Ratings based on 1,060 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Cardiff (Wales)
Great locationPosted Aug 6, 2017
Friendly accommodating staff, in a great location for the Zoo and trainstation.
for Everyoneby A verified traveler from Berlin
Nice hotel, Great locationPosted Jul 21, 2017
Great location- close to train station and 100 bus route bus stop. Zoo & park just a short walk away. Plenty of excellent restaurants about the area. Fridge in room a bonus. Supermarket close by also (Ekeda). If you forget any essential toiletries, hotel will supply. Our stay there was during hot weather & Air con not so effective especially at night. Overall a great hotel.
for Everyoneby A verified traveler from johannesburg
very goodPosted Jul 9, 2017
Pros: As above. Good value
Cons: ? Room size
Location: Exceptional in every way
Well positioned. Comfortable although room a little small. Good breakfast. Good pool and gym. Stall excellent. Will recommend
for Everyoneby A verified traveler from Newtownards Co. Down
Central locationPosted Jul 1, 2017
Pros: Centran location.
Cons: For us the hotel met all our needs
Location: Central position and close to shops, restaurants and zoo.
Excellent position close to shops and zoo. We didn't use any of the hotel facilities preferring to eat the local specialities in the numerous restaurants close by. Very easy to explore the city using public transport and the various city tour buses.
for Everyoneby A verified traveler from Kent, UK
Excellent locationPosted Jun 27, 2017
Pros: Very comfortable room, well equipped, with tea and coffee facilities.
Cons: No mini bar - instead you are directed to vending machines in the hotel corridor. Not a problem, but would be nice to have the option to use mini bar
Location: Excellent central location, and close to trains, buses.
Very good location in Berlin, close to u-bahn (Wittenbergplatz), KaDeWe department store, and close to shops, bars and restaurants of the Ku'damm.
Overall Nice Stay but Could Have Been BetterPosted May 12, 2017 on Hotels
Booked two rooms at the hotel and stayed there in May. Overall the rooms are quite comfortable and clean and the breakfast is really great (many choices and high quality). Didn't use the pool a lot as the water were quite cold. Moreover the hotel is very close to bus stops and the Wittenbergplatz U-Bahn station. There were only two issues: 1 - The service. Most of the front desk receptionists didn't speak English very well and often said they "don't know" when asked simple questions and that we should try again later asking the same question (probably because the shift would change). The only helpful people were the shift managers who were great, spoke good English and were quick to help with any question. I think it's a minimum that in a 4.5 stars hotel you would find employees who can speak good English. 2. One side of the hotel is facing a construction site. You have a lot of annoying noise from 7am until 5pm. If you plan to sleep late or have a short siesta, you'll have an issue with the noise.
Great hotel and locationPosted May 3, 2017 on Hotels
We would highly recommend this hotel. Mainly for the location. It is close to the bus no.100 and trian . Good hotel at great location. very close to zoo, shopping,restorants.
Posted May 3, 2017 on Hotels
Sofa bedPosted May 2, 2017 on Hotels
I had booked a normal double room and actually had a sofa bed as my bed. It was very uncomfortable! The next morning I spoke to the very nice woman at the reception she changed my room and gave me complimentary breakfast for both days (I hadn't booked including breakfast). I definitely appreciated the way they handled it, but I found it slightly disappointing that they do not inform people of the fact that they may be sleeping on a sofa bed while booking. I think having a full bed is a minimum expectation for most hotel guests.
Good locationPosted Apr 25, 2017 on Hotels
Hotel in good location near shops and zoo,most 4 or 5 star hotels in Berlin offer complimentary peanuts when you buy a drink at the bar,we didn't get offered although every other customer in the bar had at their table,made us feel unwelcome so did not return to the bar for the rest of our trip,the breakfast was good,pool area nice,nice clean rooms.