Ratings based on 802 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Norfolk, VA

The location is perfect.

Posted Nov 17, 2017
The location is perfect for the annual Virginia Film Festival and access to the downtown mall.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay!

Posted Nov 5, 2017
Breakfast buffet was excellent! Miley's made to order, fresh fruit, delicious pastries!
Comment from Hotel Management
Nov 9, 2017 by Guest Relations, Hotel Management
Dear Guest, Thank you very much for sharing your kind words. It was an honor to have you staying with us, and I am delighted to learn you enjoyed our breakfast buffet and service. We look forward to serve you again in the future. Sincerely, Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2017
Pros: Location
Wish I had been told that the pet fee was $100. Daily
Comment from Hotel Management
Nov 15, 2017 by Guest Relations, Hotel Management
Dear Guest, Thank you very much for sharing your comments from your recent stay at the Omni Charlottesville Hotel. Please accept my most sincere apology for the confusions regarding the pet fee. Please know that we charge only one time fee for the duration of your stay. I believe your bill was corrected upon check out, however, please feel free to contact the Executive Office at the Omni Charlottesville Hotel if your bill says otherwise. We look forward to hear from you and to serve you in the future. Sincerely, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Nice hotel and close to the local attractions.

Posted Sep 30, 2017
We enjoyed our stay at the Omni. The staff all went out of their way to meet all of our needs. The staff answered questions about the local area and offered great suggestions for things to do. The atmosphere was relaxing and we would recommend the Omni for those traveling to this area.
Comment from Hotel Management
Oct 2, 2017 by Guest Relations, Hotel Management
Dear Charlie, Thank you very much for sharing your kind words. It was a pleasure having you with us and I am delighted to learn you enjoyed your stay. We look forward to have you with us again in the future. Sincerely, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

Great hotel!

Posted Sep 18, 2017
Great location to downtown Charlotesville and the tram. The staff was fantastic and very helpful. The room was clean and modern.
Comment from Hotel Management
Sep 19, 2017 by Guest Relations, Hotel Management
Dear Katherin, Thank you very much for sharing your kind words. It was a pleasure hosting your stay, and I am delighted to learn you enjoyed our service. We look forward to serve you again in the future. Sincerely, Guest Relations
2 out of 5
by A verified traveler

Other hotels in Cville much better

Posted Sep 18, 2017
We are parents of a 4th year at UVA. We have stayed at many of the hotels in area but thought we would try Omni as it is located in downtown mall. The Hotel has no charm, a conference center hotel. Popcorn ceilings in rooms and atrium smelled of chlorine. It needs a complete update and it good be great but I would recommend other hotels closer to campus or Boars head for this price.
Comment from Hotel Management
Sep 21, 2017 by Guest Relations, Hotel Management
Dear Guest, Thank you very much for sharing your comments from your recent stay. Please accept my most sincere apology for the inconvenience you experienced during your visit. We strive to treat our guest to an exceptional stay, and I am truly embarrassed and sorry that we missed the spark in your case. Please contact the Omni Charlottesville Hotel Executive Office so that we can make amend. I truly hope that you give us a chance to serve you again in the future. Sincerely, Guest Relations
3 out of 5
by A verified traveler from MD

Won't go back

Posted Sep 17, 2017
Pros: Clean
Cons: Make customers safer by having more security outside and in the parking lots. More HD channels. Too much analog, bad TV picture quality.
Location: Unsafe location in my opinion, but if you are willing to venture out there are very many great restaurants and pubs. There is also shopping.
The hotel is very nice, but the surrounding area is unsafe in my opinion. Riots and VERY many homeless/drug addicts around, even hanging out and sleeping in the hotel parking garage ! My room service food was very good, but it came with a hunk of chewed gum stuck to a glass on the tray. Gross, I sent it back. The staff however is very nice and go out of their way to make your stay pleasant. For those who don't know ... this area is exactly where the Charlottesville riots took place. I found it unsafe no matter your political affiliation. Sadly, anyone could be a target in this part of town.
Comment from Hotel Management
Sep 19, 2017 by Guest Relations, Hotel Management
Dear Pat, Thank you very much for sharing your comments from your recent stay. Charlottesville is a typical college town and downtown area is where most of the students, families and visitors hangout for fun. We haven't had any safety concerns with our customers, and I am very sorry that you felt the area is unsafe. If you plans bring you to Charlottesville again, our guest services team would be pleased to plan your trip and recommend areas of attraction. We certainly don't want your first impression to be a bad one of our city and our town, and we hope you give us the opportunity to serve you again in the future. Sincerely, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Fairfax, VA

Nice hotel close to restaurants and shops

Posted Sep 17, 2017
We had a great experience. The hotel staff was friendly and helpful. It is a nice, clean facility with a very nice lobby. There are tons of shops and restaurants within easy walking distance. You walk out of the hotel and onto Charlottesville's Dowtown Mall (one of the longest pedestrian malls in the U.S.). It's a five-minute drive to the UVA campus. We definitely plan to stay here again.
Comment from Hotel Management
Sep 19, 2017 by Guest Relations, Hotel Management
Dear Robert, Thank you very much for sharing your kind words. It was an honor to have you with us and I am delighted to learn you enjoyed your visit to the beautiful city of Charlottesville and the Omni. We look forward to have you with us again in the future. Sincerely, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from charlottesville virginia

it was okay

Posted Aug 24, 2017
stay was okay for what i needed. i was there on business. Keep in mind the walls are thin. the room next to mine had a loud couple and i swear all i could hear was the female yelling/talking loudly. Not all night, thank goodness, but you knew when she was up
Comment from Hotel Management
Sep 19, 2017 by Guest Relations, Hotel Management
Dear Guest, Thank you very much for sharing your comments from your recent stay. Please accept my most sincere apology for the inconveniences you experienced. We strive to treat our guest to an exceptional stay, and I am very embarrassed and sorry that we missed the spark in your case. Your feedback is very important to us, and we will certainly consider our guest feedback as we plan our upcoming renovation. We truly hope you return to our property in coming months and enjoy the absolute new look for the hotel. Sincerely, Guest Relation
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Always perfect! Been here many times.

Posted Aug 23, 2017
Great location, close to uva, great hotel, staff couldn't be more accommodating, the best!
Comment from Hotel Management
Aug 25, 2017 by Guest Relations, Hotel Management
Dear Jill, Thank you very much for your feedback. It was an honor to have you with us and I am pleased to learn you enjoyed your stay. We look forward to have you with us again in the future. Sincerely, Guest Relations