Ratings based on 221 Verified Reviews

4.1 out of 5
79% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Beautiful hotel

Posted Jan 14, 2017
I stay here everytime I visit my daughter at UVA. This was my 5th stay. The room/hotel was spotless, the bed and pillows comfortable, staff courteous and helpful, each time I stay.
Comment from Hotel Management
Jan 17, 2017 by Yolanda, Hotel Management
Dear Dee, Thank you for taking the time to write your review. We are always happy to provide you with quality stays. With our attentive service, comfortable accommodations and close proximity to UVA, The Graduate is always delighted to host the families of our university students. We look forward to your next visit! Sincerely, Yolanda Harrell General Manager
3 out of 5
by A verified traveler

Close to UVA and medical center for patients

Posted Jan 11, 2017
Pros: Close to the UVA Med Center where we had to go for surgery
Cons: continental breakfast or some kind of breakfast offering, and hot water for tea for those that don't like coffee.
Location: All kinds of shopping nearby.
We needed lodging for an early morning surgery appointment at UVA
Comment from Hotel Management
Jan 12, 2017 by Yolunda, Hotel Management
Dear Traveler, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not better meet expectations. Currently, our lobby coffee shop, Sheepdog Coffee, is being expanded to provide our guests with a better dining experience. We apologize for the inconvenience and hope that you’ll come again soon to enjoy our new culinary creations. Sincerely, Yolanda Harrell General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a great location

Posted Jan 9, 2017
Staff was very accommodating and helpful. Room was eclectic but clean. Needs more draw space for clothes. Gym was small. Game room was very fun to hang in. Overall great experience and location
Comment from Hotel Management
Jan 10, 2017 by Yolunda, Hotel Management
Dear coleen, Thank you for writing your review! We’re glad you enjoyed your visit with us. It has always been our top priority to provide our guests with excellent service and comfortable accommodations. We’re also happy to provide our guests with added amenities like our game room, 24-hour fitness room, and valet parking. We hope you’ll stay with us again soon. Sincerly, Yolanda Harrell General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

A pleasant change

Posted Jan 2, 2017
Graduate Charlottesville is a bit quirky in the best sense. Clean and comfortable but you know you're not in one of the large chains, has its own personal charm.
Comment from Hotel Management
Jan 5, 2017 by Yolunda, Hotel Management
Dear Laurie, Thank you for the time to write your review. It’s wonderful to know you enjoyed your time with us. We are always happy to provide our guests with a unique, pleasant experience with all the comforts of home. We hope to host you again soon. Sincerely, Yolanda Harrell General Manager
2 out of 5
by A verified traveler

Highly Disaapointed

Posted Dec 19, 2016 on Hotels
My stay was horrible. The night crew was friendly. But the morning crew was quite the opposite. Short, rude, inattentive. The valet snatched my ticket from me after making me wait when I was the first one there. There was no microwave to warm my food up in. The restaurant food was spoiled and expensive. Then to top it off they overcharged my credit card! I'm still waiting to resolve that one. I had another night scheduled there in 2 weeks but I've cancelled it. I've stayed in that hotel many times under the old management but this new management has a lot to learn about GOOD customer service!!
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Dear Traveler, Thank you for taking the time to write your review. We are sorry that your stay with us did not meet your expectations. You can rest assured that we will review your comments internally to see how and where our service can improve. While adjustments have been made at the Graduate, providing exceptional customer service is still our top priority. If you have any ongoing issues or questions regarding your refund, please do not hesitate to reach out to me directly. We hope to provide you with a more satisfying stay in the future. Sincerely, Yolanda Harrell General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from wellsboro

very happy

Posted Dec 15, 2016
Pros: Read above
Cons: $10 parking fee overnight ticked me off a bit. But not biggie I suppose
Location: U of Viginia very close. College town. I prefer the old mall area but lots of eating places. Bars. Etc.
Second stay here. Clean. Comfortable. Unique. Safe. Everyone friendly. Zero problems which seems to be more rare these days with hotels. Really like this place and town.
Comment from Hotel Management
Dec 16, 2016 by Yolunda, Hotel Management
Dear Andy, Thank you for sharing your experience with us. We’re glad you enjoyed our convenient location next to UVA. Regarding our valet services, we do our best to be as upfront as possible regarding our pricing, having it listed on our website. We hope you found this service to be convenient! It would be our pleasure to accommodate you whenever you’re back in town. Sincerely, Yolanda Harrell General Manager
1 out of 5
by A verified traveler

Amenties are a joke! UVa students ruined my trip

Posted Dec 14, 2016 on Hotels
The flaunt several amenities such as Foosball table, ping pong, and shuffle board but good luck using them! The hotel is right next to UVA and the UVA students are in the game room 24/7 lounging at the aforementioned amenities. When I asked the hotel staff to kick them out, they told me no. I am a tall guy, 6'3 and could barley fight inside of the shower, additionally there was hair on the ceiling in the shower. When the room doors shut, they slam very loudly. It will most certainly wake you up. Also be advised that they charge for parking. 10$ night. Also, they have 3 different themes going on, they try to be hipster, but they have lots of paintings of hunting/fishing and horses, then there is the college theme going on. make up your mind!
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Dear Traveler, Thank you for writing your review. We are sorry to hear your experience didn’t meet expectations. This is not the norm for our guests. We appreciate you sharing your concern regarding the students, and we will look into the best way to handle it. While we do welcome students to utilize our facilities to study or unwind, we do not want this to impact our guests. We hope you will consider a return in the future so we can prove how important your comfort and satisfaction are to us. Thank you again, and we wish you safe travels. Sincerely, Yolanda Harrell General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Very good stay

Posted Dec 10, 2016
We were in town for a visit to UVA Medical School and campus area. This hotel made our stay incredibly easy, as it was convenient to everything. The staff was accommodating and kind.
Comment from Hotel Management
Dec 13, 2016 by Yolunda, Hotel Management
Dear Linda, Thank you for taking a moment to write your review. We are so pleased you enjoyed your stay with us! Our staff will be glad to hear you appreciated their service. We hope to see you again soon so that we may provide you with another delightful experience. Sincerely, Yolanda Harrell General Manager
5 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Great experience right in the heart of UVA
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your thoughts. We could not be more pleased to hear you enjoyed your stay. Please come back soon! Sincerely, Yolunda Harrell General Manager
5 out of 5
by A verified traveler

Comfortable and accommodating

Posted Dec 2, 2016 on Hotels
Very nice hotel. Good restaurant. Nice to have valet parking. High traffic area, but this whole city is this way. Overall, wonderful place to stay.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your thoughts. It’s wonderful to hear that you found our valet parking convenient and enjoyed dining at Heirloom. It would be our pleasure to accommodate you again if your travels bring you back to Charlottesville. Sincerely, Yolunda Harrell General Manager