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Rating 10 - Excellent. 580 out of 1000 reviews" "
10 - Excellent
580
Rating 8 - Good. 296 out of 1000 reviews" "
8 - Good
296
Rating 6 - Okay. 76 out of 1000 reviews" "
6 - Okay
76
Rating 4 - Poor. 35 out of 1000 reviews" "
4 - Poor
35
Rating 2 - Terrible. 13 out of 1000 reviews" "
2 - Terrible
13
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Good
rachel, Fleming Island
Traveled with family and small children
Mar 17, 2024
Liked: Amenities
Very nice hotel. Good breakfast selection.
Only complaint was that we booked a room with two queen beds but it wasn't until we were getting ready for bed that we found we were in a room with two full beds.
rachel
Stayed 1 night in Mar 2024
Response from Elliott on Mar 18, 2024
Thank you for your comment. The Hotel only has Queen and King bed in all our rooms.
Thank You for your kind Words,, it was a pleasure.
6/10 Okay
Candy
Traveled with partner
Feb 5, 2024
Disliked: Cleanliness
The hotel was safe and Nicole who checked us in was very friendly and helpful. There were a lot of construction workers staying on the first floor and mud was constantly in the hall and dining area. Breakfast was below average and not attended properly. Nicole had to go find the person in charge of the food to replenish. You night front staff was very rude.
Candy
Stayed 2 nights in Jan 2024
Response from Elliott on Feb 19, 2024
Thank You for your feedback, I will look into your concerns
10/10 Excellent
Alfonso
Jan 2, 2024
Alfonso
Stayed 1 night in Dec 2023
Response from Elliott on Feb 19, 2024
Thank you for the great rating, hope to see you again
Quiet and relaxing atmosphere with ample free parking. Breakfast was surprisingly very good. Nice to see the departure of individual bottles of bathroom essentials in the room for easily accessible refillable Dove products.
Rooms werent very clean, guy at breakfast lobby was rude
Carlos
Stayed 1 night in Nov 2023
Response from Kringle on Nov 12, 2023
So sorry that we did not meet your expectations. I will be talking to the staff of your concern, to make sure that your experience along with other guest will be better in the future. Thank you for letting us know and have a blessed day.CarolGM
Room had nice amenities - lots of USB ports for charging; night light in the bathroom; coffee maker; breakfast bag for those leaving before breakfast was served. Amy, the person on the front desk, was especially helpful in trying to get me transportation from and to the Charlottesville airport.
The staff was extremely helpful and kind. We were traveling with handicapped adults and the rooms were fully accessible.
The hotel could use some taller signage at the road. It was difficult to find the hotel.
Hidden gem! Easy access to gas station, grocery, and dining. This little complex is self sufficient with gym, restaurant and donut shop. Super clean and very quiet even though it is on a main thoroughfare.
The room was very clean and very nice. The bathroom was extremely clean
jocelyn
Stayed 1 night in Sep 2023
Response from Because We Care on Sep 21, 2023
Good afternoon Jocelyn, I want to thank you for staying with us. The most important is you had a great stay. We here at the Holiday Inn Express Ruckersville hope to see you again. Until then be safe in your travels.
Beds were so comfortable. Breakfast was really good. And the staff was really friendly and even offered some travel tips for our vacation
Jacob
Stayed 1 night in Aug 2023
Response from Because We Care on Sep 21, 2023
Good afternoon Jacob, thank you for staying with us here at the Holiday Inn Express Ruckersville VA. So glad you love the beds and got off to a great start with your morning breakfast. I hope you and your family had a great vacation and will come back to see us again.
Good afternoon Stephen, thank you for staying with us here at the Holiday Inn Express in Ruckersville, VA. Yes, we are just 7 minutes from the busy City of Charlottesville we are more on the quiet side different from the hustle and bustle of the big cities
Excellent breakfast, clean hotel, nice pool, comfortable, spacious room with choice of firm or soft pillows.
Rebecca
Stayed 1 night in Aug 2023
Response from Because We Care on Sep 21, 2023
Good afternoon Rebecca, thank you for staying with us here at the Holiday Inn Express Ruckersville VA . So glad you were able to enjoy the pool and had a wonderful breakfast to get your morning started. We do hope you will be able to come back soon.
This was a trip that I needed to take to officiate at a wedding. The service was excellent from check in to check out. Special recognition to Dana who worked on the TV (the TVs are new) to ensure that it worked correctly. Thanks, Dana!
Overall the hotel was nice but it room could've been cleaner. Obvious dirt on the dresser and stuff on the floor in the fat side of the room. Also a mysterious strain on the bathroom door. But... Need seemed clean and the AC was wonderful. Breakfast was also a nice surprise. Great choices and good food.
Hello Susan, Thanks for taking a moment to rate us. To know that we earned a 10/10 from you is exciting. We strive to provide great service, clean rooms and a hot breakfast. Our staff will be happy to know that you were able to experience that. Thanks again for letting us know about your stay and we hope to see you again in the future!
Room was clean. Breakfast was fantastic. Staff was great!
Karen
Stayed 1 night in May 2023
Response from Aaron on May 30, 2023
Thank you, Karen, for taking the time to share your experience and rating with us! We were happy to have you stay with us and we're excited to know that we were able to meet your expectations! We hope to see you again soon!
Thank you, Erick, for taking the time to rate us. We were excited to have you stay with us and we hope you'll be able to visit us again in the future. Safe travels and have a great summer!
Thank you, kindly, for your review, Chris! We're happy to know that we earned a "10/10" from you. Thanks for sharing that with us! We hope you have a great stay!
6/10 Okay
Paul
May 15, 2023
Paul
Stayed 2 nights in May 2023
Response from Aaron on Jun 5, 2023
Thanks for taking the time to rate us, Paul. We're saddened to hear that we were unable to earn a 5/5 from you. Hopefully we'll have an opportunity to earn a better ratings from you in the event you are in the area again. Thanks for staying with us.
8/10 Good
Lize
Traveled with family
May 1, 2023
Liked: Staff & service, amenities
I liked that there was no single use products in the bathroom
Lize
Stayed 3 nights in Apr 2023
Response from ~Aaron on May 2, 2023
Hello Lize!Thanks for taking the time to share your feedback with us. We're happy to hear that you enjoyed the non-single use items in our bathrooms, we like them too. Thanks for the solid rating, and for staying with us. We look forward to serving you again in the event you're in the area.
10/10 Excellent
Jeffrey
Traveled with group, Business traveler
Apr 26, 2023
Liked: Cleanliness, staff & service
Great full breakfast. Spacious modern rooms and decor!
Jeffrey
Stayed 1 night in Apr 2023
Response from Aaron on Apr 27, 2023
Hello Jeffrey, Thanks for taking a moment to share your feedback and rating with us. We strive to earn great reviews from our guests, so to know that you enjoyed the great breakfast and modern rooms is fantastic. Thank you again for your time and your stay with us. We hope to see you again soon.
4/10 Poor
Thelma
Traveled with family
Apr 24, 2023
Liked: Staff & service
Disliked: Cleanliness, amenities
Customer service was only good thing about this property
Thelma
Stayed 1 night in Apr 2023
Response from Aaron on Apr 24, 2023
Hello Thelma, Thanks for sharing your feedback with us regarding your stay. We pride ourselves not only on our guest service, which you commented on, but also our clean rooms and hot breakfast. Unfortunately, it sounds like you were only able to experience our service. We apologize for not being able to meet your expectations in the other areas.