Ratings based on 188 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
81% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Problems encountered

Posted Aug 31, 2015
Pros: Price. Location. Nice but not best breakfast. Staff were friendly but only mgmt. staff effective to make decisions or take action.
Cons: Check on whose in parking lot. Train and authorize staff to act on noise issues. Proactive vice reactive. Moist breakfast eggs.
Location: No guide provided on what's nearby
Hard to find behind chicken place. Room location next to barking dog (9pm to 7 am) with less than helpful front desk to get barking stopped. Car being revved at 7 am outside room in parking lot should have been heard by staff but nothing done. Bath tub stopper did not work and the shower device in faucet broke loose making comfortable morning bath use impossible. Front desk basically unresponsive to problems. Mgmt staff did react but long after events occurred. Price is right but accommodations left bad taste.
2 out of 5
by A verified traveler

Get what you pay for

Posted Aug 22, 2015
Felt like a dormitory. Needs update desperately. Located on busy commercial street. Distance to UVA and historic downtown as well as Monticello was fine for our short stay.
1 out of 5
by A verified traveler from Texas

Posted Aug 17, 2015
Pros: Nothing
We waited 15 to 20 minutes then told we could not check in .also they waited on some one else . Then when we returned still no room avaliable .they would not give me a receipt and I had already paid very incompetent.
2 out of 5
by A verified traveler

One night stay

Posted Aug 10, 2015
Room was wet from cleaning. Staff quickly moved use to another room with no issues. Bed was like sleeping on plastic over springs. I was looking for a good inexpensive hotel for one night. I was disappointed. Expected more for the price I paid.
3 out of 5
Recommended
for Everyone
by A verified traveler from VA

Met our needs.

Posted Jul 29, 2015
We were moving out of the country and packing our home. We needed something close to "live" in for a week or so while we transitioned out of our home. We selected comfort inn. The room was comfortable and a nice respite. Getting to the room was painful, the luggage carts (one works, one doesn't). The main front doors are not motion activated and the sidewalk is too narrow for the luggage cart to roll or turn on. Creating a nightmare. Often the elevator wouldn't work or would get stuck on a floor with the doors opening and closing. There's one elevator. Our room safe didn't work we called the front desk for the code to reset it, it didn't work. Numerous attempts we finally got a maintenance man to reset it the next day. After very long days of packing, cleaning and all the preparations of moving all we wanted was to return to our room - but we couldn't because often our door lock and handle would not work. Several days this too went on with "resets" and finally the offer to move to another room. By this time we had 7, 8 pieces of luggage and a fridge full of items. It simply was not an option. We endured. Hopefully, the room lock, latch has been replaced. I suppose for $700 it was ok. There was breakfast every morning and a/c. It certainly added to my stress and made my moving ever more complicated.
Comment from Hotel Management
Aug 6, 2015 by Sarah Holliday, Hotel Management
While it is difficult to hear that your stay simply met your needs and failed to exceed your expectations, we appreciate all guest feedback as it helps us to improve our hotel and the services that we offer for future guests. Please accept my apologies for the inconveniences you encountered during your stay. I can assure you that your comments are being addressed to ensure a better experience for future guests. We hope that when your travels bring you back stateside you will give us the opportunity to provide you with a superior stay.
2 out of 5
by A verified traveler

Posted Jul 25, 2015
Cons: Needs extensive updating including new elevators.
Needs extensive updating including new elevators.
Comment from Hotel Management
Aug 10, 2015 by Sarah Holliday, Hotel Management
Thank you for providing us with candid feedback on your stay. We have a number of upgrades and improvements planned for the coming months, including updates to our elevator. I sincerely hope that you will consider staying with us in the future so that we will have the opportunity to provide you with a superior experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

Weekend getaway

Posted Jul 15, 2015
Pros: Attractive lobby, great location, and nice pool
Cons: Nothing at this time
Location: Close to Route 250 and 29. Excellent location.
Travelled to Charlottsville to visit for three days with some friends. City,hotel and weather were all great!
Comment from Hotel Management
Jul 25, 2015 by Sarah Holliday, Hotel Management
Thank you for trusting Comfort Inn University for your overnight accommodations during your recent Charlottesville getaway! We are delighted you had a great stay with us and we look forward to welcoming you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlottesville, VA

A Night for Paul McCartney

Posted Jul 2, 2015
Pros: Everything was satisfactory.
Cons: It was a non-smoking room and there was the smell of cigarette smoke when we entered the room.
Location: Very well located for shopping and restaurants.
I think everyone in the hotel was there for the Paul McCartney concert. The room and the bathroom were extrememely clean. However, even though it was supposed to be a non-smoking room, there was a slight smell of cigarette smoke in the room. The staff was very friendly and helpful.
Comment from Hotel Management
Jul 26, 2015 by Sarah Holliday, Hotel Management
What fun it was for us to welcome so many fans of Sir Paul McCartney to the hotel while visiting Charlottesville for the concert. Thank you for taking the time to provide us with feedback on your stay. By letting us know what you liked about your stay and how we can improve you are helping us to ensure a superior experience for future guests. We hope you will stay with us again and we hope to always exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Va. Beach VA

Comfort Inn Charlottesville

Posted Jun 29, 2015
Pros: Friendly and pet friendly
Location: lots of things to do nearby. Great location near UVA
The hotel staff were very nice and friendly. . They seemed very interested in our comfort and wellbeing
Comment from Hotel Management
Jul 3, 2015 by Sarah H., Hotel Management
Thank you for your review. Enjoyed reading that our staff took good care of you during your stay. Please come back again to visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Buy Some New Carpet!

Posted Jun 24, 2015
Pros: Comfort, low noise level. VERY CLEAN!
Cons: Needs a third lamp in room and new carpet.
Location: Within easy drive to downtown and to Monticello. Short walk to Canes restaurant.
Hotel is hidden behind a Cane's Chicken restaurant. Very small sign at road. Difficult to notice sign. Carpet is quite worn both in the lobby, hall and room. Numerous stains on carpet. Piece of carpet cut as molding unattached from wall. Only two lamps in room. Poor lighting. A third lamp would have made a difference. That being said, as always, a Comfort Inn is comfortable. Pillows are great, mattress is great, and the rooms are always clean. This room with all the age showing on the carpet and even with the stains, you could tell was cleaned by someone who takes pride in a job well done. Breakfast was more than adequate and the noise level was the best of ANY hotel I have ever stayed in. Also, the cooling system was fantastic.
Comment from Hotel Management
Jul 3, 2015 by Sarah H., Hotel Management
Thank you so much for taking the time to write such a detailed review of your visit. I was pleased to read that while there may be some age to the carpet, it was evident that the staff takes pride in their jobs. I'm very happy to share with you that the hotel is scheduled for a very nice renovation later this year. The plans are already in the works and we are waiting until the season slows down a bit to proceed. I'm confident you'll be pleased with the end result so be sure to visit again!