All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Director of Room Operations on Apr 5, 2024
Dear Brittany, Thank you for being our guest and for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with an enriching stay at The Westin Charlotte. We look forward to your return and wish you all the best with your future travels.Be Well,Katie Colligan,Director of Room Operations
Response from Director of Room Operations on Mar 30, 2024
Dear Jeff, Thank you for being our guest at The Westin Charlotte. It is lovely to know you had an enriching stay and that our intuitive associates helped enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to seeing you again soon. Be Well,Katie Colligan, Director of Room Operations
Totally enjoyed our stay at the Westin Charlotte. Staff was wonderful, hotel was nice and clean and very well located. We will be back.
Judith
Stayed 3 nights in Mar 2024
Response from GENERAL MANAGER on Mar 26, 2024
Dear Judith, Thank you for the generous rating of our hotel, The Westin Charlotte. Located in the heart of the city, providing invigorating views from all of our guestrooms, we take great pleasure in showing our guests our Southern charm and modern style. We are glad you enjoyed so much about your stay, including our thoughtful hospitality. We are excited to host you again. Be Well,Katie Colligan,Director of Room Operations
8/10 Good
Scoti
Traveled with family and small children, Traveled with family
The only issue is the expensive breakfast and parking. I don’t think there is anything included in your stay versus the Hampton Inn who has a free breakfast and parking is included.
Scoti
Stayed 2 nights in Mar 2024
10/10 Excellent
Gregory
Traveled with partner
Mar 25, 2024
Liked: Cleanliness, staff & service, amenities
Pricey, but I overall great stay. Toilet wasn't working, but was repaired quickly.
Dear Ricky, Thank you for the generous rating of our hotel, The Westin Charlotte. Located in the heart of the city, providing invigorating views from all of our guestrooms, we take great pleasure in showing our guests our Southern charm and modern style. We are glad you enjoyed your visit. We hope you will come back to see us soon.Be Well,Katie Colligan,Director of Room Operations
10/10 Excellent
Colena, Charlotte
Traveled with family and small children, Traveled with group
The staff were very kind and courteous to me
and my guest. Desk staff and housekeeping were accommodating to assist with a small request and this made a difference. Thank you.
Colena
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 23, 2024
Dear Colena, Thank you for being our guest at The Westin Charlotte. It is lovely to know you had an enriching stay and that our intuitive associates helped enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again.Be Well,Katie Colligan,Director of Room Operations
10/10 Excellent
Marion
Mar 18, 2024
Marion
Stayed 1 night in Mar 2024
Response from Director of Room Operations on Apr 8, 2024
Dear Marion, Thank you for choosing us and for taking the time to share your high rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin Charlotte your home whenever your travels bring you to the area.Be Well,Katie Colligan,Director of Room Operations
Dear William, Thank you for the perfect rating of our hotel, The Westin Charlotte. Located in the heart of the city, providing invigorating views from all of our guestrooms, we take great pleasure in showing our guests our Southern charm and modern style. We are glad you enjoyed your time with us, and we look forward to your return.Be Well,Katie Colligan,Director of Room Operations
Response from Director of Room Operations on Mar 9, 2024
Dear James, Thank you for the generous review of our hotel, The Westin Charlotte. Located in the heart of the city, providing invigorating views from all of our guestrooms, we take great pleasure in showing our guests our Southern charm and modern style. We are glad you enjoyed so much about your stay, and we hope you will come back to see us soon.Be Well,Katie Colligan,Director of Room Operations
Dear Jabroui, Thank you for the generous rating of our hotel, The Westin Charlotte. Located in the heart of the city, providing invigorating views from all of our guestrooms, we take great pleasure in showing our guests our Southern charm and modern style. We hope you will come back to see us soon.Be Well,Katie Colligan,Director of Room Operations
10/10 Excellent
Bob
Business traveler, Traveled with partner
Feb 11, 2024
Liked: Property conditions & facilities
Close to event and convenient walkable area for dining options.
Bob
Stayed 2 nights in Feb 2024
6/10 Okay
deborah
Feb 11, 2024
We had to wait a long time for our room to be available
deborah
Stayed 1 night in Dec 2023
Response from GENERAL MANAGER on Feb 12, 2024
Dear Deborah, We appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we are sorry for the delay in getting your accommodations ready for your arrival. We hope the remainder of your visit made up for this and that you will choose to stay with us again in the future.Be Well,Katie Colligan,Director of Room Operations
10/10 Excellent
matthew
Feb 10, 2024
matthew
Stayed 2 nights in Jan 2024
Response from GENERAL MANAGER on Feb 12, 2024
Dear Matthew, Thank you for the perfect rating of our hotel, The Westin Charlotte. We are glad you enjoyed your time with us. We hope you will come back to see us soon.Be Well,Katie Colligan,Director of Room Operations
Dear Brandon, Thank you for the perfect review of The Westin Charlotte. We are thrilled to read about your enriching stay and how much you enjoyed our hospitality. We work hard to deliver a revitalizing experience for all of our guests, so we appreciate you recognizing our efforts. Thank you again; we look forward to welcoming you back on your next visit to the area.Be Well,Katie Colligan,Director of Room Operations
Response from Director of Room Operations on Jan 23, 2024
Dear Maureen, Thank you for choosing The Westin Charlotte. We appreciate you sharing how much you enjoyed your stay and our dynamic location. We are just steps from the NASCAR Hall of Fame, and the Charlotte Convention Center, and you can explore even more of the Queen City's many attractions by boarding the LYNX Light Rail Stop, right outside our hotel door. We look forward to seeing you again soon, and we wish you all the best with your travels.Be Well,Katie ColliganDirector of Room Operations
Amazing property and so clean. Staff was super nice!
Kevin
Stayed 1 night in Jan 2024
4/10 Poor
Phillip
Jan 21, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Our car was broken into at the hotel in the valet parking area. Disappointing
Phillip
Stayed 1 night in Jan 2024
Response from Director of Room Operations on Jan 24, 2024
Dear Phillip, We appreciate your feedback and are disappointed to hear about your concerns regarding your recent visit to our hotel. We take all guest comments seriously and understand the importance of maintaining the trust of our guests. We aim to ensure the highest level of service and care for our guests and their property. Thank you for choosing us, and we hope that you will give us the opportunity to instill a better impression upon you whenever you return to our area.Be Well,Katie ColliganDirector of Room Operations
6/10 Okay
Yumita
Traveled with family and small children
Jan 16, 2024
Liked: Staff & service
Yumita
Stayed 2 nights in Jan 2024
Response from Director of Room Operations on Jan 16, 2024
Dear Yumita, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Be Well,Katie ColliganDirector of Room Operations
10/10 Excellent
Shay
Jan 14, 2024
Shay
Stayed 1 night in Jan 2024
Response from Director of Room Operations on Mar 30, 2024
Dear Shay, Thank you for choosing The Westin Charlotte and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well,Katie Colligan,Director of Room Operations
Hotel was fantastic. Staff was very accommodating and kind. We attended the ACC Championship Game, GO NOLES! and the staff from the from desk to the security and everyone in between was so kind. Enjoy the hotel and would 100% stay there again based on the experience.
Adam
Stayed 1 night in Dec 2023
10/10 Excellent
FRANCISCO, Charlotte
Jan 6, 2024
FRANCISCO
Stayed 1 night in Dec 2023
Response from Director of Room Operations on Jan 9, 2024
Dear Francisco, Thank you for the generous rating of our hotel, The Westin Charlotte. Located in the heart of the city, providing invigorating views from all of our guestrooms, we take great pleasure in showing our guests our Southern charm and modern style. We are glad you enjoyed your stay so much and that we exceeded your expectations. We hope you will come back to see us soon.Be Well,Katie ColliganDirector of Room Operations
Everything you would want to do was within walking distance.
Carolyn
Stayed 2 nights in Dec 2023
Response from Director of Room Operations on Dec 30, 2023
Dear Carolyn, Thank you for choosing The Westin Charlotte. We appreciate you sharing how much you enjoyed your stay and our dynamic location. We are just steps from the NASCAR Hall of Fame, and the Charlotte Convention Center, and you can explore even more of the Queen City's many attractions by boarding the LYNX Light Rail Stop, right outside our hotel door. We look forward to seeing you again soon, and we wish you all the best with your travels. Happy Holidays and Happy New Year!Be Well,Katie ColliganDirector of Room Operations
AWESOME HOTEL FOOD DRINK VERY GOOD. BARTENDER COURTNEY WAS AMAZING SERVER. ROOSEVELT HELPED CHECK OUT WITH MY LUGGAGE. VERY FRIENDLY AND HELPFUL AS ALL THE EMPLOYEES WERE. I WILL DEFINITELY STAY AT THE WESTIN NEXT TIME IN FOR CHAROLETTE
Response from Director of Room Operations on Dec 30, 2023
Dear Gary, Thank you for the generous rating of our hotel, The Westin Charlotte. Located in the heart of the city, providing invigorating views from all of our guestrooms, we take great pleasure in showing our guests our Southern charm and modern style. Thank you again for your business, and we look forward to welcoming you back soon. Happy Holidays and Happy New Year!Be Well,Katie ColliganDirector of Room Operations
Response from Director of Room Operations on Dec 28, 2023
Dear William, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Charlotte. We look forward to your return and wish you all the best with your future travels. Happy Holidays and Happy New Year!Be Well,Katie ColliganDirector of Room Operations
10/10 Excellent
Zully
Dec 23, 2023
Zully
Stayed 1 night in Dec 2023
Response from GENERAL MANAGER on Jan 25, 2024
Dear Zully, Thank you for the generous rating of our hotel, The Westin Charlotte. We are glad you enjoyed your time with us, and we look forward to your return.Be Well,Katie Colligan,Director of Room Operations
Response from Director of Room Operations on Dec 8, 2023
Dear Shalese, Thank you for choosing to stay with us and for taking the time to share your perfect rating. At The Westin Charlotte, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. It was our pleasure accommodating you, and we look forward to welcoming you back the next time you are in the area.Be Well,Katie ColliganDirector of Room Operations
Response from Director of Room Operations on Dec 6, 2023
Dear Deena, Thank you for the generous rating of our hotel, The Westin Charlotte. Located in the heart of the city, providing invigorating views from all of our guestrooms, we take great pleasure in showing our guests our Southern charm and modern style. We are glad you enjoyed so much about your stay, and we hope you will come back to see us soon.Be Well,Katie Colligan
Checked in and went to the room and my key would not work i tried it a couple of time and then a gentleman open the door amd told me he just checked in himself. Went back down to the desk and told them that someone was already in that room. Tbey upgraded me to a bigger and better room for no charge