Ratings based on 2,793 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Cheshire

Brilliant central location

Posted Sep 18, 2017
Room was lvly and very nice even though it was just a standard. Spotless and very comfortable.
Comment from Hotel Management
Sep 21, 2017 by Julia Falz, Hotel Management
Dear Wendy, Thank you very much for commenting your stay at the Kempinski Hotel Bristol Berlin. It is great to hear that you had an enjoyable time with us. We hope to create even more positive memories during your next stay with us. Please do reach out to us if we may be of any assistance. Kindest regards, Julia Falz Assistant to Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Wonderful hotel in excellent location

Posted Sep 16, 2017
Pros: The location, staff and luxury of the rooms.
Excellent experience on our third visit to the hotel.
Comment from Hotel Management
Sep 19, 2017 by Julia Falz, Hotel Management
Dear Andy, Thank you very much for your loyalty and taking the time to write this lovely review about your recent visit to the Kempinski Hotel Bristol Berlin. We are absolutely delighted you enjoyed your third stay with us and that our team was able to assist you at all times. We hope to welcome you back again very soon! Kindest regards, Julia Falz Assistant to Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Great hotel

Posted Aug 28, 2017
Hotel is wonderful grand dame located walking distance to many sights and Zoo Station. Bus 109 takes you to and from airport to hotel
Comment from Hotel Management
Aug 30, 2017 by Julia Falz, Hotel Management
Dear B, Thank you very much for taking the time to write this lovely comment about your visit to our hotel. Your feedback is greatly appreciated. We are absolutely delighted to read that you fully enjoyed our services and had a memorable stay in Berlin. Our location is indeed very good and a perfect starting point for any adventures in the city. It would be a great pleasure to welcome you again in the future. With kind regards, Julia Falz Assistant to Managing Director
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Stylish and sophisticated hotel in the West

Posted Aug 23, 2017
Pros: The service and the rooms
Cons: The lobby and swimming pool were being refurbished
Location: Easy base for getting around Nuclear bunker museum across the road is well worth a visit, Great restaurants nearby.
This was my first visit to the Bristol Kempinski since 1994 and I was very pleased to have made it. The room was excellent, the service really very impressive - especially from the concierge, and the K-Dam much more agreeable and interesting than I remembered. The lobby was being rebuilt, and the spa/swimming pool were closed for refurbishment which was the only disappointment. Highly recommended.
Comment from Hotel Management
Aug 24, 2017 by Julia Falz, Hotel Management
Dear Simon, thank you very much for taking the time to evaluate your stay and writing a feedback. Comments like yours give us the opportunity to constantly improve our service in order to meet our guests’ expectations. We are delighted to read that our staff was always there to assist you, and we will certainly pass your regards on to our concierge. Our SPA area was indeed closed for four weeks due to renovation. We have now re-opened the facilities with the addition of a brand new infrared sauna. We hope you next visit with us will be much sooner than this one as it would be our pleasure to welcome you back a third time. Kind regards, Julia Falz Assistant to Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Superb, Historic Hotel

Posted Aug 21, 2017
Historic hotel with lovely rooms and great staff. And it is right downtown. We loved staying there.
Comment from Hotel Management
Aug 24, 2017 by Julia Falz, Hotel Management
Dear William, It was wonderful to have you as our guest and we greatly appreciate the time you took to write such a lovely comment about your recent stay. Your kind words about our staff will most certainly be passed on to the whole team. Our location right in the heart of the city is indeed fantastic. Berlin’s famous boulevard Kurfürstendamm is the perfect starting point for any kind of adventure throughout the city. Should you ever plan to visit Berlin again we would be more than happy to welcome once more. With kindest regards from Kurfürstendamm, Julia Falz Assistant to Managing Director
2 out of 5
by A verified traveler from london

Construction ruined it

Posted Aug 7, 2017
During my stay there was a construction works have been taking place. Pool and gym were closed. The hotel offered to pay for our visit to use other hotels' facilities however when I was booking the hotel, they didn't disclose the construction otherwise I would have booked elsewhere. Moreover one of the waiters (older man) in the breakfast place attached to the hotel wasnt very nice. He adds additional items to your menu to charge you more money.
Comment from Hotel Management
Aug 10, 2017 by Julia Falz, Hotel Management
Dear Abs, We really appreciate the time you took to rate your recent stay at our hotel. We are disheartened that your stay with us was did not meet your expectations. We regret that you were unable to enjoy our pool and spa area on this occasion. To constantly meet our high standards and comply with health and safety regulations our facilities are renovated once a year. We apologise for any inconvenience caused. We can assure you that your feedback regarding the member of staff during breakfast has been passed on to the restaurant manager for further evaluation. Should you travel to Berlin again in the future we would be delighted to renew your impression of our hotel. Please do reach out to us if we may be of any assistance. With renewed apologies and appreciation, Julia Falz Assistant to Managing Director
4 out of 5
Recommended
for Everyone
by A verified traveler from Lima

Excellent location in Berlin

Posted Jul 16, 2017
Located in the Kudam is a definite plus for a short stay in Berlin. The roons are very comfortable and the restaurant is superb !
Comment from Hotel Management
Aug 11, 2017 by Julia Falz, Hotel Management
Dear Hernando, We really appreciate the time you took to evaluate your recent stay with us. It is a pleasure to read that you had an enjoyable time at our hotel and our rooms and restaurant met your expectations. We will pass your praise on to our restaurant manager. We hope to welcome you again in the future. Kindest regards, Julia Falz Assistant to Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Great service in wonderful hotel

Posted Jul 6, 2017
Mrs. Walther from roomservice was very sweet and the entire staff is just pleasant and outstanding!
3 out of 5
by A verified traveler

Excellent location but rooms need renovation

Posted Jun 24, 2017 on Hotels
Needs renovation. One of the elevators was broken throughout our stay.
Comment from Hotel Management
Jul 4, 2017
Dear Guest Thank you very much for taking the time and writing a comment about your stay with us. I am sorry for any inconveniences you may had during your stay, this is definitely not our standard. As you mentioned, some of our rooms are a bit outdated, however I am glad to inform you that we recently started renovating some public areas and rooms. We hope you give us another chance and will be our guest again during your next stay in Berlin. Best regards from Ku´damm, Julia Falz Assistant to Managing Director
4 out of 5
by James

This traveler left a rating score only Posted Jun 13, 2017 on Hotels