Ratings based on 171 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Wolverhampton

Comfortable, clean hotel in the centre of Berlin

Posted Jan 30, 2018
The staff at the hotel are friendly and efficient. The room was very comfortable and clean and I was happy that they had a firm pillow when requested. Highly recommended, and the free tea and coffee in reception was a bonus.
Comment from Hotel Management
Feb 6, 2018 by Best Western Hotel Kantstrasse Berlin, Hotel Management
Dear Helen, thank you for your feedback. We are happy that you had a nice stay in our Hotel.
1 out of 5
by A verified traveler

Posted Nov 11, 2017 on Hotels
Comment from Hotel Management
Dec 4, 2017 by BW Kantstrasse Berlin, Hotel Management
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
1 out of 5
by A verified traveler

Posted Nov 11, 2017 on Hotels
Comment from Hotel Management
Dec 4, 2017 by BW Kantstrasse Berlin, Hotel Management
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
1 out of 5
by A verified traveler

Posted Nov 11, 2017 on Hotels
Comment from Hotel Management
Dec 4, 2017 by BW Kantstrasse Berlin, Hotel Management
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
1 out of 5
by A verified traveler

Avoid

Posted Nov 11, 2017 on Hotels
The room does not have aircon or heater or fridge. The shower head breaks every day. The self help printer is a joke.
Comment from Hotel Management
Dec 4, 2017 by BW Kantstrasse Berlin, Hotel Management
Dear guest, Thank you for completing the survey regarding your recent stay at our property. All our rooms have a floor heating. The temperature can be controlled by our team at the reception. We will forward the things you have mentioned to our facility manager. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
by Barton

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Nov 9, 2017 by BW Kantstrasse Berlin, Hotel Management
Dear Barton, thank you for your feedback. We are happy that you had a pleasant stay in our hotel. Your Best Western Hotel Kantstrasse Berlin
4 out of 5
by Chermaine YY

Posted Oct 2, 2017 on Hotels
Had a room facing street so is noisy as room has no air condition and had to open the window for ventilation.
Comment from Hotel Management
Nov 9, 2017 by BW Kantstrasse Berlin, Hotel Management
Dear Chermaine, thank you for writing a feedback on your recent stay in our hotel. For your next stay in our hotel we can note that you prefer a room facing the quite backyard. Your Best Western Hotel Kantstrasse Berlin
3 out of 5
by rima

Posted Sep 26, 2017 on Hotels
Comment from Hotel Management
Nov 9, 2017 by BW Kantstrasse Berlin, Hotel Management
Dear Rima, thank you very much for your feedback.
1 out of 5
by A verified traveler

Bad staff

Posted Sep 12, 2017 on Orbitz
Don't book this hotel last minute! They'll srew you!!
5 out of 5
by mohamed

Posted Jul 10, 2017 on Hotels
amazing
Comment from Hotel Management
Jul 30, 2017 by BW Kantstrasse Berlin, Hotel Management
Dear Mohamed, thank you very much for your great feedback. Your Best Western Hotel Kantstrasse Berlin