Exterior

Reviews of Holiday Inn Express & Suites Charlottesville - Ruckersville, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1000 reviews" "
Rating 8 - Good. 296 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

rachel, Fleming Island

Traveled with family and small children
Liked: Amenities
Very nice hotel. Good breakfast selection. Only complaint was that we booked a room with two queen beds but it wasn't until we were getting ready for bed that we found we were in a room with two full beds.
Stayed 1 night in Mar 2024
Response from Elliott on Mar 18, 2024
Thank you for your comment. The Hotel only has Queen and King bed in all our rooms.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elliott on Mar 12, 2024
Thank You, it was a pleasure.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geeat
Stayed 1 night in Feb 2024
Response from Elliott on Mar 12, 2024
Thank You, Hope to see you again.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff
Stayed 1 night in Feb 2024
Response from Elliott on Feb 19, 2024
Thank You for your kind Words,, it was a pleasure.

6/10 Okay

Candy

Traveled with partner
Disliked: Cleanliness
The hotel was safe and Nicole who checked us in was very friendly and helpful. There were a lot of construction workers staying on the first floor and mud was constantly in the hall and dining area. Breakfast was below average and not attended properly. Nicole had to go find the person in charge of the food to replenish. You night front staff was very rude.
Stayed 2 nights in Jan 2024
Response from Elliott on Feb 19, 2024
Thank You for your feedback, I will look into your concerns

10/10 Excellent

Alfonso

Stayed 1 night in Dec 2023
Response from Elliott on Feb 19, 2024
Thank you for the great rating, hope to see you again

10/10 Excellent

Joe

Stayed 1 night in Dec 2023

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, employees were very respectful
Stayed 1 night in Nov 2023

10/10 Excellent

Sam

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Angela

Stayed 3 nights in Nov 2023

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to reserve room, friendly staff and easy checkout
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and relaxing atmosphere with ample free parking. Breakfast was surprisingly very good. Nice to see the departure of individual bottles of bathroom essentials in the room for easily accessible refillable Dove products.
Stayed 2 nights in Nov 2023

6/10 Okay

Jeremy

Stayed 1 night in Nov 2023

6/10 Okay

Carlos

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Rooms werent very clean, guy at breakfast lobby was rude
Stayed 1 night in Nov 2023
Response from Kringle on Nov 12, 2023
So sorry that we did not meet your expectations. I will be talking to the staff of your concern, to make sure that your experience along with other guest will be better in the future. Thank you for letting us know and have a blessed day.CarolGM

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had nice amenities - lots of USB ports for charging; night light in the bathroom; coffee maker; breakfast bag for those leaving before breakfast was served. Amy, the person on the front desk, was especially helpful in trying to get me transportation from and to the Charlottesville airport.
Stayed 1 night in Nov 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful and kind. We were traveling with handicapped adults and the rooms were fully accessible. The hotel could use some taller signage at the road. It was difficult to find the hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

William C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Cindy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient.
Stayed 1 night in Sep 2023

10/10 Excellent

Frederick, Brunswick

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and good breakfast
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Quiet
Hidden gem! Easy access to gas station, grocery, and dining. This little complex is self sufficient with gym, restaurant and donut shop. Super clean and very quiet even though it is on a main thoroughfare.
Stayed 1 night in Oct 2023

10/10 Excellent

William

Stayed 1 night in Sep 2023

10/10 Excellent

Katy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our king suite was amazing!!! Nice, clean, spacious!!! Breakfast was very good also!!!!
Stayed 1 night in Sep 2023

2/10 Terrible

Maureen

Stayed 1 night in Sep 2023
Response from Because We Care on Sep 23, 2023
Good morning, I hope you are feeling better and I'm so sorry that you were not able to get your money back for Expedia.

4/10 Poor

Mike

Stayed 1 night in Sep 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport for a quick overnight stay. Great breakfast!
Stayed 1 night in Sep 2023

8/10 Good

jocelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and very nice. The bathroom was extremely clean
Stayed 1 night in Sep 2023
Response from Because We Care on Sep 21, 2023
Good afternoon Jocelyn, I want to thank you for staying with us. The most important is you had a great stay. We here at the Holiday Inn Express Ruckersville hope to see you again. Until then be safe in your travels.

10/10 Excellent

Jacob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were so comfortable. Breakfast was really good. And the staff was really friendly and even offered some travel tips for our vacation
Stayed 1 night in Aug 2023
Response from Because We Care on Sep 21, 2023
Good afternoon Jacob, thank you for staying with us here at the Holiday Inn Express Ruckersville VA. So glad you love the beds and got off to a great start with your morning breakfast. I hope you and your family had a great vacation and will come back to see us again.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet property
Stayed 1 night in Aug 2023
Response from Because We Care on Sep 21, 2023
Good afternoon Stephen, thank you for staying with us here at the Holiday Inn Express in Ruckersville, VA. Yes, we are just 7 minutes from the busy City of Charlottesville we are more on the quiet side different from the hustle and bustle of the big cities

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, clean hotel, nice pool, comfortable, spacious room with choice of firm or soft pillows.
Stayed 1 night in Aug 2023
Response from Because We Care on Sep 21, 2023
Good afternoon Rebecca, thank you for staying with us here at the Holiday Inn Express Ruckersville VA . So glad you were able to enjoy the pool and had a wonderful breakfast to get your morning started. We do hope you will be able to come back soon.

10/10 Excellent

Kevin

Stayed 1 night in Aug 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms - comfy beds. Staff was very friendly and accommodating!!
Stayed 1 night in Aug 2023

10/10 Excellent

EDWIN, Asbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and friendly. Top things for us when travel. Great choice
Stayed 2 nights in Aug 2023

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay!
Hotel reception desk woman very nice and even let us stay in the pool alittle longer! Much appreciated!
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant stay!
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia, coventry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

DAVID, Sacramento

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and friendly check-in. Great location for what we need.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks, Dana!
This was a trip that I needed to take to officiate at a wedding. The service was excellent from check in to check out. Special recognition to Dana who worked on the TV (the TVs are new) to ensure that it worked correctly. Thanks, Dana!
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Overall the hotel was nice but it room could've been cleaner. Obvious dirt on the dresser and stuff on the floor in the fat side of the room. Also a mysterious strain on the bathroom door. But... Need seemed clean and the AC was wonderful. Breakfast was also a nice surprise. Great choices and good food.
Stayed 1 night in Jun 2023

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and helpful
Stayed 4 nights in Jun 2023

10/10 Excellent

Susan

Stayed 1 night in Jun 2023
Response from ~Aaron on Jun 9, 2023
Hello Susan, Thanks for taking a moment to rate us. To know that we earned a 10/10 from you is exciting. We strive to provide great service, clean rooms and a hot breakfast. Our staff will be happy to know that you were able to experience that. Thanks again for letting us know about your stay and we hope to see you again in the future!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Breakfast was fantastic. Staff was great!
Stayed 1 night in May 2023
Response from Aaron on May 30, 2023
Thank you, Karen, for taking the time to share your experience and rating with us! We were happy to have you stay with us and we're excited to know that we were able to meet your expectations! We hope to see you again soon!

10/10 Excellent

Erick, NAPLES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Aaron on May 30, 2023
Thank you, Erick, for taking the time to rate us. We were excited to have you stay with us and we hope you'll be able to visit us again in the future. Safe travels and have a great summer!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023
Response from Aaron on May 19, 2023
Thank you, kindly, for your review, Chris! We're happy to know that we earned a "10/10" from you. Thanks for sharing that with us! We hope you have a great stay!

6/10 Okay

Paul

Stayed 2 nights in May 2023
Response from Aaron on Jun 5, 2023
Thanks for taking the time to rate us, Paul. We're saddened to hear that we were unable to earn a 5/5 from you. Hopefully we'll have an opportunity to earn a better ratings from you in the event you are in the area again. Thanks for staying with us.

8/10 Good

Lize

Traveled with family
Liked: Staff & service, amenities
I liked that there was no single use products in the bathroom
Stayed 3 nights in Apr 2023
Response from ~Aaron on May 2, 2023
Hello Lize!Thanks for taking the time to share your feedback with us. We're happy to hear that you enjoyed the non-single use items in our bathrooms, we like them too. Thanks for the solid rating, and for staying with us. We look forward to serving you again in the event you're in the area.

10/10 Excellent

Jeffrey

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Great full breakfast. Spacious modern rooms and decor!
Stayed 1 night in Apr 2023
Response from Aaron on Apr 27, 2023
Hello Jeffrey, Thanks for taking a moment to share your feedback and rating with us. We strive to earn great reviews from our guests, so to know that you enjoyed the great breakfast and modern rooms is fantastic. Thank you again for your time and your stay with us. We hope to see you again soon.

4/10 Poor

Thelma

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Customer service was only good thing about this property
Stayed 1 night in Apr 2023
Response from Aaron on Apr 24, 2023
Hello Thelma, Thanks for sharing your feedback with us regarding your stay. We pride ourselves not only on our guest service, which you commented on, but also our clean rooms and hot breakfast. Unfortunately, it sounds like you were only able to experience our service. We apologize for not being able to meet your expectations in the other areas.