A lackluster wedding night for us...
Posted Jan 4, 2017 on Hotels
We stayed there on our wedding night and I will be honest... for the amount we paid for the room, we expected SO much more. The views were really lovely, no doubt about it. But, no free wifi... no sundries available... concierge service left MUCH to be desired. We felt strongly nickel and dimed the entire time we were there. Not what you'd expect on your wedding night a $400 room. I will say that the front desk employees were absolutely lovely... but the room service attendant and the man who brought us extra pillows were shockingly rude. All in all, we wish we had made a better choice.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Thank you for taking time to share with us your most recent experience here at the Westin Charlotte. I would like to offer my sincerest apologies about your most recent stay. I can certainly understand your frustration as it was your wedding night. I have passed along your feedback to the appropriate teams so that we may address these concerns. I hope you will return in the near future so that we may exceed your expectations and offer you a true Westin experience.
Guntram Merl, Hotel Manager