Suite, 2 Bedrooms | Terrace/patio

Reviews of Bluegreen Shenandoah Crossing, Ascend Resort Collection

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 325 out of 754 reviews" "
Rating 8 - Good. 240 out of 754 reviews" "
Rating 6 - Okay. 113 out of 754 reviews" "
Rating 4 - Poor. 56 out of 754 reviews" "
Rating 2 - Terrible. 20 out of 754 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ron

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff eager to please, courteous. Limited dining: no breakfast, had to drive into town to eat. Most local shops, restaurants closed sunday and monday. Stayed in the lodge: room small and uncomfortable. Nice mattress and shower. Resort? - not really.
Stayed 3 nights in Mar 2024
Response from Dori-Marie on Mar 18, 2024
Dear Ron,Thank you sincerely for taking the time to share your experience at Shenandoah Crossing. Your feedback is incredibly valuable to us.We will ensure that your concerns are shared with our team, and we're committed to addressing them promptly. It's our utmost priority to continuously improve and provide the best possible experience for our guests.We genuinely hope that you'll consider giving us another opportunity in the future. We're dedicated to ensuring that your next stay exceeds your expectations and leaves you with only positive memories.

4/10 Poor

Thomas

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The natural setting was good. That is were it stops. Room in lodge was dmsll, limited tv channels, two beds but only one chair, ( they refused to give us another chair, nowhere to eat out. Resort restaurant was closed, had to drive 20 minutes to get breakfast. We did fine a great employee who was helpful and solved a couple of our problems. His name is Warren!!
Stayed 4 nights in Jan 2024
Response from Dori-Marie on Jan 8, 2024
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Amy

Liked: Cleanliness, staff & service
The cabins are lovely. But there are not numerous trails on the property as advertised. It is very remote. There is nothing anywhere near it, so in the winter there is little to do. I also didn’t like a 10:00 a.m checkout, when they ask you to assist in the housekeeping.
Stayed 4 nights in Jan 2024
Response from Dori-Marie on Jan 8, 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Dori-Marie on Dec 19, 2023
Thanks for staying with us. We look forward to seeing you again!

6/10 Okay

Tyler

Traveled with partner
Disliked: Staff & service
Response from Dori-Marie on Feb 5, 2024
Thank you for your feed back. Hope to see you again.

6/10 Okay

Sonja

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The cabin could've been a little cleaner
Stayed 3 nights in Nov 2023
Response from luis on Nov 20, 2023
We appreciate you sharing your feedback, Sonja! We are glad to hear you enjoyed your vacation at our Shenandoah Crossing resort. Your review regarding your stay is useful to help us become a better property. We would be glad to have you stay with us again.

10/10 Excellent

carlie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Nov 2023
Response from Dori-Marie on Nov 17, 2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dori-Marie on Nov 15, 2023
Thank you for taking the time to share your review, Russell. We are thrilled that you enjoyed your time at our Shenandoah Crossing and would be happy to have you stay with us again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property with nice options for food nearby.
Stayed 2 nights in Nov 2023
Response from Dori-Marie on Nov 6, 2023
Thanks for staying with us. We appreciate your feedback. We look forward to seeing you again!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the horses!!
Stayed 2 nights in Aug 2023
Response from Dori-Marie on Aug 22, 2023
Thanks for staying with us. We appreciate your feedback. We look forward to seeing you again!

8/10 Good

Jack

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the property itself. It is a time share type hotel with cabins, with pools, peace and quiet, a conference room, horses/pastures/barns to board them, golf, putt putt golf, carts, very nice people working there. Only thing that has opportunity for improvement is just upgrade room air conditioners (in the hotel rooms), and put microwaves in rooms, as well as fold out suitcase stands. All else is good. I would definitely stay again if invited or opportunity was open.
Stayed 2 nights in Aug 2023
Response from Dori-Marie on Aug 9, 2023
We very much appreciate and value your feedback and will share it with our team. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just beautiful!
Stayed 2 nights in Aug 2023
Response from Dori-Marie on Aug 9, 2023
We’re so thrilled to hear you enjoyed staying with us. We will happily share your compliments with our team. We look forward to seeing you again!

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Dori-Marie on Jul 27, 2023
Thank you for staying with us. We hope to see you again soon.

6/10 Okay

Ashley

Stayed 2 nights in Jul 2023
Response from Dori-Marie on Aug 9, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Steve

Traveled with family and small children
Liked: Cleanliness
It was lime paradise! EVERYTHING WAS PERFECT! I can’t wait to come back next year.
Stayed 4 nights in Jul 2023
Response from Dori-Marie on Jul 12, 2023
We would like to thank you for your recent visit to Bluegreen's Shenandoah Crossing. It has been a real pleasure to serve you. Every guest is a valued guest, and we are delighted to have been your hotel of choice during your recent stay.

4/10 Poor

Steven Lewis, Harker Heights

Disliked: Cleanliness
The property could use some upgrades. They closed the Tavern due to COVID and still not open.
Stayed 2 nights in Jul 2023
Response from Dori-Marie on Jul 11, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

paloma, Montgomery Village

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Jul 2023
Response from Dori-Marie on Jul 11, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff, small rooms, clean, responsive
Stayed 2 nights in Jul 2023
Response from Dori-Marie on Jul 11, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shauna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and very well maintained and clean. Loved all the horses and barn animals, as well as local wildlife.
Stayed 2 nights in Jul 2023
Response from Dori-Marie on Jul 11, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids love it
This is our second stay here. The first time we stayed in a cabin, this time in the lodge. I definitely recommend the cabins for privacy, quiet, and a kitchen. The lodge is more like a hotel stay, it was fine but we had a problem with noisy neighbors. The kids love the multiple pools, horses, mini golf etc.
Stayed 4 nights in Jun 2023
Response from Dori-Marie on Jul 11, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Brendon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. The only thing we didn’t like About they don’t have a restaurant on site. It’s been closed since Covid. But very relaxing and family friendly
Stayed 1 night in Jun 2023
Response from Dori-Marie on Jul 5, 2023
Thank you for taking the time to share your experience at Shenandoah Crossing, Brandon. We will share your insight with our team. Your review regarding your stay is useful to help us become a better property.

6/10 Okay

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need restaurant onsite.
Very disappointing that there is no restaurant in the lodge. Next closest restaurant is not on property. Very inconvenient. Inquiries did not give a good reason for lack of food. There is a wonderful empty restaurant on site.
Stayed 2 nights in Jun 2023
Response from Dori-Marie on Jul 5, 2023
Thank you for your feedback, Cynthia. We will share your insight with our team. Your review regarding your stay is useful to help us become a better property.

10/10 Excellent

Marguerite

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Family getaway
Had a nice stay didnt get to eplore or do anything because ir rained the whole time we was there
Stayed 2 nights in Jun 2023
Response from Dori-Marie on Jun 27, 2023
Thank you for taking the time to share your review, Marguerite. We are thrilled that you enjoyed your time at our Shenandoah Crossing and would be happy to have you stay with us again!

8/10 Good

dominick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the main lodge, very clean and friendly staff, no dining area, bar or WiFi, a lot of areas were closed like pools or had limited days and hours like the lake and mini golf,so check before hand on the activities u like to do
Stayed 1 night in Jun 2023
Response from Dori-Marie on Jun 27, 2023
Thank you for taking the time to share your review, Dominick. We are thrilled that you enjoyed your time at our Shenandoah Crossing and would be happy to have you stay with us again!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place, will return
Stayed 3 nights in Jun 2023
Response from Dori-Marie on Jun 20, 2023
Thank you for taking the time to share your review, Patricia. We are thrilled that you enjoyed your time at our Resort and would be happy to have you stay with us again!

8/10 Good

Heidi

Traveled with family
Liked: Staff & service
Secluded Getaway
This property is perfect for a family getaway; I do mean getaway as it is in a secluded out of the way location. Lots of activities…pools, tennis, basketball, mini golf, horseback riding, catch and release fishing, and a bit more. My only complaint was cabin was not as described and some activities are pricey.
Stayed 4 nights in Jun 2023
Response from Dori-Marie on Jun 20, 2023
We very much appreciate and value your feedback and will share it with our team. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Good

Margaret

Liked: Cleanliness
Stayed 3 nights in Jun 2023
Response from Dori-Marie on Jun 13, 2023
Thanks for staying with us, Margaret. We appreciate your feedback!

10/10 Excellent

Donna, Chesterfield

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property is absolutely gorgeous. We stayed in the lodge and could see the horse pasture from our room. The room we stayed in was quite small/tight but very comfortable and nicely appointed. We were disappointed that the bar/restaurant in the lodge is still not open. So in lieu of that, we ventured out to a local convenience store to buy a bottle of wine and brought it back to the lodge to enjoy on their back porch. We had breakfast at the General Store on our last day. It was delicious. The General Store is perfect and very close to the lodge. Overall, we are looking forward to coming back, maybe in the Fall, and staying in a cabin.
Stayed 2 nights in Jun 2023
Response from Dori-Marie on Jun 13, 2023
Thank you for taking the time to share your experience at The Shenandoah Crossing. It has been a real pleasure to serve you. Every guest is a valued guest, and we are delighted to have been your hotel of choice during your recent stay.

6/10 Okay

vincent

Stayed 2 nights in Jun 2023
Response from Dori-Marie on Jun 27, 2023
Thanks for staying with us, Vincent. We appreciate your feedback!

8/10 Good

Kevin

Stayed 3 nights in May 2023
Response from Dori-Marie on Jun 13, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very family friendly, but still reasonably peaceful and quiet.
Stayed 2 nights in Apr 2023
Response from Dori-Marie on May 16, 2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Dori-Marie on May 12, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, out in the country. Friendly staff. Dis likes room was very small didn't even have a chair.
Stayed 2 nights in Apr 2023
Response from luis on May 3, 2023
We appreciate you sharing your feedback, Anthony! We are glad to hear you enjoyed your vacation at our Shenandoah resort. Your review regarding your stay is useful to help us become a better property. We would be glad to have you stay with us again.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfuly time in such a beautiful place! we WILL be back
Stayed 2 nights in Apr 2023
Response from luis on Apr 25, 2023
Thank you for sharing your 10/10 review, Jordan! We are thrilled to learn you enjoyed your vacation at our Shenandoah Crossing resort. We would be honored to have you stay with us again!

10/10 Excellent

Buffie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like a home away from home❤️
Stayed 4 nights in Apr 2023
Response from Dori-Marie on Apr 11, 2023
Thank you for taking the time to share your experience at Shenandoah Crossing, Buffie. We’re so thrilled to hear you enjoyed staying with us. We look forward to seeing you again!

6/10 Okay

Denise

Stayed 1 night in Apr 2023
Response from luis on May 3, 2023
We appreciate you sharing your feedback, Denise! We are glad to hear you enjoyed your vacation at our Shenandoah resort. Your review regarding your stay is useful to help us become a better property. We would be glad to have you stay with us again.

4/10 Poor

Lena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that there is a lot of activities on the property. Did not like how long it took to check in then I was given the wrong room ( booked 2 queens and got a king room)
Stayed 1 night in Apr 2023
Response from luis on Apr 6, 2023
Thank you for taking the time to share your review, Lena. We would like to extend a sincere apology regarding the issues you experienced. We will be sharing your insight with our team.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from luis on Mar 29, 2023
Thank you for sharing your 10/10 review, Sandra! We are thrilled to learn you enjoyed your vacation at our Shenandoah resort. We would be honored to have you stay with us again!

4/10 Poor

Daniel

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms are so small. This was the worst room I ever stay in. Not even a chair to sit on. The bar and restaurant aren't open and there's nowhere close to eat. We went to the gift shop and the cook called out so we couldn't even get a bagel for breakfast. Be prepared to go hungry if you stay here. Maybe if you get a cabin, you can cook yourself, but that's no vacation.
Stayed 2 nights in Feb 2023
Response from luis on Feb 28, 2023
Thank you for taking the time to share your review, Daniel. We would like to extend a sincere apology regarding the issues you experienced. We will be sharing your insight with our team.

2/10 Terrible

David

Traveled with family
Disliked: Staff & service, room comfort
Cannot recommend
Our 6th stay; will be our last. No one could give us an honest answer about what we were getting and who was making decisions. We were moved three times, and then we were moved again after learning that the wood-burning fireplace requires electricity during an un-announced "scheduled" power outage.
Stayed 2 nights in Feb 2023
Response from luis on Feb 21, 2023
Thank you for taking the time to share your review, David. We would like to extend a sincere apology regarding the issues you experienced. We will be sharing your insight with our team.

8/10 Good

Afomiya

Stayed 2 nights in Jan 2023
Response from luis on Mar 6, 2023
Thank you for sharing your kind review, Afomiya! We are thrilled to hear you enjoyed your vacation at our Shenandoah Crossing resort. We would be happy to have you stay with us again!

10/10 Excellent

Andre

Stayed 2 nights in Jan 2023
Response from luis on Jan 11, 2023
Thank you for sharing your 10/10 review, Andre! We are thrilled to learn you enjoyed your vacation at our Shenandoah Crossing resort. We would be honored to have you stay with us again!

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from luis on Dec 27, 2022
Thank you for sharing your 5-star review, Sharon! We are thrilled to learn you enjoyed your vacation at our Shenandoah Crossing resort. We would be honored to have you stay with us again!

10/10 Excellent

Michelle

Stayed 3 nights in Nov 2022

6/10 Okay

Hasan

Stayed 2 nights in Nov 2022

4/10 Poor

Kathy A.

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Timeshare property
This is a time share property- they immediately try to get you to sign up for a time to sit & listen to their presentation. This is not your typical hotel. Minimal amenities. Very disappointed.
Stayed 2 nights in Oct 2022
Response from luis on Oct 31, 2022
Thank you for taking the time to share your review, Kathy. We would like to extend a sincere apology regarding the issues you experienced. We will be sharing your insight with our team.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish restaurant had been open.
Stayed 3 nights in Oct 2022
Response from luis on Oct 18, 2022
Thank you for sharing your 5-star review, Crystal! We are thrilled to learn you enjoyed your vacation at our Shenandoah resort. We would be honored to have you stay with us again!

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet family friendly spot
Cabins were amazing- the location is beautiful! Can’t wait to go back!
Stayed 2 nights in Oct 2022
Response from luis on Oct 18, 2022
Thank you for sharing your10/10 review, joanne! We are thrilled to learn you enjoyed your vacation at our Shenandoah resort. We would be honored to have you stay with us again!

10/10 Excellent

Dimple

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing and nice location to relax and enjoy all basic needs are available in kitchen loved it
Stayed 2 nights in Oct 2022
Response from Dori-Marie on Oct 10, 2022
Thank you for taking the time to share your experience at our Resort. We look forward to seeing you again!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from luis on Oct 3, 2022
Thank you for sharing your 10/10 review, Daniel! We are thrilled to learn you enjoyed your vacation at our Shen Crossing resort. We would be honored to have you stay with us again!