Ratings based on 768 Verified Reviews

3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from York, UK

If you like city living then this hotel is great.

Posted Sep 9, 2017
Pros: Good size room. Very clean. Helpful staff who spoke good English (and other languages).
Cons: Fix the lift!
Location: Lots of good restaurants nearby, including a Spanish restaurant next door and a vegetarian Indian restaurant 10 mins walk away that was lovely.
I had a lovely room and was given excellent service by the staff. The size of the room was spot on, it was very clean, the bathroom was good and the facilities provided were in line with what you'd expect for this type of hotel. WiFi worked fine for me. The two main problems were that the lift in reception wasn't working (and, judging by other comments elsewhere, hasn't for some years) and the closeness to the railway line. As for the lift, there was another lift at the rear of the hotel but it gives out onto a fire exit rather than reception. Personally I had no problem with walking up the stairs, but if I'd had heavier luggage and been on the 5th floor rather than the 4th I might not have coped so well. Regarding the train line, it's really very close to the hotel and their promise of "soundproofed rooms" is a bit over the top; the double glazing is good and cuts the sound down well, but not all together. Again, it wasn't a problem for me as I'm used to city living and I stopped hearing the trains very quickly, but if you're used to having no sound at all from outside or you're a particularly light sleeper then you may be disappointed. Location is very close to the Savignyplatz S Bahn station (2-3 min walk), not too far from the Zoologische Garten mainline station (15 mins) and very close to loads of restaurants, some rather good. All in all a good hotel for those who like city living. If they'd fixed the front lift I'd have given it 5 stars.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic base for city visit

Posted Aug 26, 2017
Less expensive than the Mitte district and with excellent transport links. The hotel is spotlessly clean and all necessities are provided.
2 out of 5
by Donato

This traveler left a rating score only Posted Jun 24, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 14, 2017 on Hotels
4 out of 5
by Shaun Ganley

Posted Jan 11, 2017 on Hotels
Reception could do with work. Rooms are great.
5 out of 5
by A verified traveler

Great experience as usual!

Posted Dec 7, 2016 on Hotels
Friendly helpful staff. Useful local area tips from reception. Housemaid was very friendly and helpful. Very enjoyable stay.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 27, 2016 on Hotels
5 out of 5
by A verified traveler

EXCELLENT!!!

Posted Nov 10, 2016 on Hotels
Excellent! Nice modern room. Staff helpful and friendly. Near multitude of Bars & Restaurants. Across from Savhigyplatz S line station. Very good value will be staying again!!!
4 out of 5
by A verified traveler

Good value for money hotel

Posted Nov 6, 2016 on Hotels
Decent hotel with some minor issues. Well furnished and generally well looked after, but carpets let it down, very dirty carpets. Also they only have one Wifi rooter and no boosters, so Wifi doesn't work in half of the building. Also don't buy the breakfast option. They offfer breakfast for €10/ person, while there are at least 3 beautiful breakfast places around where 2 of us had big breakfasts with coffee for €10 total.
5 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
Everythig was great, frendly staff, good location, they made me a surprise for my birth day, good price