff/security at the parking lot. If Sheraton had a regional team then they would temporarily close it to renovate it to compete with the other top hotels in the city.
Stayed 3 nights in Nov 2021

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean,would stay again
Stayed 2 nights in Nov 2021

3/5 Okay

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Had to pay to park. The bathtub did not drain. The shower hot water knob turned off within seconds resulting in a cold shower.
Stayed 1 night in Nov 2021

1/5 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
The price point was alot of money over 400.00 per night.The room smelled funky and it didnt seem to be cleaned well prior to arrival. The beds were old and the form was bend.I wont use expedia again unless they make a major overture to correct my thinking.Mainly money back...
Stayed 1 night in Nov 2021