The location is convenient and room was spacious, but that’s about it for the good.
At 1:30am, even with ear plugs in, i was awoken by the extremely loud heater. I turned it off and then that noise was replaced by the very loud lobby music coming from the entrance (I was in room 208 above that).
Herman at the hotel desk answered my first call and said he would look into it…I called back 15 minutes later and he said that not only could he not turn the music off, he couldn’t even turn it down. He gave me the number for the manager which didn’t work.
So, I called Hotels.com customer service who was even more rude & unhelpful.
The supervisor hung up on me because I said ‘freakin’ ridiculous, yelling at me that I was swearing at her, that’s not a swear word!
She literally could hear the music I was complaining about and says, it’s not that loud…are you kidding me?!
So I was up for 3 hours in the middle of the night, not able to get hardly any sleep and checked out promptly come sun rise.
Ramona at checkout who I complained to about Herman and my terrible night and let her listen to the videos of the noises said she would’ve moved my room as that was awful. She said she would let the manager know, and told me the number Herman gave me was a fax number, but a week later and still no response.