Ratings based on 237 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Great hotel in a perfect location

Posted Jan 11, 2017
Overall a great hotel. Staff were wonderful, location was ideal, and the room was everything one could ask for during a weekend getaway.
Comment from Hotel Management
Jan 12, 2017 by Callie Updike, Executive Assistant , Hotel Management
We are so glad to hear that you enjoyed your stay at the Omni Charlottesville Hotel! We work hard to keep our guests happy and truly appreciate your positive feedback. I hope we get the chance of welcoming you back the next time you plan to visit the beautiful city of Charlottesville, Virginia!
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbia SC

Excellent location and service.

Posted Dec 30, 2016
I stay here every year for the Sons of Bill Christmas show. The staff is always very attentive with my needs.
Comment from Hotel Management
Jan 3, 2017 by Callie Updike, Executive Assistant , Hotel Management
We are so glad to hear that we have kept a repeat guest happy and willing to return. We are already looking forward to your next visit during the 2017 Holiday Season!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel.

Posted Dec 28, 2016
Great hotel right on the walking mall in Charlottesville. Rooms are spacious and accomodations nice and clean. I would stay there again. Hotel staff very friendly and helpful.
Comment from Hotel Management
Dec 29, 2016 by Callie Updike, Executive Assistant, Hotel Management
Thank you for taking the time out of your schedule to leave a review of your stay at the Omni Charlottesville Hotel! We are so happy to hear you enjoyed your visit. We look forward to welcoming you back to our property soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Great staff

Posted Dec 28, 2016
Old hotel. Needs updating but the staff is 5 star. Great location on cville mall which is s fun area
Comment from Hotel Management
Dec 29, 2016 by Callie Updike, Executive Assistant, Hotel Management
Thank you for your feedback. We work hard to keep our guests happy and we are glad to hear our staff was able to do so. I would like to take this opportunity to let you know that we are in line for a renovation within the coming years. Your continued loyalty would be much appreciated both before and after the update.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel for downtown mall attractions and shopp

Posted Dec 27, 2016
very nice hotel excellent hospitality.Only problem was I kept getting locked outside door along with inside would not open due to lock disfunction, other than that stay was wonderfull, and all staff was very,very nice and helpful,thank you so very much for a nice stay!
Comment from Hotel Management
Dec 28, 2016 by Callie Updike, Executive Assistant, Hotel Management
Thank you for taking the time out of your schedule to leave us a review of your stay at the Omni Charlottesville Hotel! We are very happy to hear that you seemed to have an overall enjoyable visit despite the lock challenges you encountered. We are sorry this issue occurred and we are working diligently to make sure our future guest don't have to experience the same problems. I hope we get the chance of welcoming you back to our property soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Caring professional staff, beautiful atrium

Posted Dec 5, 2016
Great experience. Staff is exceptionally caring and competent. Went above and beyond bringing chicken soup and snacks. Lovely diverse staff. Art could better represent people of color in history of VA and suggest sustainable cups and no plastic.
Comment from Hotel Management
Dec 6, 2016 by Callie Updike, Executive Assistant , Hotel Management
I am so glad to hear how much you enjoyed your stay at the Omni Charlottesville Hotel! Guest feedback is very important to our success and I will make sure to pass along your comments to the proper personnel. We hope to get the opportunity of welcoming you back to our property soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 28, 2016
Great location, back door is the beginning of Historic Mall (stores and restaurants).
Comment from Hotel Management
Nov 29, 2016 by Callie Updike, Executive Assistant , Hotel Management
Thank you for taking the time to leave us a review of the Omni Charlottesville Hotel! We work hard to make our guests happy and we appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fulton, United States of America

Ambiance

Posted Nov 7, 2016
Pros: Location, ambiance and staff.
Cons: Restaurant wasn't fully staffed for dinner. Ergo, we left and went to a restaurant on the mall.
Location: Convenient and very accessible to mall.
Nice amenities, great location and friendly staff.
Comment from Hotel Management
Nov 9, 2016 by Callie Updike, Executive Assistant, Hotel Management
I am happy to hear that you seemed to have an overall enjoyable stay with us. I am sorry your restaurant experience proved to be troublesome, but I can assure you we have addressed the problem and it won't happen again. I hope you plan a return visit! We'd love to have you.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel, next door to Downtown Mall

Posted Oct 31, 2016
Went for a weekend of college football, wanted to experience the charm of Charlottesville. We chose to pay the extra money to stay at the Omni just because it was within walking distance of the Downtown Mall. There are many great restaurants and shops just outside the doors of the hotel. We had a wonderful time, great food and drink at the area establishments.
Comment from Hotel Management
Nov 1, 2016 by Callie Updike, Executive Assistant , Hotel Management
Thank you for taking the time to leave the Omni Charlottesville Hotel such a positive review! We are all so glad to hear how much you enjoyed our convenient downtown location. I hope you consider staying with us again the next time you want to be surrounded by Charlottesville's charm or cheer on the Wahoos!
5 out of 5
Recommended
for Couples
by A verified traveler

air condition did not work well in room

Posted Oct 11, 2016
Pros: the view and location
Cons: air condition
good food in restaurant good staff like the hotel air condtion did not work well in the room
Comment from Hotel Management
Oct 17, 2016 by Callie Updike, Executive Assistant , Hotel Management
Thank you for taking the time to leave us your comments concerning your recent stay at the Omni Charlottesville Hotel. I am glad you seemed to have an overall enjoyable visit. I am sorry about the air conditioning issues within your room and we will try our best to make sure our future guests don't have to experience this same problem. Thank you for bringing it to our attention