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Reviews of Fairfield Inn & Suites by Marriott Charlottesville North

2.5 out of 5
Fairfield Inn & Suites by Marriott Charlottesville North
577 Branchlands Blvd, Charlottesville, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 450 out of 1005 reviews" "
Rating 8 - Good. 401 out of 1005 reviews" "
Rating 6 - Okay. 98 out of 1005 reviews" "
Rating 4 - Poor. 36 out of 1005 reviews" "
Rating 2 - Terrible. 20 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The main complaint is the running toilet and then it literally took more than 3 minutes for the toilet tank to fill after flushing and it ran all night. Also, the room was so cold all night even after turning off the unit. Cold air blew all night. We even turned the heat on the next morning and it didn't seem to be working great set at 76 degrees. These things were very annoying. I only stayed one night for a few hours so I didn't complain. I was also put in a handicap room which I did not request and couldn't hang my bag or clothes because they would have been on the floor. I had to hang them from the door hinge. Again, I didn't want to complain. I just think that if a guest didn't request a handicap room they should be reserved or at least ask the guest when checking in if they mind being assigned to a handicap room.
Stayed 1 night in Mar 2024
Response from Carlton S. on Mar 25, 2024
Dear Robin,Thank you for sharing your experience. We hope to get a chance to better serve you in the future.

6/10 Okay

Kevin

Liked: Staff & service, property conditions & facilities
The front desk workers were so nice
Stayed 1 night in Mar 2024
Response from Carlton S. on Mar 25, 2024
Dear Kevin,Thank you for staying with us. We hope to see you again.

10/10 Excellent

Kenia

Stayed 1 night in Feb 2024
Response from Carlton S. on Mar 25, 2024
Dear Kenia,Thank you for staying with us. We hope to see you again soon.

8/10 Good

Jill, Newport Beach

Liked: Cleanliness, staff & service
Room was clean and price was good.
Stayed 1 night in Mar 2024
Response from Carlton S. on Mar 18, 2024
Dear Jill,Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carlton S. on Mar 18, 2024
Dear John,Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing and rooms were excellent!
Stayed 1 night in Mar 2024
Response from Jovi on Mar 11, 2024
Thank you for your 5/5 review, Donna. We are glad that you enjoyed your stay with us. We hope to host you again in the future!

8/10 Good

walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carlton S. on Feb 21, 2024
Dear Walter,Thank you for staying with us.

10/10 Excellent

Rick

Stayed 1 night in Feb 2024
Response from Carlton S. on Mar 21, 2024
Dear Rick,Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was clean, , had easy parking and convenient
Response from Jovi on Feb 2, 2024
We thank you for your 5/5 review, Gloria! We hope to see you again in the future!

10/10 Excellent

Amy

Stayed 1 night in Jan 2024
Response from Jovi on Feb 2, 2024
Thank you for the 5/5 review, Amy! We hope to see you again in the future!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, roomy, super breakfast, excellent staff.
Stayed 1 night in Dec 2023
Response from Jovi on Feb 2, 2024
We thank you for the 5/5 review, Mark! We hope to see you again in the future.

8/10 Good

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very welcoming. We dropped our belongings in the room and headed out for dinner. There were a lot of options close by. When we got back we noticed a hot chocolate and tea area. A lovely touch. The room was very clean but the bed was atrocious! It sunk in the middle. We kept falling into each other during the night. It took me 5 minutes of warm up stretching to be able to stand upright the next morning. Also the refrigerator made a weird high pitched noise. I almost unplugged it.
Stayed 1 night in Dec 2023
Response from Carlton S. on Feb 21, 2024
Dear Jenny,Thank you for staying with us while visiting Charlottesville. We appreciate the time you took to let us know about the bed in your room. We will pass this along to the appropriate team members to be addressed accordingly. We look forward to seeing you again, should your travels bring you this way.

8/10 Good

MONICA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No channel guide for TV available in room. No extra blankets or pillows in the room as most hotels have. AC did not work efficiently.
Stayed 1 night in Dec 2023

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Susan G.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Joseph

Stayed 2 nights in Nov 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. The only reason I didnt give 5 stars was because the bed was pretty uncomfortable. Also, room service came in and took all the dirty towels and didnt leave clean ones so we had no towels left in our room, we had to go downstairs to get some from the front desk. Other than that, hotel is pristine and staff is AMAZING
Stayed 4 nights in Nov 2023

2/10 Terrible

Mike

Disliked: Property conditions & facilities
This was my third stay here and my last. Room was full of roaches
Stayed 1 night in Nov 2023

10/10 Excellent

Benjamin

Stayed 1 night in Nov 2023

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for a 3 day weekend visiting our daughter at UVA. Comfy bed, decent breakfast and coffee was always hot and strong. Will stay here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay again
Lauren was very welcoming at check in. Our room was clean and the room was quiet. Breakfast was great with plenty of options. Hotel was close to shopping area and soccer fields.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and inviting
The ladies at the front desk were so personable and friendly. I felt as if I definitely ask them for anything. They were very welcoming and inviting. The hotel was clean; breakfast was okay; the room was comfortable and I have a hard time falling asleep in hotels. Overall I would stay again if I need to for short periods.
Stayed 1 night in Oct 2023

4/10 Poor

Zarif

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and our room was very clean.
Stayed 1 night in Sep 2023

6/10 Okay

Edie

Liked: Staff & service
Overall not up to Marriott Bonvoy status
The mattress was uncomfortable, and the carpets were old and dirty. The room was very small for the price per night. There were a bunch of people grilling out back like they lived there, and homeless people hanging out. Weird. Breakfast was good and people were very nice.
Stayed 3 nights in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Duane

Stayed 1 night in Sep 2023

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Clinton Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Juan, Moneta

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Property was nice, I am try to get extra night and they doble the price from$130 to $245 so I have to move to another hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

Kirsten, Havertown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Renate, Fairfax

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine.
Stayed 2 nights in Jul 2023

10/10 Excellent

mary ann

Stayed 1 night in Jul 2023

8/10 Good

Joyce

Business traveler
Liked: Staff & service
Staff were friendly and efficient. Lots of clean, good quality linens. Lots of hot water and water pressure was high. There was black mold under the soap holder in the bathroom. The artwork in the room can only be described as dark and suicidal. It was very quiet. Breakfast was excellent. Kind of a up and down experience but overall good enough.
Stayed 1 night in Jun 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend. Check in person was so kind and thoughtful
Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , great price
Stayed 1 night in May 2023
Response from Mukib Rahman on May 22, 2023
Thank you John for your feedback and 5 star rating.I'm glad you had great experience and look forward to having you back.Very Best!

8/10 Good

Kimberlee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is reasonably updates in a convenient location
Stayed 1 night in May 2023
Response from Mukib Rahman on May 22, 2023
Thank you Kimberlee for your 4 star rating of our hotel. We look forward to having you back.Very Best!

10/10 Excellent

Geetika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and good size, front desk staff was very friendly and professional, plenty of options for breakfast and easy parking topped it all.
Stayed 1 night in Mar 2023
Response from Mukib Rahman on May 22, 2023
Thank you Geetika for your 5 star rating of our hotel.I'm glad you had a great experience and we look forward to having you back.Very Best!

10/10 Excellent

Joanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this is my go-to place in Charlottesville
The front desk staff couldn't be more helpful and friendly. Unlike other affordable hotels, they actually appeared to be happy that we were guests. Coffee and tea all day. Breakfast was very good...plentiful and diverse. Rooms are very clean.
Stayed 1 night in Mar 2023

10/10 Excellent

Shelah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy and clean
Stayed 1 night in Mar 2023

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
rooms were clean and updated
Stayed 2 nights in Oct 2022
Response from Jonathan Sweet on Nov 3, 2022
Thanks so much for your recent review on our hotel! We are thrilled to hear your stay with us was extraordinary. Thanks for choosing Fairfield by Marriott and we look forward to your next stay with us.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 2 nights in Oct 2022
Response from Jonathan Sweet on Nov 3, 2022
Thanks so much for your recent review on our hotel! We are thrilled to hear your stay with us was extraordinary. Thanks for choosing Fairfield by Marriott and we look forward to your next stay with us.

8/10 Good

ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities
Front desk staff were friendly and helpful, made you feel comfortable. Hotel was clean.
Stayed 1 night in Sep 2022
Response from Jonathan Sweet on Nov 3, 2022
Thanks so much for your recent review on our hotel! We are thrilled to hear your stay with us was extraordinary. Thanks for choosing Fairfield by Marriott and we look forward to your next stay with us.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second great experience staying here. Thank you.
Stayed 1 night in Sep 2022
Response from Jonathan Sweet on Nov 3, 2022
Thanks so much for your recent review on our hotel! We are thrilled to hear your stay with us was extraordinary. Thanks for choosing Fairfield by Marriott and we look forward to your next stay with us.

8/10 Good

EDYTHE

Stayed 1 night in Jul 2022

8/10 Good

anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn was clean and quiet. After long travel days this and a good shower makes it the best. They did have a small food and snack pantry which is convenient for me since I sometimes dont get there until late.
Stayed 1 night in Jun 2022
Response from Manager on Aug 13, 2022
Thank you for your recent stay and your review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Wendi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Martin, Carthage

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The defunct restaurant next door is a hangout for Vagrants which made me very concerned for the safety of my $100,000 specialty work truck and its high tech tools etc inside. I've used this hotel for years and no concerns when restaurant was operating
Stayed 2 nights in May 2022

10/10 Excellent

Randolph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Feb 2022