Ratings based on 222 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
81% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Delightful staff, hotel needs to be renovated.

Posted Sep 7, 2015
Pros: The staff.
Cons: The entire structure.
The staff was very attentive and helpful. Unfortunately our room smelled like fried food and smoke. The entire building needs to be over-hauled. I've never felt so dirty leaving a hotel.
Comment from Hotel Management
Sep 9, 2015 by Sarah Holliday, Hotel Management
While we truly appreciate your kind comments on our friendly staff, we are sorry that other aspects of your stay failed to exceed your expectations. We have many upgrades and improvements planned in the coming weeks and we hope to have the opportunity to exceed your expectations when your travels return you to the Charlottesville area.
3 out of 5
by A verified traveler

Problems encountered

Posted Aug 31, 2015
Pros: Price. Location. Nice but not best breakfast. Staff were friendly but only mgmt. staff effective to make decisions or take action.
Cons: Check on whose in parking lot. Train and authorize staff to act on noise issues. Proactive vice reactive. Moist breakfast eggs.
Location: No guide provided on what's nearby
Hard to find behind chicken place. Room location next to barking dog (9pm to 7 am) with less than helpful front desk to get barking stopped. Car being revved at 7 am outside room in parking lot should have been heard by staff but nothing done. Bath tub stopper did not work and the shower device in faucet broke loose making comfortable morning bath use impossible. Front desk basically unresponsive to problems. Mgmt staff did react but long after events occurred. Price is right but accommodations left bad taste.
Comment from Hotel Management
Sep 9, 2015 by Sarah Holliday, Hotel Management
While it is disheartening to have failed to meet your expectations, we appreciate the opportunity to express our sincere apologies again for your disappointing stay. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to enhance the overall guest satisfaction. We appreciated the opportunity to address your concerns after your stay and look forward to the opportunity to replace this experience with a positive one in the future.
1 out of 5
Recommended
for Families
by Torece

Posted Aug 25, 2015 on Hotels
I found a bed bug in my bed. Manager took over 30 minutes to assist me in the problem. i was not pleased at all. And they still charge me for my stay.
Comment from Hotel Management
Sep 18, 2015 by Sarah, Hotel Management
Please accept our apologies that our staff did not effectively communicate how seriously we take any report of a potential pest issue in a guest room. Like any well-managed hotel should, we have a professional pest extermination company that comes to the hotel on a regular basis and performs inspections and preventative treatments. Additionally, we have conducted extensive training with our management, housekeeping and maintenance staff on pest control. As you mentioned, our team spent a half hour inspecting the room and we were pleased that no evidence of any pests was found. We take all guest concerns and feedback very seriously and have contacted you privately regarding your experience. We look forward to welcoming you back again in the future.
2 out of 5
by A verified traveler

Get what you pay for

Posted Aug 22, 2015
Felt like a dormitory. Needs update desperately. Located on busy commercial street. Distance to UVA and historic downtown as well as Monticello was fine for our short stay.
Comment from Hotel Management
Sep 9, 2015 by Sarah Holliday, Hotel Management
Thank you for your candid feedback on your stay. Please accept our apologies for the disappointments you encountered. We have a number of updates and upgrades planned in the coming weeks for our property and we sincerely hope we will have the opportunity to share these with you when your travels return you to Charlottesville.
1 out of 5
by A verified traveler from Texas

Posted Aug 17, 2015
Pros: Nothing
We waited 15 to 20 minutes then told we could not check in .also they waited on some one else . Then when we returned still no room avaliable .they would not give me a receipt and I had already paid very incompetent.
Comment from Hotel Management
Sep 9, 2015 by Sarah Holliday, Hotel Management
Please accept our sincere apologies for your disappointing experience. We pride ourselves on providing superior experience to our guests and I can assure you that your comments have been addressed with additional staff training to ensure a better experience for you and other guests in the future. We look forward to the opportunity to replace this experience with a positive one in the future!
5 out of 5
Recommended
for Families
by michelle a from Darien , IL

University of Virginia Hotel

Posted Aug 14, 2015 on Hotels
Great hotel room, staff, and location. Hotel is close to major attractions in Charlottesville, VA.
Comment from Hotel Management
Sep 9, 2015 by Sarah, Hotel Management
Thank you for being our guest and thank you for sharing your positive experience with fellow travelers. We are pleased that you enjoyed your stay at our convenient location. We hope to have the pleasure of welcoming you back again soon and hope to always exceed your expectations.
2 out of 5
by A verified traveler

One night stay

Posted Aug 10, 2015
Room was wet from cleaning. Staff quickly moved use to another room with no issues. Bed was like sleeping on plastic over springs. I was looking for a good inexpensive hotel for one night. I was disappointed. Expected more for the price I paid.
Comment from Hotel Management
Sep 9, 2015 by Sarah Holliday, Hotel Management
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. Your comments have been addressed internally as well as being escalated to the corporate team. We appreciate your feedback and will certainly utilize it to improve future guests’ experience.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Aug 4, 2015 on Hotels
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Aug 3, 2015 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from VA

Met our needs.

Posted Jul 29, 2015
We were moving out of the country and packing our home. We needed something close to "live" in for a week or so while we transitioned out of our home. We selected comfort inn. The room was comfortable and a nice respite. Getting to the room was painful, the luggage carts (one works, one doesn't). The main front doors are not motion activated and the sidewalk is too narrow for the luggage cart to roll or turn on. Creating a nightmare. Often the elevator wouldn't work or would get stuck on a floor with the doors opening and closing. There's one elevator. Our room safe didn't work we called the front desk for the code to reset it, it didn't work. Numerous attempts we finally got a maintenance man to reset it the next day. After very long days of packing, cleaning and all the preparations of moving all we wanted was to return to our room - but we couldn't because often our door lock and handle would not work. Several days this too went on with "resets" and finally the offer to move to another room. By this time we had 7, 8 pieces of luggage and a fridge full of items. It simply was not an option. We endured. Hopefully, the room lock, latch has been replaced. I suppose for $700 it was ok. There was breakfast every morning and a/c. It certainly added to my stress and made my moving ever more complicated.
Comment from Hotel Management
Aug 6, 2015 by Sarah Holliday, Hotel Management
While it is difficult to hear that your stay simply met your needs and failed to exceed your expectations, we appreciate all guest feedback as it helps us to improve our hotel and the services that we offer for future guests. Please accept my apologies for the inconveniences you encountered during your stay. I can assure you that your comments are being addressed to ensure a better experience for future guests. We hope that when your travels bring you back stateside you will give us the opportunity to provide you with a superior stay.