Ratings based on 2,024 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Room

Posted May 5, 2018
The room was very small, you couldn't even have s breakfast cart in it
3 out of 5
by A verified traveler from New York

The picture different the reality.

Posted May 4, 2018
Old hotel, the staff and the manager not professional, the room is terrible, it was worst hotel I had. Should be Expedia remove it from the list.
Comment from Hotel Management
May 6, 2018 by Julia Falz Assistant to Managing Director, Hotel Management
Dear Yaser, Thank you very much for being our guest and taking the time to share your experience at the Hotel Bristol Berlin. We are disheartened to hear that our Hotel didn’t meet your expectations and sincerely apologise for any inconvenience caused. Please do contact us directly if you wish to further discuss your feedback and stay. Kind regards, Julia Falz Assistant to Managing Director
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel

Posted Apr 25, 2018
Cons: Internet speed They didn't have tea/coffee making facilities in the room, and didn't have any free bottled water which was a bit disappointing for a 5
Location: Location is amazing,
Very clean room, staff very helpful and good location. They didn't have tea/coffee making facilities in the room, and didn't have any free bottled water which was a bit disappointing for a 5* hotel.
Comment from Hotel Management
Apr 26, 2018 by Julia Falz Assistant to Managing Director, Hotel Management
Dear Mina, thank you very much for taking the time to evaluate your stay at the Hotel Bristol Berlin and for being our guest. We are more than happy to see you enjoyed our hotel overall and hope you also enjoyed the great city of Berlin. Your constructive comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services. It would be a pleasure to welcome you again during your next visit to Berlin. Please do reach out to us if we may be of any assistance. Kind regards, Julia Falz Assistant to Managing Director
3 out of 5
by A verified traveler from Hong Kong

Despite its good bits, not recommendable.

Posted Apr 17, 2018
After staying for 11 nights first in an Executive Suite then in a corner Junior Suite, with a heavy heart as the Assistant Front Office Manager, Constantin von Rohr, was so wonderful in every way, I cannot recommend this hotel. My 11th night at the hotel was especially notable as I decided to have a quiet Saturday night and spend time watching Netflix at the hotel bar. As I said to the bartender, one named Maik (Maik Konate I believe), ‘this will be my last drink between us, could you decide for me which (champagne or Macallan Ruby)’, by which I meant politely goodbye, he took it to mean I was buying him one as well and poured himself a Macallan Ruby and put it on my bill. As I refused, he rallied a German guest sitting next to me at the bar and told me that guest agreed with him. Ultimately, he took his drink off the bill which he then forced me to sign immediately, while I was still drinking my Macallan, and as I said I would sign it in my good time, he warned me ‘don’t make me angry’, which was a blatant threat of violence against my person. Entirely out of goodwill to Constantin (who was not at the hotel, but still), I called the manager on duty at the hotel (by Skype) instead of calling the police, and the bartender gave me one of the most insincere apologies I had ever received from anyone (although I decided then not to spend further energy on him). I ended up reaching my bed 2 hours later than I had wanted.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Apr 6, 2018
Beautiful hotel with very helpful, friendly staff. Fantastic location
Comment from Hotel Management
Apr 9, 2018 by Assistant to Managing Director, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Leeds

Perfect location, fantastic cafe!

Posted Apr 6, 2018
Pros: Positives are location, location, location - prime position just alongside Kurfurstendam, close to U-Bahn links and the Zoo main station.
Cons: Tea/coffee facilities in the room. TV service to include BBC World & Sky (after days of walking, nights eating out, we wanted one night in our room)
Location: Great base close to Kaiser Wilhem Memorial Church, the Zoo and Tiergarten plus great shopping (KaDeWe), lots of cafes, bars and restaurants.
We've stayed at the hotel a number of times some years ago and were hoping that the recent refurbishment would mean it was more up-to-date. Although our room was one which had been redecorated, the furnishings were still the older, traditional style - not an issue but still look quite dated in design. We had a large room with an equally large bathroom, and a very comfy bed. We hadn't booked an "executive" room but given the rating of the hotel, would have expected tea/coffee facilities in the room. Positives are location, location, location - prime position just alongside Kurfurstendam, close to U-Bahn links and the Zoo main station, plus fantastic shopping (including KaDeWe), the Kaiser Wilhelm Memorial Church and the Zoo and Tiergarten. We also prefer this location because of the wide range of cafes/bars/restaurants close by, including Savignyplatz, and yet it's still easy and quick to get across the city to other places of interest (Brandenburg Gate, Under den Linden, Berlin Cathedral, museums, etc), The cafe 27/Reinhard's is a wonderful spot to start your day - fantastic breakfasts, great coffee and a lovely position to watch the world go by if the weather isn't brilliant. All the staff are great, but Rene goes well beyond and looks after everyone with courtesy and speed - it's always a pleasure to visit.
Comment from Hotel Management
Apr 9, 2018 by Assistant to Managing Director, Hotel Management
Dear Helen, thank you very much for being our guest and taking time to evaluate your stay at the Hotel Bristol Berlin. We are absolutely delighted to hear you had an enjoyable stay with us and that our location right on the famous boulevard Kurfürstendamm was perfect for your journey. It would be a pleasure to welcome you again at the Hotel Bristol Berlin. Please do let us know if we may be of any assistance. Kind regards, Julia Falz Assistant to Managing Director
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Nice location, good hotel, terrible internet

Posted Apr 5, 2018
Pros: The mini bar has free soft drinks and beers which I didn't use much but it was still a good thing to have.
Cons: Internet speed
Overall the hotel was nice and was as good as I expected. The mini bar has free soft drinks and beers which I didn't use much but it was still a good thing to have. The internet was terrible, even the paid option was so slow that it was better to use my phone instead. When I complained about it at check out, they noted my complaint but still charged me for it.
Comment from Hotel Management
Apr 6, 2018 by Julia Falz Assistant to Managing Director, Hotel Management
Dear Ethan, While we are delighted to hear you enjoyed your stay with us overall, we do apologise for any inconvenience caused in regards to the internet connection. We will certainly follow up accordingly with our IT department and do our utmost to resolve issue. Nevertheless, it would be our pleasure to welcome you again in the future. Kind regards, Julia Falz Assistant to Managing Director
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice hotel, good location, but missing few things

Posted Mar 25, 2018
Really nice hotel in a good location. However they didn't have tea/coffee making facilities in the room, and didn't have any free bottled water which was a bit disappointing for a 5* hotel. Also note that it is nakedness is compulsary in the sauna/steam room which might put a few people off.
Comment from Hotel Management
Mar 26, 2018 by Julia Falz Assistant to Managing Director, Hotel Management
Dear wendyeh333, thank you very much for being our guest and taking the time to evaluate your time at the Hotel Bristol Berlin. We are very happy indeed that you enjoyed your stay overall and are grateful for your positive feedback. However, we do apologise that we did not meet all your expectations and will put your feedback forward to our management team. We hope to welcome you again during your next trip to Berlin Kind regards, Julia Falz Assistant to Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Fantastic location and great hotel

Posted Mar 24, 2018
Very clean room and friendly staff who went out of their way to help us (even surprised us with a bottle of champagne on the house for my birthday). Pool area was lovely! Would have liked a warmer pool but otherwise perfect. Location is amazing, next to the zoo and great shopping/restaurants and bars. Would definitely come back here!
Comment from Hotel Management
Mar 26, 2018 by Julia Falz Assistant to Managing Director, Hotel Management
Dear Mike, Thank you very much for choosing the Hotel Bristol Berlin and reviewing your stay with us. We are more than happy to hear you fully enjoyed your time with us and that we could convince you of our fantastic location, service and pool area. We already look forward to welcoming you again in the future. Kind regards, Julia Falz Assistant to Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent location and well run hotel

Posted Mar 22, 2018
Staff very friendly and helpful. Nice part of Berlin, convenient for shops, restaurants and transport. Over the bath shower was not good but room comfortable.
Comment from Hotel Management
Mar 23, 2018 by Julia Falz Assistant to Managing Director, Hotel Management
Dear Peter, Thank you very much for being our guest and taking the time to evaluate your stay at the Hotel Bristol Berlin. Your detailed feedback is greatly appreciated. We are more than happy that you enjoyed your stay with us overall and that our location right on famous boulevard the Kurfürstendamm was perfect for your journey. It would be our pleasure to welcome you again in the future. Kindest regards from the Kurfürstendamm, Julia Falz Assistant to Managing Director