Ratings based on 255 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2018
Very friendly staff. Hotel was clean and comfortable.
5 out of 5
Recommended
for Families
by A verified traveler from Virginia

Very Happy

Posted Nov 13, 2017
Pros: The beds were very comfortable. The breakfast was customary.
Location: We attended the Regional Football Championships.
Very Happy with the selection of this hotel. The beds were very comfortable. The customer service was great. The two bedroom suite was ideal. It was more like an apartment then a hotel room. Will definitely look for this hotel with future travels.
Comment from Hotel Management
Nov 21, 2017 by Rob P, Hotel Management
Charles, We greatly appreciate your response. My team works very hard to provide each of our guests with an outstanding stay experience. We are very glad you enjoyed your time with us and we look forwards to seeing you on your next trip to Charlotte!
5 out of 5
Recommended
for Families
by A verified traveler from Savannah

Great for Renaissance Festival

Posted Oct 30, 2017
We had a two room suite with plenty of room for 2 adults and 2 children from different families. Close to the Carolina Renaissance Festival so we could get there early and spend the day. Beds were comfortable with plenty of pillows. It was nice to have the space to spread out.
Comment from Hotel Management
Oct 31, 2017 by Rob P, Hotel Management
Mary, Thank you so much for your kind review of our property. My team and I work very hard to provide each of our guests with an outstanding stay experience. We are very glad you enjoyed your time with us and the Renaissance Festival. We hope to see you again during your next visit to Charlotte!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2017
I always stay here when I come to Charlotte . Will highly recommend to anyone .
Comment from Hotel Management
Oct 29, 2017 by Rob P., Hotel Management
Jeanine, We greatly appreciate your review! My team and I work very hard to provide each of our guests with an outstanding stay experience. We are very glad you enjoyed your time here with us. We hope to see you again during your next visit to Charlotte!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Nice hotel close to CMS.

Posted Oct 11, 2017
Pros: Close to Charlotte Motor Speedway. Very friendly staff. Comfortable rooms.
Second time we've stayed here. Close to the track. Very nice.
Comment from Hotel Management
Oct 31, 2017 by Rob P, Hotel Management
Shelley, We greatly appreciate your review of our property. My team and I work very hard to provide each of our guests with an outstanding stay experience. We are very glad you enjoyed your time with us! We hope to see you again during your next visit to Charlotte!
3 out of 5
by Towneplace from Research Park

Not what I expected from a Marriott

Posted Oct 9, 2017 on Hotels
I was unhappy that they don't serve meat with breakfast on the weekends. I was unhappy about the brown bananas and yellow oranges. I was unhappy having the phone ring for over 30 rings before the front desk would answer it. It was not what I expected out of a Marriott.
Comment from Hotel Management
Oct 31, 2017
Towneplace, we greatly appreciate your review. We apologize for your issues with our breakfast. I will be taking your comments to my staff and using them as an example. We hope to see you during your next visit to Charlotte!
3 out of 5
by Towneplace from Research park

Expected more out of a Marriott

Posted Oct 9, 2017 on Hotels
I was unhappy that they don't serve meat with breakfast on the weekends. I was unhappy about the brown bananas and yellow oranges. I was unhappy having the phone ring for over 30 rings before the front desk would answer it. It was not what I expected out of a Marriott.
Comment from Hotel Management
Nov 21, 2017
We apologize for the issues you experienced during your stay with us. We hope to see you again during your next visit to Charlotte.
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, SC

Nice hotel for the price

Posted Oct 9, 2017
Pros: Affordable price, clean, easy to get to.
Cons: The breakfast buffet could use a little improvement. Also, the breakfast room gets really hot when people are toasting and using the waffle maker.
Location: The location is in a research park, so there's not much in the immediate area, but for an $11 Uber ride, we were able to get to where we wanted to go.
We booked a two bedroom suite. Upon arrival, the front desk informed us they had sold out of the 2 bedroom suites, but had given us two separate rooms with an adjoining door instead for the same price. Lobby staff were very polite, friendly and helpful. Some of the best front lobby staff I've experienced! Room was clean, hotel was quiet, and parking was easy.
Comment from Hotel Management
Oct 9, 2017 by Rob Peltier, Hotel Management
Thank you for your kind remarks about our Team! We all work very hard to provide each of our guests with an outstanding stay experience. We are very glad you enjoyed your time with us. We hope to see you again during your next visit to Charlotte!
5 out of 5
by Stephanie

Wow!

Posted Sep 20, 2017 on Hotels
It's a very nice place with nice amenities. The staff is also very friendly and welcoming! Great wifi, comfortable, and I loved my stay and WILL be coming back again!
Comment from Hotel Management
Sep 30, 2017
We greatly appreciate your review! I will be sure to share your remarks with my staff. We look forward to seeing you on your next visit to Charlotte!
5 out of 5
by A verified traveler

Posted Sep 18, 2017 on Hotels
Comment from Hotel Management
Sep 30, 2017
We greatly appreciate your review! We hope to see you again during your next visit to Charlotte!