4/10 Poor
Rob O.
May 17, 2023
Liked: Cleanliness
No Air Conditioning, Inconsistent Communication, Great Location
The Air Conditioning is not functional and should be removed as an amenity (the temperature stayed between 80-84 degrees for the duration of our stay). My friend and I were not able to sleep comfortably. I contacted the property manager about this and got no response on VRBO.
The property manager pushed for communication via phone/email. While I understand there are emergency situations, I only feel comfortable using VRBO messaging. As a renter, it is important to me that messaging is all on one platform in case there is a conflict/issue (like this one). Other info shouldn’t be necessary.
Additionally, the day before check out we were given a to do list beyond what I’m normally asked to do in a short term rental (wash and dry sheets, wash towels, take out trash, etc). I feel that requests like this should be posted up front, because they are not typical for short term rentals. It is not what we paid for. Also, the heat made these chores unbearable.
While the stay in the VRBO was unsatisfactory, the location is quite good. We could walk to anywhere in Uptown Charlotte. Which was nice, because spending extra time in our 80+ degree VRBO wasn’t an option.
Rob O.
Stayed 2 nights in May 2023