Lobby

Reviews of Red Roof Inn Charlottesville

2 out of 5
Red Roof Inn Charlottesville
2011 Holiday Drive, Charlottesville, VA

Reviews

7.8

Good

Rating 10 - Excellent. 313 out of 1003 reviews" "
Rating 8 - Good. 378 out of 1003 reviews" "
Rating 6 - Okay. 173 out of 1003 reviews" "
Rating 4 - Poor. 83 out of 1003 reviews" "
Rating 2 - Terrible. 56 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
ok
Stayed 1 night in Mar 2024
Response from Kathy on Mar 27, 2024
We're glad you enjoyed your stay :)

8/10 Good

Richard j

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 18, 2024
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlottesville and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Elena

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room service only came by once during a 4 day stay, and we had issues with the tv that were unresolved despite staff saying they would take care of it. Other than that the room was very clean in a convenient location and check in and check out were easy.
Stayed 3 nights in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 15, 2024
Dear Elena,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTESVILLE. We apologize for any inconvenience caused due to the limited room service and issue with the tv, however, we are happy you found the room to be clean, the check in easy and the location convenient. Our front desk team will be reminded to address noise complaints promptly in the future. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 Excellent

April

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I thought the room was very nice and clean. The staff were a little rude at times, but other than that everything else was pretty good. It was just never quiet which made it hard to sleep.
Stayed 3 nights in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 15, 2024
Dear April,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTESVILLE. We apologize for any inconvenience caused due to the loud noise and the encounter you had with the staff, however, we are happy you found the room to be nice and clean. Our front desk team will be reminded to address noise complaints promptly in the future. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service
I wish the room access was not outside. Dir safety purposes. The site did not advise of this but the pictures made it "seem" like the entrace to room was from inside lobby area.
Stayed 1 night in Mar 2024
Response from Recordo Rediresponse Specialist on Mar 2, 2024
Dear Nicole,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Charlottesville. Red Roof value you as our guest and welcome your 5/5 score.I'm sorry to hear that you weren't pleased with the layout of our rooms being exterior entrance. Feel free to reach out to any of our property directly to find out the layout of our rooms. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Donald

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 28, 2024
Dear Donald,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTESVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to read that you found us to be a nice place. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Good

Scott

Stayed 4 nights in Feb 2024
Response from Tianna RediResponse Specialist on Feb 26, 2024
Hello Scott, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlottesville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 25, 2024
Hello Christina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Laura

Business traveler, Traveled with partner
For the price i can't complain, the room was clean, the bed is on the harder side, I think the towels could be softer, i would stay there again
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 15, 2024
Dear Laura, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Charlottesville. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of the room and the affordability of our location. It's great to read that you were pleased with the customer service, prompting your 3/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Red Roof Management

4/10 Poor

Quinn

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator and of course i get a room on the top floor
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 11, 2024
Dear Quinn,Thank you for taking the time to tell us about your stay at the Red Roof Inn Charlottesville. I am sorry that your experience did not meet your expectations due to the elevator situation. It's truly disheartening to read that the less than ideal encounter hindered your stay, resulting in your 2/5 score. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

10/10 Excellent

Lea, Whitewright

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sharma RediResponse Specialist on Jan 18, 2024
Hello Lea, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CHARLOTTESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,Red Roof Management

4/10 Poor

Ilene

Stayed 2 nights in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 16, 2024
Hello IIrene,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Charlottesville. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, nice stay. Close to everywhere i needed to go. Beds were comfortable, room was clean.
Stayed 3 nights in Jan 2024
Response from Xao RediResponse Specialist on Jan 9, 2024
Hi Angela,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Charlottesville with us. It was so rewarding to see that we earned your 4/5 score with our close proximity to points of interest and our clean rooms. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean. Everything (fridge,HVAC, hot water, etc) was in good working order. My only complaint was the maid service failed to replace the towels, coffee and tissues.
Stayed 2 nights in Dec 2023
Response from Xao RediResponse Specialist on Jan 5, 2024
Thank you for sharing your feedback with us, Christopher. The team at the Red Roof Inn Charlottesville was pleased to know that you were fond of our clean hotel and our functional room amenities. However, you made mention of the maid service not replacing the listed items. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.With thanks,Red Roof Management

10/10 Excellent

Roberto Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Jan 4, 2024
Thank you for sharing your perfect rating with us, Roberto. Our staff at the Red Roof Inn Charlottesville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
The room was really nice and clean
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 29, 2023
Dear Ricky,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTESVILLE. It’s great to hear that you found your room to be clean and to your liking. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Eileen

Traveled with partner
Was pleased with room
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 29, 2023
Dear Eileen,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTESVILLE. It’s great to hear that you were pleased with your room and the general accommodation. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

4/10 Poor

Joshua

Traveled with pets, Traveled with family
Disliked: Staff & service
Rude night manager refused to change our room after we complained about a party happening next door.
Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 25, 2023
Thank you, Joshua, for the feedback about your recent stay at our hotel RED ROOF INN CHARLOTTESVILLE. You indicated that your interactions with our staff and the noise disturbance hindered your experience. Please accept our apologies and know that we will do our utmost best to improve in these regards as we continue to strive for excellence. Thank you again for sharing your experience with us, Joshua. We hope to make a new impression and would love to see you again at one of our Red Roof locations. Sincerely, Red Roof Management

6/10 Okay

Ashley

Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on Dec 17, 2023
Hello Ashley,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Charlottesville appreciate your 3/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on Dec 10, 2023
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlottesville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Christopher

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location good.
Stayed 2 nights in Nov 2023
Response from Dannielle Rediresponse Specialist on Dec 5, 2023
Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHARLOTTESVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the convenient location we have here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management

10/10 Excellent

Carissa

Stayed 1 night in Nov 2023
Response from OnielRediresponse Specialist on Nov 22, 2023
Hi Carissa,Thank you for taking the time to write a review of your stay at the Red Roof Inn Charlottesville. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 15, 2023
Hello David,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTESVILLE and I were delighted to see perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Valerie

Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 9, 2023
Hello Valerie,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTESVILLE and I were delighted to see perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 Good

Elizabeth

Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on Dec 5, 2023
Hello Elizabeth, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlottesville and I appreciate your 4/5 score following your stay. In the future, please consider adding detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 Excellent

carroll

Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 25, 2023
Hello Carroll,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTESVILLE and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on Nov 5, 2023
Thank you, Jacob, for telling us about your stay at the Red Roof Inn Charlottesville. I am glad you found everything to be great. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Ben

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 29, 2023
Thank you for sharing your 5/5 rating with us, Ben. Our staff at the Red Roof Inn Charlottesville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location has good water pressure and hot water. The mattress could've been a little softer other than that no problems. Clean room.
Stayed 1 night in Oct 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 25, 2023
I appreciate the time that you took to share your sentiments with us, Thomas. Our team at the Red Roof Inn Charlottesville appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Vaughn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Michael C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at check-in during the night was excellent. Very nice to talk with.
Stayed 1 night in Oct 2023
Response from Oniel Rediresponse Specialist on Oct 18, 2023
Hi Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Charlottesville. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remark about our front desk staff. Positive guest feedback, like yours, is always an encouragement to all of our staff at RedRoof. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

8/10 Good

william, Longs

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenient but noisy
Stayed 1 night in Oct 2023
Response from Oniel Rediresponse Specialist on Oct 18, 2023
Hi William,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Charlottesville. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that the convenience of our property was to your liking. However, our apologies for any disturbance during your stay. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

8/10 Good

Karl

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 17, 2023
I appreciate the time that you took to share your sentiments with us, Karl. Our team at the Red Roof Inn Charlottesville appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Staff was reindly, yet proffessional. The room spotlessly clean and recently renovated. Location is close to shopping and local events
Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 17, 2023
Hi Valued Guest,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Charlottesville with us. It was so rewarding to see that we earned your 10/10 score with our friendly and professional staff, along with our spotless rooms and close proximity to points of interest. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Carol

Traveled with family
We requested a first floor room due to my husband’s disability, a heart condition at age 85, we we’re told by a lady who answered the phone, that if we waited to check in until later in the day, she could guarantee a first floor room. At 4 Pm we arrived at Red Roof Inn in Charlottesville and were given a second floor room about as far from the elevator as possible. No explanation & no apology. Just that every 1st floor room was taken. Your staff is not true to their word. Never again will we stay at Red Roof Inn.
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 17, 2023
Thank you for sharing your feedback with us, Carol. The team at the Red Roof Inn Charlottesville appreciated your 3/5 score. However, you stated that you were not able to get a first floor room. Please be advised that requests are on a first come, first serve basis.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. I wish you all the best in your future travels.Regards,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Ray

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Shower water spilled out onto the floor. No stopper on sink.
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 17, 2023
Thank you for sharing your feedback with us, Ray. The team at the Red Roof Inn Charlottesville appreciated your 3/5 rating. However, you made mention of the lack of a sink stopper and that the water in the shower spilled onto the floor. As such, your sentiments may be taken into account.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Janey

Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 9, 2023
Thank you for sharing your 4/5 rating with us, Janey. Our staff at the Red Roof Inn Charlottesville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Steven

Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 1, 2023
Thank you for sharing your 4/5 rating with us, Steven. Our staff at the Red Roof Inn Charlottesville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 28, 2023
I appreciate the time that you took to share your sentiments with us, Connie. Our team at the Red Roof Inn Charlottesville appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on Oct 6, 2023
Dear Valued Guest, The staff at the Red Roof Inn Charlottesville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Kendall

Disliked: Staff & service
I’ll start by saying I have stayed here a few times and never had an issue. Last night, after a football game we check in. We get into the room and we get under the covers. There were hairs ALLLLL in the bed. Not one or two. MANY. We immediately call the front desk, where they say there is no maid to change the sheets. Either we can change it ourselves or leave and get a refund. In the middle of the night on a game day, there is nowhere for us to go!! After looking further, there’s black stains on the sheets and pillows. Also, burn holes in the bedding as well. Additionally, burn holes in the chair and black hairs all around the sink. Clearly our room had never been cleaned. Due to it being game day, there was no other rooms to be switched to at this hotel. There were no rooms within an hour’s drive and this was the middle of the night. Truly a horrific and disgusting experience. For $230 a night…this is a crime!!!!!!
Stayed 1 night in Sep 2023
Response from Abigail RediResponse Specialist on Sep 24, 2023
Hello Kendall,Thank you for taking the time to tell us about your stay at the Red Roof Inn Charlottesville. I'm disheartened to see that your stay was less than ideal. You indicated that your stay was hindered due to the negative service you received from the staff, the uncleanliness of the beds and room and the other concerns you described. We will take your comments into consideration to make changes to improve our customer experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely, Abigail RediResponse Specialist

10/10 Excellent

Victoria

Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 14, 2023
Thank you for sharing your perfect rating with us, Victoria. Our staff at the Red Roof Inn Charlottesville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Leigh

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The parking lot is extremely small and compact. There was a power outage during our stay and thus no hot water. No emergency lighting. Staff was helpful and friendly.
Stayed 1 night in Sep 2023
Response from Sharma RediResponse Specialist on Sep 24, 2023
Dear Leigh,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHARLOTTESVILLE. It's good to hear that you found our staff to be helpful and friendly. However, I am sorry the size of the parking lot was not being up to your standards, there was no hot water when you needed it, and the other highlighted concern. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Tracey

Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on Sep 20, 2023
Hello Tracey,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Charlottesville were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what negatively impacted your stay and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof Management RediResponse Specialist

6/10 Okay

Connie

Liked: Cleanliness, staff & service
You get what you pay for. The room was very basic. A few things needed repair, like the toilet paper holder which w a s coming out of the wall. But it seemed very clean...smelled a little like bleach when i walked in. I had no issues with noise even though it is in a busy area. Fits the bill if you just want an inexpensive place to stay.
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 1, 2023
Thank you for sharing your feedback with us, Connie. The team at the Red Roof Inn Charlottesville was pleased to know that you were fond of our cleanliness and our affordability. However, you made mention of an initial bleach smell and the toilet paper holder situation. As such, your sentiments have been shared with the property.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

danielle

Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on Oct 7, 2023
Hello Danielle,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Charlottesville were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 Poor

Heather

Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on Oct 7, 2023
Hello Heather, Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Charlottesville were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Joe

Stayed 2 nights in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 28, 2023
Thank you for sharing your 5/5 rating with us, Joe. Our staff at the Red Roof Inn Charlottesville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Labor Day getaway
Really nice stay. Very quiet and clean
Stayed 1 night in Sep 2023
Response from Chirell Rediresponse Specialist on Sep 9, 2023
Dear Randolph,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Charlottesville. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our quiet and clean location. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediresponse Specialist