Problems with the shuttle service.
Posted Feb 11, 2017
My daughter and I were initially told that we would be picked up from the airport in 12-15 minutes. It took over 30 minutes, and we had been waiting in freezing cold. Later, when checking in, the clerk told us to call in the morning to be shuttled back to the airport. Wrong!! The next morning, we were told by the clerk that their shuttle leaves every 45 minutes, and we had just missed it. In order to make our flight, we had to Uber the ride. The main reason I had booked this hotel was because of the free shuttle. (Our connecting flight had been cancelled.). By the way, the airport was only 10 minutes away, so why the 45 minute wait?