Terrace/patio

Reviews of Courtyard by Marriott Charlottesville

3 out of 5
Courtyard by Marriott Charlottesville
638 Hillsdale Dr, Charlottesville, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 392 out of 884 reviews" "
Rating 8 - Good. 330 out of 884 reviews" "
Rating 6 - Okay. 105 out of 884 reviews" "
Rating 4 - Poor. 38 out of 884 reviews" "
Rating 2 - Terrible. 19 out of 884 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Exterior of property being renovated with front entrance closed. It was a little confusing getting in but once in everything was nice and new.
Stayed 1 night in Apr 2024

2/10 Terrible

Jamilla, Richmond

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is not flexible for families. They kicked out a disabled man who was on dialysis without any ability to adjust the issue. We won’t be using the Marriott brand again.
Stayed 7 nights in Apr 2024
Response from Management on Apr 10, 2024
Hello,The young man in the room was asked to leave the hotel due to a strong odor of cannabis coming from the room. Smoking of any kind is prohibited in all of our guest rooms. A violation of this policy is grounds to be asked to leave. The smell was noticeable throughout the terrace floor hallway. We were sold out over the weekend, and this negatively affects all guests who are walking through or staying on that hallway. Additionally, there was a young woman in the room who appeared to be patrolling the terrace hallway and waiting at hotel entrances to let in other individuals. This is a violation of our security policy, as our exterior entrances are accessed via key card only for guest safety and security. The maximum occupancy for a king room is three individuals. At one point, the girl and young man in the room were seen sprinting down the hallway to enter the room. Multiple calls were made to police (not originating from hotel staff) regarding someone being injured / in danger in the room. The police were also called regarding loud noise coming from the room. A local number called the front desk multiple times alleging that there was yelling and loud music coming from the room. This pattern of behavior is damaging to our business, disruptive to guests, is not reflective of the professional decorum that is expected of all individuals who are staying at our property.Even though this was a non-refundable reservation where our hotel policies were violated, we extended the courtesy to only charge for the first two nights stayed, the night that the young man was evicted, as well as the early departure fee. We did not charge for the whole week.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Inside was great, outside construction was messy and entrance was not well marked
Stayed 1 night in Apr 2024

10/10 Excellent

robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Traveled with family
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Tanya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. The room was spotless and the beds were very comfortable. Recently updates.
Stayed 1 night in Feb 2024

4/10 Poor

Don

Traveled with partner
Disliked: Property conditions & facilities
This hotel has one small elevator for a 2 story building, which wasn’t working well at all. We feel it is a fire hazard for 2 floors to evacuate through 2 small stairwells at either end of the building. Also we might have read the description incorrectly, but we were surprised that there wasn’t even coffee available without paying for it.
Stayed 1 night in Feb 2024

6/10 Okay

Chansee, Desert Hot Springs

Staff
Stayed 1 night in Feb 2024

10/10 Excellent

Jack

Stayed 1 night in Jan 2024

10/10 Excellent

Jared

Business traveler
Very clean and nice room. Easy check in and check out experience. Would definitely stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Angel J

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

GOPI SIDDANNA

Stayed 1 night in Dec 2023

10/10 Excellent

Osama

Stayed 12 nights in Dec 2023

10/10 Excellent

Danae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kent A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction
Stayed 4 nights in Nov 2023

6/10 Okay

Shelley

Liked: Cleanliness, amenities
Wasn’t a fan to have to go around the building then take elevator to second floor then to walk basically a half mile to get to my room at 11:40p at night by myself! Carpet on hallway floors is not convenient to roll a suitcase.
Stayed 1 night in Nov 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Property under renovations and will be better soon.
Stayed 1 night in Nov 2023

8/10 Good

Tracy

Traveled with partner
Liked: Cleanliness, staff & service
Very comfortable clean rooms, had everything you needed. Staff very friendly and helpful nothing was too much trouble.
Stayed 6 nights in Oct 2023

8/10 Good

Michael

Stayed 1 night in Nov 2023

4/10 Poor

Gregory

Traveled with partner
Worst hotel bed I’ve ever slept in.
Stayed 1 night in Oct 2023

8/10 Good

Anna Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with the Handicapped Room. Spacious room and easy to maneuver bathroom. Staff was accommodating to get me the room even though not requested through Expedia. I had come in from Manhattan in the evening where I had stayed at the Marriott Fairfield in mid-town. Breakfast was included there. I was surprised that breakfast was not included in the Charlottesville Courtyard, especially since the property was being renovated and not all rooms were easily available.
Stayed 1 night in Oct 2023

4/10 Poor

Shelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Back behind an abandoned shopping mall. Dark. No sign. Poor front desk service. Very inconvenient entrance to rooms.
Stayed 2 nights in Oct 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was a bit strange, but after we found the hotel it was convenient. It is an old hotel, but is being renovated. It is clean and the staff is cordoal and helpful.
Stayed 1 night in Oct 2023

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service
The hotel was undergoing renovations during our stay however it did not impact us in any major way. I heard some noise while outside but nothing inside. The property felt "tired". I would give it another look once the renovations have been completed.
Stayed 2 nights in Oct 2023

10/10 Excellent

Edith, Urbanna

Stayed 1 night in Oct 2023

8/10 Good

Harry

Liked: Staff & service
The property was ok, however there was an odd smell prevalent through the facility
Stayed 1 night in Sep 2023

6/10 Okay

Randy

Liked: Cleanliness, staff & service, room comfort
Unsatisfied
The room was well organized when we arrived and settled. As we finished settling we noticed a few things. There were no trash bags in the receptacles, the handle for the shower was loose which made it difficult to handle the hot and cold water, and the toilet had a slow flush where it did not drain properly. We were mainly out in town then whole day but for the price ($235+$10 insurance), it was not at all worth it. There was only coffee (and coffee maker) available and no other amenities like flip flops, bath robes, and toiletries (q-tips, lotion, etc…) available. Had I known this was the outcome of what to expect from a Marriott brand, I’d definitely spend my money elsewhere, where it is appreciated. I would not revisit this brand hotel in future.
Stayed 1 night in Sep 2023

10/10 Excellent

Loren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Murtada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great deal,friendly staff
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Marie-France

Liked: Cleanliness, staff & service
Quick stay
Stayed 1 night in Aug 2023

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Tammie

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Much Better Places to stay in Charlottesville!
Hotel needs updated. Elevator made a banging noise when closing. Grounds needed mowed. And their advertised Bistro Restaurant, is an overpriced counter, not a restaurant.
Stayed 6 nights in Aug 2023

10/10 Excellent

Sid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

birch

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, nicely kept and staff was very helpful. Really liked my room. Had everything just like it was advertised. Would stay there again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop
Nice hotel, friendly staff, very clean!
Stayed 1 night in Jul 2023

10/10 Excellent

Sarah, Clayton

Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in..
Stayed 1 night in Jul 2023

10/10 Excellent

Lynn

Stayed 1 night in Jul 2023

10/10 Excellent

Hillary Mack

Stayed 10 nights in Jun 2023

10/10 Excellent

Joe

Stayed 2 nights in Jul 2023

6/10 Okay

Tina

Business traveler
Room was adequate. Odd odor when I walked in. Air didn’t cool as expected….thermostat didn’t appear to register correctly. Staff were very friendly and accommodating. Neutral opinion of this property.
Stayed 1 night in Jul 2023

8/10 Good

Jo Ann

Liked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Pierce

Great staff!
Stayed 2 nights in Jun 2023

2/10 Terrible

James

Liked: Staff & service, property conditions & facilities
Double billed and could not fix
Stayed 1 night in Jul 2023

8/10 Good

Martha

Stayed 1 night in Jun 2023

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Jolane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My suggestion would be to have more variety to eat at Bistro, possibly wraps, subs if hot foods are difficult, and maybe something for children, a good burger is always welcome. Thank you
Stayed 1 night in Jun 2023