Ratings based on 1,407 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from md

Training course at hotel

Posted Jul 21, 2017
Good hotel while at a training. Close to many restaurants and downtown. Room comfortable and clean. Paul at front desk helpful. Restaurant food good but pricey. Pool and gym were being remodeled so no comment on those amenities.
Comment from Hotel Management
Jul 24, 2017 by Don D, Hotel Management
Thank you for the nice feedback about your recent visit to our hotel during your training. I will share these comments with my team to reassure them their hard work is paying off.
5 out of 5
Recommended
for Everyone
by A verified traveler from Akron

Nice clean hotel

Posted Jul 11, 2017
Traveling for business, was very pleased with the room, the staff and the cleanliness
Comment from Hotel Management
Jul 12, 2017 by Don D, Hotel Management
Thank you for your 5 star rating
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2017
Great location, friendly staff the hotel is a little dated but overall very nice
Comment from Hotel Management
Jul 4, 2017 by Don D, Hotel Management
Thank you for your feedback and 4 star rating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Jun 29, 2017
Food was decent to good. Complimentary cookie and Wall Street journal was nice. 1st floor was a bit stuffy and seemed a bit old and could smell fresher but was fine enough.
Comment from Hotel Management
Jul 4, 2017 by Don D, Hotel Management
Thank you for your feedback and 4 star rating
5 out of 5
by Tim J Clancy

This traveler left a rating score only Posted Apr 24, 2017 on Hotels
4 out of 5
by Tonya

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
Apr 25, 2017
Thank you for the 4 star rating
4 out of 5
by amit

Convenient, clean, friendly

Posted Apr 20, 2017 on Hotels
Comfortable two night stay for a family of four.
Comment from Hotel Management
Apr 25, 2017
Thank you for your great comments and the 4 star rating.
5 out of 5
by Kathie

NEED MORE PARKING SPACES

Posted Apr 19, 2017 on Hotels
LOVED OUR STAY AT DOUBLETREE IN CHARLOTTESVILLE, VIRGINIA. THE ONLY PROBLEM WE ENCOUNTERED WAS NOT ENOUGH PARKING FOR ALL THE EVENTS THEY HAD GOING ON AT THE SAME TIME. THERE WAS NO PARKING FOR THE BOOKED GUESTS IN THE EVENING BECAUSE THERE WAS SO MANY EVENTS GOING ON, EXAMPLE...WEDDINGS, REUNIONS ETC.. ALL THE EVENT GUESTS TOOK ALL THE PARKING SPOTS THAT WERE SUPPOSE TO BE AVAILABLE FOR THE DOUBLE TREE GUESTS. WE HAD AN INCIDENT THE NIGHT EVERYTHING WAS GOING ON THERE. A CAR PULLED CROSS WISE TALKING UP TWO PARKING SPOTS. WE TOLD THE FRONT DESK, BUT THEY DIDN'T SEEM TO CARE THAT THEIR GUESTS HAD NO WHERE TO PARK. THEY ALSO SAID THEY WOULDN'T HAVE THE CAR TOWED AWAY.
Comment from Hotel Management
Apr 25, 2017
Thank you for your feedback. We apologize for the inconvenience you experienced. I will review your comments with my team to make adjustments to our operation to resolve this issue.
4 out of 5
by Joseph

Posted Apr 12, 2017 on Hotels
Comment from Hotel Management
Apr 25, 2017
Thank you for the 4 star rating
3 out of 5
Recommended
for Everyone
by A verified traveler

Poor housekeeping ruined experience

Posted Apr 4, 2017
The hotel is well located, the food was very good, the hotel could be fantastic. However, The extremely poor housekeeping ruined this experience. The pool area was not cleaned. Day after day we returned to find the same dirty table surfaces, and trash that we picked up. It took 3 days before I actually walked the hall to our room without seeing towels and garbage bages left out to be picked up. Our first night the air in our room was broken. To their credit, they did fix this the next day. Upon returning from being out all day we found our room had not been serviced. We called the front desk and were told that 'we clean the rooms during dinner time'. This struck me as odd, however we went to dinner, returning after 7pm to find a room that had trash emptied and fresh towels left. However the room itself was a mess. Beds hastily pulled with covers half done, the floors were dirty, with remnants of trash left on them, it was not cleaned. We tools photos to show the manager. He remarked it had been a bad few days, and apologized and offered to comp dinner the next night. We appreciate the efforts to make it right. The bigger tragedy is that the hotel could be some much better if their housekeeping were at very least adequate.
Comment from Hotel Management
Apr 25, 2017 by Don, Hotel Management
Thank you for your feedback about your recent visit to our hotel. I will share your comments with our team so we can make adjustments to our processes and improve.