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Reviews of Sleep Inn & Suites at Concord Mills

2.5 out of 5
Sleep Inn & Suites at Concord Mills
7821 Gateway Lane, Concord, NC

Reviews

7.6

Good

Rating 10 - Excellent. 296 out of 933 reviews" "
Rating 8 - Good. 302 out of 933 reviews" "
Rating 6 - Okay. 180 out of 933 reviews" "
Rating 4 - Poor. 88 out of 933 reviews" "
Rating 2 - Terrible. 67 out of 933 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lucky

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was filthy
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Lucky,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Ali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property. Great location, 2 to 3 mins away from Big shopping mall. Fantastic food options from fast food to restaurants. Variety of selections from the free breakfast provided by the Hotel every morning. Great stay.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Ali,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

BRITTANY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The faucet in my room wasnt working properly, extra toilet paper wasnt in the room, shower head was leaking horribly, and for a stay of 4, only two towels and bath clothes were provided. I had to go to the front desk numerous times for inconveniences due to me paying to stay somewhere that lacked things that my own home doesnt. Staff was great. The woman at check in was SUPERIOR and very informative. However, maintenance needs to make the necessary adjustments.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Brittany,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Darrin

Stayed 1 night in Mar 2024
Response from General Manager on Apr 10, 2024
Dear Darrin,It was great to have you staying with us at Sleep Inn & Suites at Concord Mills and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Steven, Great Lakes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Steven,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Kevin, Springfield

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice place to stay but needs updated
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Kevin,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Charmain

Liked: Staff & service
Disliked: Property conditions & facilities
The mattress are placed on slick white boards. This resulted in having to constantly push the mattress back into place.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 4, 2024
Dear Charmain,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 Terrible

Courtney

Disliked: Cleanliness, property conditions & facilities
DO NOT STAY HERE! I will say, the staff were very nice. Very convenient to shopping & eateries. That’s probably all the positives. As soon as I walked in, I regretted not getting trip protection and leaving. It smelled like straight weed upon arrival. People were just watching from the ledge up stairs. Our hotel room door was broken. We left to grab dinner and came back, the door was ajar. Another time, when I double checked the door, it just pushed open. Usually a secure room door will close on its own. Every morning we woke up to the smell of weed. The beds move. My child banged her knees on the bed frame as the mattress wasn’t secure. Phone to front desk didn’t work. Shower leaks all over the “bathroom” floor. I will NEVER stay at another Sleep Inn again.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Courtney,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Rosalyn

.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Rosalyn,Thank you for staying with us at Sleep Inn & Suites at Concord Mills and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Julia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Great service, very clean and staff was helpful whenever we needed anything. My only issues were the beds move from the slightly touching which is concerning with little kids. I couldn’t read the numbers on the room thermostat because it was broken so just a few things. The breakfast was okay but needed more options and would have preferred real eggs over instant. Overall not bad and staff again was great!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Julia,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Poor

Laquanda

Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Laquanda,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Susan, Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice ,professional staff, breakfast was great
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Susan,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Steven, Great Lakes

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Steven,Thank you for staying with us at Sleep Inn & Suites at Concord Mills and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Rylie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were all clean, house keeping was on top of trash and towels everyday. Friendly.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 3, 2024
Dear Rylie,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

quinn

Disliked: Property conditions & facilities
Cheap hotel, you pretty much get what you pay for. The originally put me in 327 or something like that. Door was messed up, looked like someone took a crowbar to the door. I went to the front desk and asked if I could change rooms, she changed it with no problem. But fix that door!!
Response from General Manager on Feb 29, 2024
Dear Quinn,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 Terrible

Brandi

Disliked: Staff & service, property conditions & facilities
Don’t stay here
Stayed 1 night in Feb 2024
Response from General Manager on Feb 24, 2024
Dear Brandi,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Daniel,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Robert. james

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are extremely nice rooms were as expected quality and comfort close to food and stores
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Robert,It was great to have you staying with us at Sleep Inn & Suites at Concord Mills and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 Poor

Michelle

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is located in a great place with lots of shopping and dining close by. The staff was very nice. Unfortunately, we were not happy with several things. In the room the phone did not work, the table had a broken leg, the outlet for the hair dryer was broke and unable to be moved to another outlet, and the hallway smelled like marijuana. On top of that, we have never stayed in a hotel with only a shower. Having a three-year-old with us and no bath was not fun for 3 days!
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Michelle,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Okay

Tashika

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Tashika,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Jamar

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Jamar,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Steven, Great Lakes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 8, 2024
Dear Steven,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

6/10 Okay

Sarah

Stayed 1 night in Jan 2024
Response from General Manager on Mar 20, 2024
Dear Sarah,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good for me
Response from General Manager on Feb 6, 2024
Dear Steven,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Kenya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Beds are very comfortable
Stayed 1 night in Feb 2024
Response from General Manager on Feb 3, 2024
Dear Kenya,Thank you for staying with us at Sleep Inn & Suites at Concord Mills and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Mary Evelyn

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 9, 2024
Dear Mary,We are delighted that you decided to stay with us at Sleep Inn & Suites at Concord Mills during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Marcus, Raleigh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely convenient location and very welcoming staff
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Marcus,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great value!! Very impressed with the friendly staff, clean room with updated shower, and nice breakfast, including fresh fruit! Nice experience .
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear James,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Joel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Joel,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

David

Very noisy in the rooms around us
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear David,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Feb 1, 2024
Dear Rebecca,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Katrina

Traveled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from General Manager on Feb 1, 2024
Dear Katrina,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Julio

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 2, 2024
Dear Julio,We are delighted that you decided to stay with us at Sleep Inn & Suites at Concord Mills during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Kristin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean and the staff was very friendly.
Stayed 1 night in Dec 2023
Response from General Manager on Feb 3, 2024
Dear Kristin,Thank you for staying with us at Sleep Inn & Suites at Concord Mills and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Terrible

Brian

Stayed 2 nights in Nov 2023
Response from General Manager on Feb 3, 2024
Dear Brian,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Willie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service
Upon arrival everything was clean until i looked in the shower and there was black hair everywhere. The wifi was down. Then we were woke up by a hotel employee(who checked us in) trying to enter our room by key and pulling the door at 6am. After yelling through the door she then proceeded to say "sorry this room said it was unoccupied." Unacceptable.
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023

2/10 Terrible

CLAUDINE, CLIFTON

Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Family Trip
Cleanliness was ok, it wasn’t great but not terrible as I have seen either. No towels or wash cloths available for our last day or the morning of our checkout.
Stayed 4 nights in Oct 2023

8/10 Good

Joby

Liked: Cleanliness, staff & service, property conditions & facilities
Liked it
Stayed 3 nights in Oct 2023

8/10 Good

jerry

Liked: Cleanliness, staff & service
Nice stay
Stayed 1 night in Oct 2023

6/10 Okay

Elsy

Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room where I stayed was surprisingly very clean. However, the carpeting around the hotel and the room need some cleaning or updating. The doors may need some painting; they have lots of scratches. The young lady in the front desk was super helpful and very nice. I would say that for one night it wasn’t bad.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Carlton

Traveled with partner
Liked: Staff & service
Floor was not vacuumed at all. Roach found in the bathroom crawling on the wall. House keeping needs to do a better job ckeaning
Stayed 1 night in Oct 2023

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The noise from the traffic was so bad all night as well as the plane taking off and landing all night.
Stayed 1 night in Oct 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Alissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

2/10 Terrible

Renata

Business traveler
Disliked: Cleanliness, property conditions & facilities
Very dirty rooms, smelling of cigarettes & baby cockroach in the bathroom.
Stayed 3 nights in Oct 2023

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were the nicest people, very friendly and helpful.
Stayed 2 nights in Sep 2023