Terrace/patio
Check availability

Reviews of The Dunhill Hotel

3.5 out of 5
The Dunhill Hotel
237 N Tryon St, Charlotte, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1000 reviews" "
Rating 8 - Good. 250 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nadja, Colorado Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and parking options!
Stayed 1 night in Apr 2024

10/10 Excellent

Eleanor

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Caryn

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for Spectrum Center.
Stayed 2 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent.
Stayed 4 nights in Mar 2024

6/10 Okay

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in is at 3:00, room was not ready until 5:00, did make a problem with followup reservations for dining.
Stayed 1 night in Mar 2024

10/10 Excellent

Siobhan

Stayed 1 night in Mar 2024

8/10 Good

ray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very friendly and helpful staff. Our only complaint was the noise from the street and construction a block away, which the hotel can’t help.
Stayed 2 nights in Feb 2024

6/10 Okay

Natali, Scottsdale

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Five star service in a 2 star hotel. The staff were incredibly kind and friendly but the hotel was in really bad shape. Torn wall paper, broken/stained/scratched up furniture. The water in the showers was hot but not consistently as the temperature went up and down drastically during a 10 min shower. The shampoo and condition bottles provided had barely enough in them for 1 person. Valet parking is as $38 and each water bottle was $5. Prices were not justified.
Stayed 1 night in Feb 2024

10/10 Excellent

Forrest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful staff, easy parking.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Staisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Katrina

Disliked: Property conditions & facilities
The entry doors lock to this place at 11pm. The key fob for entry did not work so we had to wait in the cold for some time. There were other guest waiting as well. I booked thru 3rd party so I did not get the room I reserved. Great atmosphere otherwise for the hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful giving tips for local things to do! $23 to park for the night should have been included in the room rate in my opinion.
Stayed 1 night in Jan 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Lori

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked everything, but would suggest more lighting in the room.
Stayed 1 night in Nov 2023

4/10 Poor

Mike

Traveled with group
Liked: Amenities
Room reserved was not available upon arrival and had to settle for room with one bed so people had to sleep on the floor. Also HVAC fan in room was terribly noisy.
Stayed 1 night in Dec 2023

4/10 Poor

Ginger

Traveled with family
Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Josue

Stayed 2 nights in Dec 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Stayed 1 night in Dec 2023

8/10 Good

William

Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally welcoming and helpful, the location was ideal for our purpose, parking was very convenient, and the historic building had character and charm. The restaurant and lobby bar were nice conveniences although the restaurant menu was limited.
Stayed 1 night in Dec 2023

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Julie

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice. The room wasn’t ready for our 3 pm check in and we waited until 430pm to get our room. We had dinner reservations for 5 so that was cutting it too close
Stayed 1 night in Nov 2023

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service, room comfort
VERY DISAPPOINTED
Our stay at the Dunhill ended up being pretty miserable because the air conditioning did not work. We were also asked to move our car to another parking deck level because of some kind of work being done. Would have been nice to know ahead of time instead of having to go back and moving it. Thirdly, we didn't have any k-cup coffee pods in our room so we asked for some and were told they would put some in our room. Upon arriving back in our room late that night after a concert, we still didn't have any and we had to make another trip down to the front desk. Just way too many inconveniences for such a nice expensive hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and pleasant. Great location and very comfortable bed.
Stayed 1 night in Oct 2023

8/10 Good

Brian, Myrtle Beach

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would be nice to have a mini refrigerator in the room like most hotel rooms
Stayed 1 night in Aug 2023

10/10 Excellent

Nathan

Traveled with family
Liked: Amenities
Close proximity to event center
Stayed 1 night in Aug 2023

10/10 Excellent

Laurie, York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here occasionally for years and always enjoy our visit. Charlotte is a walkable city during the day with lots of choices for music, entertainment and food.
Stayed 2 nights in Jul 2023

10/10 Excellent

Shelley

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location! Room needs more lights!
Stayed 1 night in Jun 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A romantic and friendly hotel
The hotel staff are pleasant and helpful. I asked if we could store our bags and look around town and they extended our check in at no charge. The cafe next store had carefully prepared foods for breakfast and at great prices. Lastly, the room was very clean, ample towels and shampoos etc. very classic stay with character.
Stayed 1 night in Jun 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Thomas

Disliked: Staff & service, room comfort
The hotel is historic, ok I get that . But they need to invest in modernizing it (gym / open bar & food service ) I got the impression it was on its way out as a hotel. What a shame its location is great .
Stayed 2 nights in Apr 2023

8/10 Good

Traci

Traveled with family
Always had to chase down valet.
Stayed 2 nights in Apr 2023

6/10 Okay

Andrew

Stayed 3 nights in Apr 2023

4/10 Poor

Karen c

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I appreciate that it is a restored historic property.
Stayed 1 night in Apr 2023

6/10 Okay

Frank

Stayed 1 night in Apr 2023

10/10 Excellent

Jerrold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and great history and atmosphere. Breakfast in the Asbury was convenient and well done.
Stayed 2 nights in Mar 2023

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel with an excellent location in Charlotte’s downtown core!
Stayed 1 night in Feb 2023

10/10 Excellent

Brandi

Stayed 1 night in Feb 2023

6/10 Okay

SANTIAGO

Business traveler
Liked: Room comfort
Disliked: Cleanliness
Disappointed.
I was a repeat customer at this hotel and this time it was not as good an experience. It's centrally located near offices and restaurants, supermarket and pharmacy. The people are nice, but new so not well trained. They couldn't fix my sink. The sheets weren't completely clean when I checked in. There wasn't a safe provided like last time. No hot water one day. Apart from a 1pm check out, I wasn't offered anything for the several inconveniences I experienced staying here. I hope the next time they will be more buttoned up and focused on service and cleanliness.
Stayed 3 nights in Jan 2023

4/10 Poor

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
booked a double queen in October 2022 when i arrived on Saturday January 14,2023 was told they had no double queen rooms available, no explanation no offer of discounted rate, just this is what we have take it or leave it
Stayed 1 night in Jan 2023

6/10 Okay

Briege

Disliked: Staff & service
Christmas 2022
Room was only serviced once the five nights there. Was seviced the night before we left. Fire in kitchen on Christmas morning. There Health & Safety needs reviewed immediately with all staff. A very old hotel but clean.
Stayed 5 nights in Dec 2022

8/10 Good

Phillip

Stayed 1 night in Dec 2022

8/10 Good

Paul

Liked: Cleanliness
Stayed 2 nights in Nov 2022

6/10 Okay

Nicole

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Night in Charlotte
Room was clean and comfortable. There was an obvious place on the bathroom wall by the shower where the wall paper was peeling off and mold was growing. Also, the shower faucet know was broken and we could not control the hot water. Things that should have been reported and addressed so we did so. Staff were very friendly. I would stay again and hope for little better state of repair.
Stayed 1 night in Oct 2022

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice historic hotel in downtown Charlotte. Had a little problem with the type of room I booked but, they made it right by giving me 1/2 of my money back.
Stayed 1 night in Oct 2022