Ratings based on 1,244 Verified Reviews

4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Florida

check your room for bugs/mosquitos

Posted Aug 16, 2017
We could not sleep whole night. My husband was bitten at night, so we were on lookout for bugs. The hotel stuff addressed the problem by checking few times our room in the morning, but our rest night before long flight to US was ruined. Breakfast was good, but I will never stay in this hotel again.
Comment from Hotel Management
Aug 18, 2017 by Monika Schüler, Hotel Management
Dear Anna, We want to thank you that you have taken the time to let us know about your experience at the Leonardo Hotel Berlin. We are truly sorry about the occurrence what happened to you. We have already provided proof that no infestation occured. Too bad that you do not trust the specialist company. We still guess that you were stung by mosquitoes. Nevertheless, we hope that you give us the opportunity to demonstrate our performance capability. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near to excellent transportation links

Posted Jul 23, 2017
Great Berlin experience for me and my wife. Plenty to see and do.
Comment from Hotel Management
Jul 25, 2017 by Monika Schüler, Hotel Management
Dear guest, We don't want to miss the chance to thank you for your feedback. Our team and I are really happy about your positive comments and that you had a good stay and time in Berlin. If Berlin will be your travel destination again, we would be very happy to be your host again. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Lima, Perú

The hotel was ok

Posted Jun 28, 2017
They cancelled my reservation without checking wirh me. My credit card was renewed some days before my arrival, so when they checked the number wasnt the same. They wrote me one hour before my arrival when I was on the train. Thankfully my friend had a room and I stayed with her
Comment from Hotel Management
Jul 5, 2017 by Monika Schüler, Hotel Management
Dear Veronica, Thanks for your evaluation. We can fully understand your displeasure with the situation. Unfortunately we have not received any reply from you to our email request for a valid credit card number. Therefore, your hotel reservation has been cancelled. We ask for your understanding. We hope that you decide on your next visit to Berlin on our Leonardo Hotel Berlin again. We would be very happy about it. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2017
Excellent location right near U bahn. Very efficient staff
Comment from Hotel Management
Jun 14, 2017 by Monika Schüler, Hotel Management
Dear guest, Thanks for your great evaluation. We are very happy that your stay with us was a good one. Guest satisfaction is our highest priority. Our team and I wish you all the best and we look forward to your next visit. Kind regards
3 out of 5
by A verified traveler

Nice hotel in a good area. Though amenities are la

Posted Jun 5, 2017
Pros: Clean, convenient, well designed.
Cons: Ice for guests. Bars of soap in the bathroom (not the liquid stuff that runs all over the place). Better labeling of light switches.
Location: Lots of good places to eat, transportation to city center, and even grocery stores nearby.
My stay was pleasant. It's a nice hotel in a good area. Though the real kicker was getting back from a long, hot, tiring day, only to find that the hotel wouldn't give me any ice without a $0.50 per "cup" charge. This put a damper on my stay at this hotel. Maybe others wouldn't find this policy very upsetting or that big of a deal. But for me, this was unacceptable.
Comment from Hotel Management
Jun 14, 2017 by Monika Schüler, Hotel Management
Dear guest Thank you for your time to review our Leonardo Hotel Berlin. We are always happy to receive the opinion of our guests in order to recognize the quality of our performance. We regret that we did not meet all your expectations and we can understand your displeasure with the situation. We ask for your understanding regarding our price policy. Nice to read that you were satisfied with our location and the cleanliness. It is our hope to be your host again soon and we wish you all the best. Kind regards
5 out of 5
by joseph

Excellent

Posted May 31, 2017 on Hotels
Close to ubhan clean comfortable spacious
2 out of 5
by A verified traveler

Poor service

Posted May 28, 2017 on Hotels
Smoking rooms adjacent to non-smoking. Smell in these non Smoking rooms is terrible, staff unwilling to help. Location is ok, pretty expensive taxi from central station.
3 out of 5
by A verified traveler

Good location terrible beds.

Posted May 26, 2017
Deserves 3 - 4 star rating but the bed was a disaster. Shocking mattress, terrible pillows.
Comment from Hotel Management
May 29, 2017 by Monika Schüler, Hotel Management
Dear guest, Thank you very much for your feedback. Guest comments are extremely useful for improving our performance. Thanks for praising our good location. We regret that we did not meet your expectations regarding the bed. Please be assured that we will take your feedback to heart and take action. We hope you will give us another chance to show our progress. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2017
Excellent, clean hotel. It was a please staying here
Comment from Hotel Management
May 17, 2017 by Monika Schüler, Hotel Management
Dear guest, Thank you for choosing our Leonardo Hotel Berlin and that you gave us such a great feedback afterwards. We always want to provide our guests with the best possible service and comfort. Thank you for your nice evaluation. We hope to see you soon. Kind regards
4 out of 5
by A verified traveler

Clean, modern & great base

Posted May 10, 2017 on Hotels
Clean modern hotel, great breakfast with lots of choice. Lovely little bar with happy hour. 2 mins to Bismarck St. Ubahn great for getting around. Lots of shops & bars/cafes in surrounding area