Ratings based on 1,985 Verified Reviews

3.8 out of 5
78% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Apr 21, 2017 on Hotels
Comment from Hotel Management
Apr 24, 2017
Dear Traveller, Thank you very much for your fantastic comment regarding our hotel. Especially we are very pleased with the praise of 4 points. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again . Thanks and best regards your Andrea Sudfeld
5 out of 5
by Sharron

Meeting our grandbaby

Posted Mar 20, 2017 on Hotels
Our 2nd visit to Berlin, this time to see our new grandchild
Comment from Hotel Management
Mar 24, 2017
Dear guest Sharron, Thank you for taking the time to share comments about your experience in Berlin. We are glad you spend an enjoyable time in Berlin and you felt somehow at home. It would be a pleasure to welcoming you back once again. Sincerely yours, Andrea Sudfeld & Wyndham Berlin Excelsior TEAM
5 out of 5
Recommended
for Everyone
by A verified traveler from Durham

Anniversary trip

Posted Feb 5, 2017
The Excelsior provides the ideal base and is quietly luxurious with an excellent breakfast everyday
Comment from Hotel Management
Feb 9, 2017 by Andrea Sudfeld , Hotel Management
Dear guest Nick, Thank you very much for your fantastic comment regarding our hotel. A more beautiful gift than your feedback does not exist and we are looking forward to welcoming you again .Thanks and best regards your Andrea Sudfeld
3 out of 5
by Michael

Needs to refubished

Posted Jan 19, 2017 on Hotels
I have stayed the Wyndam a few times , but I found that the hotels does need to be refurbished on the floors where the bedrooms are the carpets are dirty and stained , many of the rooms the doors are badly marked , my room the tape round the door was coming off , my coffee cup had not been washed up and was not moved , for the number of stars that the hotel has ,it is disappointing
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Sehr geehrter Gast Michael, vielen Dank für Ihren konstruktiven und ehrlichen Kommentar über Ihren Aufenthalt. Ihren Unmut kann ich sehr gut unter diesen Gegebenheiten verstehen und seien Sie versichert, dass wir bemüht sind die Renovierung schnellstens vornazutreiben.. Vielen Dank für Ihren Hinweis, denn nur so ist es uns möglich uns zu verbessern. Wir hoffen Sie besuchen uns noch einmal, um Sie von unserem Produkt und Dienstleistung zu überzeugen. Mit freundlichen Grüßen Ihre Andrea Sudfeld
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Really great hotel access to everything

Posted Dec 17, 2016
2 minute walk from the main hub station where all the sightseeing tours set off from. And transport in every possible direction to whatever you could possibly what to see. Just another minute up the road to the hope on-off bus tours. The hotel itself was excellent clean, helpfully staff. Bathrooms have both bath and shower. Bar/mini bar expensive but that's par for the course and there are ways to avoid it.
Comment from Hotel Management
Dec 29, 2016 by Management Wyndham Berlin Excelsior , Hotel Management
Dear Guest Clare, Thank you very much for your great feedback, especially of our location and of course of our staff. We are very proud of your feedback. Thank you very much. And hopefully we see us soon in an exciting city and in our hotel. Kind Regards Andrea Sudfeld
4 out of 5
by A verified traveler

Convenient hotel

Posted Nov 14, 2016 on Hotels
Location could be better but good service
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Dear guest Anonym, Thank you for your feedback reharding to your stay at our hotel. We are very proud that you praise our service. Thank you. It is a pity that you are not satisfied with our location direct in the City West of Berlin. May be you try us again by your next visit. We hope to see you again. Kind Regards Andrea Sudfeld
4 out of 5
by A verified traveler

very central and friendly

Posted Nov 10, 2016 on Hotels
The hotel was in a great location near bus and train station. Unfortunately when we stayed in the hotel we were told when booking that there was a spar there. When we had been sightseeing all day we were looking forward to having a spar, but when we asked where it was we were told it was closed due to refurbishment.we were so disappointed.
Comment from Hotel Management
Nov 12, 2016 by General Manager, Hotel Management
Dear guest, Thanks a lot for your feedback! Indeed we have chosen to refurbish our wellness facilities and are very much looking forward to re-opening them in due course. It would be a pleasure to welcome you back on this occasion! We are glad you enjoyed your stay all in all and wish you pleasant future travels. Kind regards, Wyndham Berlin Excelsior
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2016
The hotel has a really nice lobby but the conditions of the rooms are far away from a 4star. Our rooms faced a very busy road hence the reason I needed to use earplugs at night to sleep. The bottle water at the bar costs 7 euros which is very expensive
Comment from Hotel Management
Nov 12, 2016 by Marcus, Hotel Management
Dear guest, Thanks a lot for your review. Indeed being located in the centre of Berlin means that some rooms are unavoidably exposed to some traffic noise. All these rooms in particular, however, are soundproofed specifically. We hope that all in all you had an enjoyable time in Berlin! Kind regards, Wyndham Berlin Excelsior
5 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
Very pleasant indeed.
Comment from Hotel Management
Nov 12, 2016 by General Manager, Hotel Management
Dear guest, Thank you so much for your kind words. The whole team is delighted that we were able to enrich your trip to Berlin and hope you will visit us again some day! Kind regards, Wyndham Berlin Excelsior
3 out of 5
Recommended
for Everyone
by A verified traveler from Harpenden, Herts, UK

Good base for a city break

Posted Oct 22, 2016
Good location just a few minutes walk from Zoo station. Bus stop right outside the hotel. Good breakfast buffet, but can get crowded. Bathrooms need updating. Tea and coffee facilities in room, but limited clothes storage and no drawer space.
Comment from Hotel Management
Oct 28, 2016 by Marcus, Hotel Management
Dear guest, thanks a lot for your feedback. We know that storage space can be a little tight on longer visits and are working on a solution for that. We are glad that all in all you had a relaxing stay at our hotel and hope you will visit us again soon! Kind regards, Wyndham Berlin Excelsior